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Answering Service Operator Jobs in Virginia (NOW HIRING)

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

... locally owned and operated franchise backed by a nationally recognized brand. We provide ... Forward after-hours calls to the answering service at the end of each business day. * Perform other ...

Constellis

Command Post Operator

Arlington, VA · On-site

$45.28/hr

Answering Director-level phone communications. * Vital radio communication with staff during ... Impeccable customer service skills; * Valid driver's license; * Must possess a current Top-Secret ...

Constellis

Command Post Operator

Chantilly, VA · On-site

$45.28/hr

Answering Director-level phone communications. * Vital radio communication with staff during ... Impeccable customer service skills; * Valid driver's license; * Must possess a current Top-Secret ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Virginia

Answering Service Operator information

See Virginia salary details

$11

$14

$16

How much do answering service operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for answering service operator in Virginia is $14.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $15.24 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
More about Answering Service Operator jobs
What are the most commonly searched types of Answering Service Operator jobs in Virginia? The most popular types of Answering Service Operator jobs in Virginia are:
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What job categories do people searching Answering Service Operator jobs in Virginia look for? The top searched job categories for Answering Service Operator jobs in Virginia are:
What are popular job titles related to Answering Service Operator jobs in VA? For Answering Service Operator jobs in VA, the most frequently searched job titles are:
Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,742 per year, or $14.3 per hour.

PATIENT SERVICE REPRESENTATIVE

VA Ear Nose Throat Associates

Richmond, VA • On-site

$18 - $20/hr

Full-time

Posted 13 hours ago

Posted today

Job description

SUMMARY DESCRIPTION

The Patient Service Representative (PSR) is responsible for the courteous and prompt processing and registration of patients in the waiting area. The PSR is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel.


This role is located at 3450 Mayland Court Henrico VA 23233.

RESPONSIBILITIES
  • Admission of patients
  • Verifies the accuracy and completeness of patient clinical, demographic, and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
  • Communicates patient and/or surgical delays to the Pre-Operative Nurse.
  • Updates the Billing Schedule for cancellations and/or add-on cases.
  • Informs the pre-operative staff, clinical coordinator, and surgery schedulers of any cancelled and/or altered procedures.
  • Requests the patient or legal guardian to read the Patient’s Bill of Rights and Responsibilities.
  • Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk, and keeps discussion of patients’ information and procedures to a tone discernible only to the patient/legal guardian.
  • Maintains an orderly and secure system for storing patient charts at the front desk.
  • Always maintains a presence at the front desk apart from lunches and breaks.
  • General management of the telephone system. Deactivating after-hours answering service/night ring; activating after-hours answering service/night ring; and ensuring the after-hours/emergency message is correct and activates.
  • Appropriately secures the waiting area at the end of the business day.
  • Cross-trains in scheduling, medical records, chart preparation, and collections.
  • Maintains confidentiality of patient and organization related information.
  • Scans all medical record information into patients’ charts.
  • Participates in committees as assigned.
  • Performs other duties as needed.
QUALIFICATIONS
  • High school graduate or equivalent.
  • Demonstrated ability to type 45 wpm.
  • Comprehension of medical terminology.
  • Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
  • Ability to prioritize and complete tasks in a timely manner.
  • Ability to perform multiple tasks simultaneously.
ENVIRONMENTAL/WORKING CONDITIONS
  • Surgery center setting.
  • Well-lighted, well-ventilated, adequate space.
  • Some exposure to communicable diseases and/or other conditions common to a clinical setting.

PHYSICAL/MENTAL DEMANDS

  • Requires sitting for extensive periods of time.
  • Must be able to view a computer screen for an extended period.
  • Light lifting required up to 15 lbs.
  • Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.