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Telephone Operator Jobs in Washington, DC (NOW HIRING)

Amentum

Avionics Manager

Washington, DC · On-site

$80 - $90/hr

Possess a current Federal Communications Commission (FCC) General Radio Telephone Operator License * Ability to obtain and maintain DoD Secret Security Clearance Compensation Details 80K - 90K The ...

New

MedStar Health

Switchboard Operator

Clinton, MD · On-site

$18.40 - $29.74/hr

Operates telephone switchboard and routes calls to the proper area in the hospital. * Contact ... Responds to requests as needed to contact the Operating Room Recovery Team when needed. * Performs ...

Suburban Hospital

Diet Clerk PRN- Suburban

Bethesda, MD · On-site

One year of food service and/or telephone operating/customer service experience. * Nutrition knowledge of therapeutic diets beneficial, but not required. Shift: PRN We have a robust benefits package ...

Valtir LLC

Equipment Operator/Driver

Glenn Dale, MD · On-site

Maintains radio or telephone contact with dispatcher to receive delivery or pick up instructions or ... Experience operating forklift and small hand tools * Ability to follow all company safety rules ...

UVA Health

Switchboard Operator

Manassas, VA · On-site

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and ... Must possess a clear, pleasant, and professional telephone voice and manner. Ability to hear and ...

Constellis

Dispatch Operator

Washington, DC · On-site

$29.26/hr

Communicating audio messages via radio and telephone * Coordinating law enforcement and public safety personnel activities * Transferring public safety information * Answering questions and updating ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Washington, DC

Telephone Operator information

See Washington, DC salary details

$9

$19

$26

How much do telephone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for telephone operator in Washington, DC is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $20.77 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Washington, DC?

The most popular types of Telephone Operator jobs in Washington, DC are:

What are popular job titles related to Telephone Operator jobs in Washington, DC?

For Telephone Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Washington, DC look for?

The top searched job categories for Telephone Operator jobs in Washington, DC are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Washington, DC as of August 2026, with employment types broken down into 83% Full Time, and 17% Nights. Highlights an 100% In-person job distribution, with an average salary of $39,587 per year, or $19 per hour.

Telecommunications Operator

University of Maryland Medical System

La Plata, MD

$17 - $22.47/hr

Full-time

Posted 4 days ago

Job description

Job Requirements

SUMMARY: Under moderate supervision, provides courteous telephone and accurate information service to patients, physicians, staff, general public and Physicians Answering Service.


Work Experience

QUALIFICATIONS: The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by the department manager with or without prior notice based on the needs of the organization.

EDUCATION AND EXPERIENCE: To qualify for the position, the candidate must have a high school diploma or equivalent required. Six months experience as a telephone operator preferred. Previous experience in a medical environment preferred.


SKILLS & ABILITIES: 

  • Ability to operate all telecommunication related equipment; Conveyance consoles, beepers, cellular phones, typewriter, two-way radio, back-up microphone, fax machine.
  • The ability to take messages and write legibly.
  • The ability to type 35 wpm.
  • The ability to ensure confidentiality and rights of all patients, health system and departmental documents is required

 

LANGUAGE SKILLS: Must have clear, concise diction and an acceptable level of proper English grammar. Ability to communicate effectively with physicians, patients, and all internal/external customers required.

REASONING ABILITY: The ability to make appropriate decisions during emergency situations required.


Benefits

Benefits

Compensation

  • Pay Range: $17.00 - $22.47
  • Other Compensation (if applicable): Shift Differential

Employment Type: OTHER

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