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Telephone Operator Jobs in Virginia (NOW HIRING)

The US Oncology Network

Telephone Operator

Norfolk, VA

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Primary operators for Incoming Scheduling Calls * Representative of BCC, Ches, HV, Obici, PA ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

TEKsystems

Telephone Operator

Roanoke, VA

$15/hr

... operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment ...

TMPC

Telephone/Switchboard Operator

Salem, VA · On-site

$14.50 - $18.50/hr

Telephone/Switchboard Operator * Location: Salem VA, United States of America * Citizenship Required:United States Citizenship * Clearance Type: Background * Telecommute:NO * Shift:1st and 2nd Shift ...

TMPC

Telephone/Switchboard Operator

Hampton, VA · On-site

$14.50 - $18.25/hr

Telephone/Switchboard Operator * Location:Hampton, VA, United States of America * Citizenship Required:United States Citizenship * Clearance Type: Background * Telecommute:NO * Shift:1st Shift ...

TMPC Inc

Telephone/Switchboard Operator

Salem, VA · On-site

$14.50 - $18.50/hr

Telephone/Switchboard Operator * Location: Salem VA, United States of America * Citizenship Required:United States Citizenship * Clearance Type: Background * Telecommute:NO * Shift:1st and 2nd Shift ...

TMPC Inc

Telephone/Switchboard Operator

Salem, VA · On-site

$14.50 - $18.50/hr

Telephone/Switchboard Operator * Location: Salem VA, United States of America * Citizenship Required: United States Citizenship * Clearance Type: Background * Telecommute: NO * Shift: 1st and 2nd ...

TMPC Inc

Telephone/Switchboard Operator

Hampton, VA · On-site

$14.50 - $18.25/hr

Telephone/Switchboard Operator * Location: Hampton, VA, United States of America * Citizenship Required: United States Citizenship * Clearance Type: Background * Telecommute: NO * Shift: 1st Shift ...

TMPC Inc

Telephone/Switchboard Operator

Hampton, VA · On-site

$14.50 - $18.25/hr

Telephone/Switchboard Operator * Location:Hampton, VA, United States of America * Citizenship Required:United States Citizenship * Clearance Type: Background * Telecommute:NO * Shift:1st Shift ...

VHC Health

Communications Specialist

Arlington, VA · On-site

$19.17 - $29.90/hr

One year of telephone operator (PBX) experience is preferred. Certification/Licensure: None. At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities. In ...

VHC Health

Communications Specialist

Arlington, VA

$61K - $81K/yr

One year of telephone operator (PBX) experience is preferred. Certification/Licensure: None. Additional At VHC Health, every role contributes to exceptional care, better outcomes, and stronger ...

VHC Health

Communications Specialist

Arlington, VA · On-site

$19.17 - $29.90/hr

One year of telephone operator (PBX) experience is preferred. Certification/Licensure: None. Additional At VHC Health, every role contributes to exceptional care, better outcomes, and stronger ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Virginia

Telephone Operator information

See Virginia salary details

$9

$17

$25

How much do telephone operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A telephone operator typically does not earn $4,000 a week without a degree; most roles in this field pay lower wages. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but they usually require experience, certifications, or specialized skills. Such earnings are uncommon and often depend on commission, performance, or entrepreneurial efforts.

Do telephone operators exist anymore?

Telephone operators as a traditional role have largely disappeared due to advances in automated switching systems and digital technology. Today, most call routing and customer service functions are handled by automated systems, with some specialized roles remaining in certain industries or for emergency services. The job has become rare and is generally considered obsolete in most regions.

What does a Telephone Operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

How much does a telephone operator make?

The average salary for a telephone operator in the United States is around $30,000 to $40,000 per year, depending on experience, location, and the employer. Some roles may offer additional benefits or shift differentials, especially in 24/7 customer service environments.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

What is the work of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers with information, and managing communication systems. They often use switchboards or computerized systems and require good communication and problem-solving skills. The role may involve working in a call center environment and following specific procedures for call handling.

How does a Telephone Operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a Telephone Operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.
What are the most commonly searched types of Telephone Operator jobs in Virginia? The most popular types of Telephone Operator jobs in Virginia are:
What are popular job titles related to Telephone Operator jobs in Virginia? For Telephone Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Telephone Operator jobs in Virginia look for? The top searched job categories for Telephone Operator jobs in Virginia are:
What cities in Virginia are hiring for Telephone Operator jobs? Cities in Virginia with the most Telephone Operator job openings:
What are popular job titles related to Telephone Operator jobs in VA? For Telephone Operator jobs in VA, the most frequently searched job titles are:
Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,829 per year, or $17.7 per hour.
Telephone Operator

Telephone Operator

The US Oncology Network

Norfolk, VA

$17.10 - $21.05/hr

Full-time

Life, Retirement

Posted 11 days ago

US Oncology rating

7.5

Company rating: 7.5 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

227th of 877 rated healthcare providers

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
***Please take this quick survey once you've submitted your resume to complete the application process: Phone Scheduler Survey ***

If you have completed the survey before, even for another position, please do not take it again.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)  

Compensation Range: $17.10/hr - $21.05/hr


Responsibilities
  • Primary operators for Incoming Scheduling Calls
  • Representative of BCC, Ches, HV, Obici, PA offices
  • Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
  • Monitor scheduling voice mail and contact patients for scheduling
  • Direct responsibility for scheduling for specific providers
  • Monitor and schedule from Order que for specific providers
  • Monitor and schedule from bump list for specific providers
  • Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
  • Other duties as requested or assigned

Qualifications
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Qualifications:
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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