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Telephone Operator Jobs (NOW HIRING)

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

The US Oncology Network

Telephone Operator

Norfolk, VA

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion ...

HV Global Marketing Corporation

$22/hr

Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Job Details The Telephone Operator acts as primary public contact in performance of computerized telephone operator duties. Responsibilities: * Employee aids in the orientation and training of new ...

Marriott International

Telephone Operator

Chicago, IL · On-site

$27.76/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Hyatt

PBX - Telephone Operator

Vail, CO · On-site

$17.50/hr

The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The pay rate for this position starts at $17.50/hour. Actual pay will be commensurate with ...

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.
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What are popular job titles related to Telephone Operator jobs?

For Telephone Operator jobs, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

telephone

San Jose, CA • On-site

Personal Telephone Answering Service
See more jobs at Personal Telephone Answering Serviceexternal

$19 - $23.75/hr

Other

PTO

Re-posted 28 days ago

Job description

Benefits:

Paid time off

Benefits/Perks

Competitive Compensation

Great Work Environment

Job Summary

We are seeking a Telephone Operator to join our team! As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update documentation as needed, and keep notes on important calls. The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone.

Responsibilities

Answering incoming phone calls, answering questions, and transferring calls to the appropriate places

Juggle multiple callers and phone lines while maintaining a positive attitude

Keep notes on important callers and information

Take messages, as needed

Qualifications

Excellent customer service skills

Strong organizational skills

Familiarity with computer phone systems helpful

Apply