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Pbx Operator Switchboard Operator Jobs in Ohio (NOW HIRING)

Bass Pro Shops

Switchboard Operator - Part Time

Avon, OH · On-site

$14 - $16.75/hr

  • Dental

  • Vision

  • Retirement

  • PTO

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Ability to operate computerized Point of Sale register system and computerized PBX system TRAVEL ...

Livenation

Switchboard Operator

Cuyahoga Falls, OH · On-site

$13.75 - $17.50/hr

Job Summary: WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace ...

Swagelok Company

Auxiliary Operator - Level 4

Solon, OH · On-site

  • Medical

  • Retirement

Auxiliary Operators are responsible for enhancing and making minor alterations to products. This associate is proficient in all aspects of the process. They can recognize and solve most non-routine ...

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Pbx Operator Switchboard Operator information

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are popular job titles related to Pbx Operator Switchboard Operator jobs in Ohio?

For Pbx Operator Switchboard Operator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Pbx Operator Switchboard Operator jobs in Ohio look for?

The top searched job categories for Pbx Operator Switchboard Operator jobs in Ohio are:

What cities in Ohio are hiring for Pbx Operator Switchboard Operator jobs?

Cities in Ohio with the most Pbx Operator Switchboard Operator job openings:

Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Ohio as of August 2026, with employment types broken down into 51% Full Time, 44% Part Time, 4% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital

Columbus, OH

$14.50 - $18.25/hr

Part-time

Re-posted 20 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

552nd of 1,059 rated hospitals

Job description

Overview:


Variable Hours ranging from 7am -12am


Job Description Summary:


Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.


Job Description:


Essential Functions:

  • Answers incoming calls and directs them to the appropriate department or person.
  • Places outgoing calls as requested by employees and management.
  • Maintains accurate and up-to-date records of all calls made and received.
  • Greets visitors and directs them to the appropriate area or person.
  • Provides general information to callers and visitors as needed.
  • Assists in training and onboarding new staff.


Education Requirement:

High School Diploma or equivalent, required.


Licensure Requirement:

(not specified)


Certifications:

(not specified)


Skills:

  • Knowledge of medical terminology.
  • Excellentcommunication,interpersonal, and customer serviceskills
  • Ability to multi-task, maintaining accuracy and efficiency.
  • Effective computer,spreadsheet, and analytical skills.
  • Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations.
  • Ability to retain and repeat pertinent information.


Experience:

Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.


Physical Requirements:

OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving

FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use

CONTINUOUSLY: Audible speech, Hearing acuity, Seeing - Far/near, Sitting


Additional Physical Requirements performed but not listed above:

(not specified)




"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

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Nationwide Children's Hospital logo

About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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