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Hospital Switchboard Operator Jobs in Michigan (NOW HIRING)

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing calls; interfacing with all hospital departments, physicians, nursing units, patients, and others ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI

$15.75 - $19.75/hr

Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing calls; interfacing with all hospital departments, physicians, nursing units, patients, and others ...

UHS

Admissions Coordinator: Part Time 3-11:30pm

Auburn Hills, MI · On-site

$18.25 - $24.75/hr

The Admission Coordinator is responsible for answering the hospital switchboard phone, verification ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

Garden City Hospital

PBX Operator

Garden City, MI · On-site

... the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all ...

Garden City Hospital

PBX Operator

Garden City, MI · On-site

... the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all ...

Garden City Hospital

PBX Operator

Garden City, MI · On-site

... the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all ...

Garden City Hospital

PBX Operator

Garden City, MI

... the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all ...

Prime Healthcare

PBX Operator

Garden City, MI · On-site

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital ...

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Hospital Switchboard Operator information

See Michigan salary details

$7

$14

$21

How much do hospital switchboard operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hospital switchboard operator in Michigan is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need good communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling stressful situations, but it generally requires on-the-job training and attention to detail.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

What are popular job titles related to Hospital Switchboard Operator jobs in Michigan? For Hospital Switchboard Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hospital Switchboard Operator jobs in Michigan look for? The top searched job categories for Hospital Switchboard Operator jobs in Michigan are:
Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Michigan as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,367 per year, or $14.6 per hour.

Patient Registration Clerk (CSEA)

Rochester Regional Health

Cheboygan, MI

$19.08 - $27.99/hr

Full-time

Re-posted 2 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Title:Patient Registration Clerk (CSEA)
Department:Admin/Business Support
Location:SLH - MH Main - 1 Hospital Drive, Massena, NY 13662
Hours Per Week:40
Schedule:Full Time, Variable Shifts, including every other weekend

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.

RESPONSIBILITIES:

  • Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.

  • Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.

  • Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.

  • Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.

  • Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:

  • High School Diploma or GED

  • Associate's degree or higher in healthcare administration, business administration, or related field

  • At least 1-3 years of customer service, administrative, and/or data entry experience

  • 1-2 years of previous experience in hospital related field

  • Medical Terminology

  • EHR Programs (e.g. Epic)

  • ICD-10, CPT, HCPCS codes and coding processes

  • Hospital billing processes and reimbursement

UNION:

CSEA (MH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$19.08 - $27.99

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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