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Pbx Operator Switchboard Operator Jobs in Michigan

Garden City Hospital

PBX Operator

Garden City, MI

Responsibilities The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors ...

Garden City Hospital

PBX Operator

Garden City, MI · On-site

Responsibilities The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors ...

Garden City Hospital

PBX Operator

Garden City, MI · On-site

Responsibilities The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors ...

Prime Healthcare

PBX Operator

Garden City, MI

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital ...

Prime Healthcare

PBX Operator

Garden City, MI

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital ...

Garden City Hospital

PBX Operator

Garden City, MI

Responsibilities The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors ...

McLaren

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Required: • High school diploma or equivalent • Must be able to alphabetize and file • Ability to read and write Preferred: • Previous experience/training as a Switchboard Operator • ...

gtr

Hotel Switchboard/PBX Operator (FT)

Acme, MI · On-site

$14.75 - $18.50/hr

PBX is a pivotal part of the resort as it is providing the first impression for internal and ... service experience, switchboard experience a plus. OTHER SKILLS AND ABILITIES This position ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Previous experience/training as a Switchboard Operator Clerical skills Computer training - Microsoft Office application Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional ...

MyMichigan Health

Switchboard Operator

Midland, MI · On-site

$12.75 - $16.25/hr

Summary This position answers all incoming calls for three medical centers on a multi-trunk switchboard, doctor's exchange, and wall phones. Also answers the after hour calls for Home Care and MPG ...

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All JobsPbx Operator Switchboard Operator JobsPbx Operator Switchboard Operator Jobs in Michigan

Pbx Operator Switchboard Operator information

See Michigan salary details

$7

$14

$19

How much do pbx operator switchboard operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for pbx operator switchboard operator in Michigan is $14.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal phone systems, directing calls, and operating switchboards, often requiring technical skills and knowledge of communication systems. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve communication, they have different primary responsibilities and skill sets.

What are PBX Operators or Switchboard Operators?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training. Some positions may require basic knowledge of phone systems and multitasking abilities.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Did switchboard operators make good money?

Switchboard operators, including PBX operators, historically earned modest wages, often comparable to other administrative roles. Salaries varied based on experience, location, and the industry, but generally, the pay was not considered high. Today, the role has largely been replaced by automated systems, and pay standards have shifted accordingly.

What does a PBX operator do?

A PBX operator, also known as a switchboard operator, manages the internal telephone system by connecting calls, transferring calls to appropriate departments or individuals, and handling incoming and outgoing communications. They often use a console or phone system and require good communication and organizational skills. The role may involve maintaining call logs and ensuring efficient communication flow within an organization.

What are some common challenges faced by PBX/Switchboard Operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX/Switchboard Operator, and why are they important?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
What are popular job titles related to Pbx Operator Switchboard Operator jobs in Michigan? For Pbx Operator Switchboard Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Pbx Operator Switchboard Operator jobs in Michigan look for? The top searched job categories for Pbx Operator Switchboard Operator jobs in Michigan are:
What cities in Michigan are hiring for Pbx Operator Switchboard Operator jobs? Cities in Michigan with the most Pbx Operator Switchboard Operator job openings:
Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Michigan as of July 2026, with employment types broken down into 76% Full Time, 12% Part Time, and 12% Temporary. Highlights an 100% In-person job distribution, with an average salary of $30,818 per year, or $14.8 per hour.
PBX Operator

PBX Operator

Garden City Hospital

Garden City, MI

Full-time

Posted 3 days ago

Garden City Hospital rating

6.2

Company rating: 6.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

817th of 1,051 rated hospitals

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

At Garden City Hospital, we pride ourselves on community involvement and commitment to preserving access to quality and compassionate healthcare. We are a state-of-the-art medical facility with over 300 licensed beds and a teaching hospital, offering medical education to students, residents and fellows from across the country. The residency and fellowship programs offer graduate medical education to more than 80 trainees in specialties. Garden City Hospital has an award-winning staff of over 350 of the area's best and brightest physicians from almost every specialty. Learn more at www.gch.org.

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires) 2. Previous PBX experience preferred.3. Previous experience in office or receptionist.4. Effective written, verbal communication, and interpersonal skills5. Ability to multi-task, prioritize needs to meet required timelines6. Analytical and problem-solving skills7. Customer Services experience preferred.

Employment StatusFull TimeShiftNightsEqual Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 Employment Type: FULL_TIME

What Garden City Hospital employees say

Pay

Hours and flexibility

Workplace

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