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Telephone Operator Jobs in Virginia (NOW HIRING)

C W Wright

Certified Crane Operator

Virginia Beach, VA · On-site

Certified Crane Operator CW Wright Construction Company is a leading provider of high-quality ... telephone special hotline construction, substations, cable splicing, foundations, horizontal and ...

The Scoular Company

Associate Elevator Operator

Windsor, VA · On-site

$15 - $19.25/hr

Scoular is seeking motivated grain elevator operators to join our team and contribute to our ... Greet customers and visitors (both in person and via telephone) in a professional and courteous ...

Scoular

Associate Elevator Operator

Windsor, VA

$15 - $19.25/hr

Scoular is seeking motivated grain elevator operators to join our team and contribute to our ... Greet customers and visitors (both in person and via telephone) in a professional and courteous ...

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Showing results 21-40

All JobsTelephone Operator JobsTelephone Operator Jobs in Virginia

Telephone Operator information

See Virginia salary details

$9

$17

$25

How much do telephone operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

What are the most commonly searched types of Telephone Operator jobs in Virginia?

The most popular types of Telephone Operator jobs in Virginia are:

What are popular job titles related to Telephone Operator jobs in Virginia?

For Telephone Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Virginia look for?

The top searched job categories for Telephone Operator jobs in Virginia are:

What cities in Virginia are hiring for Telephone Operator jobs?

Cities in Virginia with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in VA?

For Telephone Operator jobs in VA, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,829 per year, or $17.7 per hour.

Part-Time Switchboard Operator (7:00 AM - 3:00 PM Shift)

116508 Innovation At Work

Salem, VA • On-site

$14.50 - $18.50/hr

Part-time

Re-posted 24 days ago

Job description

Description:

Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.

This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

This role primarily supports the morning shift from 7:00 AM to 3:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.

Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Requirements:

Required Qualifications

  • High school diploma or GED
  • Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment
  • Strong communication and telephone etiquette skills
  • Ability to handle multiple calls and tasks simultaneously
  • Basic computer and data entry skills
  • Ability to maintain professionalism during emergency or high-volume situations
  • Strong attendance and reliability required
  • Ability to work independently with minimal supervision
Schedule Requirements
  • Primary shift:
    • 7:00 AM – 3:00 PM
  • Rotating weekends and holidays required
  • Must be available for fill-in coverage as needed
  • Part-time position
Preferred Qualifications
  • Previous hospital or medical switchboard experience preferred
  • Experience with multi-line telephone systems and overhead paging systems preferred
  • Prior federal contract or VA experience is a plus