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Telephone Operator Jobs in Chicago, IL (NOW HIRING)

The US Oncology Network

Telephone Operator

Dyer, IN

$16 - $20/hr

... operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

New

The US Oncology Network

Telephone Operator

Dyer, IN · On-site

$16 - $20/hr

... operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

New

Marriott

Telephone Operator

Chicago, IL · On-site

$16.75 - $21/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Marriott International

Telephone Operator

Chicago, IL · On-site

$26.76/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

S&C

Telephone Operator-Receptionist

Chicago, IL · On-site

$36K - $46K/yr

Operating telephone switchboards in the company lobbies to answer and direct incoming calls and placing outgoing calls. * Assisting internal and external callers with call routing by identifying ...

NorthShore

Hospital Operator

Chicago, IL · On-site

$18.38 - $26.65/hr

Position: Hospital Operator * Location: SWH Swedish Hospital Chicago * Full Time/Part Time ... Using hospital communication systems, such as telephone, paging, and intercom systems, effectively ...

NorthShore

Hospital Operator- Glenview, IL

Glenview, IL · On-site

$18.38 - $26.65/hr

Position: Hospital Operator * Location: GBH Glenbrook Hospital Glenview * Full Time/Part Time ... Using hospital communication systems, such as telephone, paging, and intercom systems, effectively ...

NorthShore

Hospital Operator-Evanston Hospital

Evanston, IL · On-site

$18.38 - $26.65/hr

Hospital Operator * Location: Evanston, IL * Full Time/Part Time: Full-Time * Week 1: Sunday 6:00 ... Using hospital communication systems, such as telephone, paging, and intercom systems, effectively ...

NorthShore

Hospital Operator- Evanston, IL

Evanston, IL · On-site

$18.38 - $26.65/hr

Hospital Operator * Location: EVH Evanston Hospital * Full Time/Part Time: Full-Time * Hours ... Using hospital communication systems, such as telephone, paging, and intercom systems, effectively ...

NorthShore

Hospital Operator- Glenview, IL

Glenview, IL · On-site

$18.38 - $26.65/hr

Position: Hospital Operator * Location: Glenview, IL * Full Time/Part Time: Full- Time * Hours ... Using hospital communication systems, such as telephone, paging, and intercom systems, effectively ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Chicago, IL

Telephone Operator information

See Chicago, IL salary details

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How much do telephone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telephone operator in Chicago, IL is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.10 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Chicago, IL?

The most popular types of Telephone Operator jobs in Chicago, IL are:

What are popular job titles related to Telephone Operator jobs in Chicago, IL?

For Telephone Operator jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Chicago, IL look for?

The top searched job categories for Telephone Operator jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Telephone Operator jobs?

Cities near Chicago, IL with the most Telephone Operator job openings:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,298 per year, or $18.4 per hour.

Telephone Operator (part-time)

Moraine Valley Community College

Palos Hills, IL • On-site

$15.46/hr

Part-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Posting Details
Position Information
Job Title
Telephone Operator (part-time)
Classification Title
Department
Information Technology
Work Location
Main Campus
Duties
Under supervision, the Telephone Operator is often the first contact and first impression of the college. The Operator controls an attendant console to relay incoming and outgoing calls, directs calls to proper areas, reports telephone operational issues to management and perform clerical duties. The Telephone Operator is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and a positive customer relations.
Essential Duties and Responsibilities include the following. Others may be assigned:
1. Operates telephone system to relay incoming, outgoing and interoffice calls.
2. During low call volumes, is responsible for assisting and helping customer's needs to the fullest extent.
3. Answers questions of customers with appropriate information by continuously familiarizing him or herself with the ever-changing information of the college's personnel, departments, operations and calendar.
4. Directs calls to proper person/area.
5. Responds to questions regarding all telephone related systems.
6. Responsible for maintaining directory data.
7. Contacts supervisor with telephone emergencies, repairs, and directs telephone repair/installers to appropriate locations.
8. Distributes, records, programs and maintains loaner cellular devices.
9. Maintains spreadsheets of telephone extensions for new installations and inventory of telephone equipment, creates manuals for users and telephone operators, assists in keeping on-call operators up to date with new College information and compiles packets for training workshops.
10. May perform some clerical duties, such as maintaining office file system, process orders to outside vendors, orders supplies, pickup and distribute mail, and verifies and types payment authorizations for invoices.
Education/Experience
High school diploma or general education degree (GED) and 0-3 months related experience and/or training.
Qualifications
• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
• Highly effective vocal communication skills.
• Effective interpersonal skills.
• Ability to work independently.
• Ability to maintain composure and remain positive during times of large call volumes.
• Moderate typing and computer skills.
Position Status
Part Time
Hours
Regular hours: Monday through Friday 1-5 p.m.
Summer hours: Monday through Thursday 12-5 p.m.
Hours may be adjusted
Salary/Wage
$15.46 per hour, plus exceptional benefits
Hourly/Salary
Hourly
Benefits
Benefit-Eligible Part-time Support Staff Position
Moraine Valley offers benefits for this part-time position. These include: Health; Tuition Assistance, SURS Retirement Plan, Vacation, Personal, Sick Days, Holidays, Flexible Spending Account, 403B options, Tuition Waivers, and more. Visit link to learn more about specific benefits for this position:
Benefit Highlights
For more information, contact hr@morainevalley.edu | 708-974-570
Review of Applications Begins
07/16/2026
Position Type
Support/Hourly Staff
Posting Detail Information
Posting Number
SS00618P
Open Date
07/06/2026
Close Date
Open Until Filled
Special Instructions to Applicants
To ensure consideration, please apply prior to the review date.
Moraine Valley Community College
Office of Human Resources L167
(708) 974-5704

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