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Answering Service Operator Jobs in Virginia (NOW HIRING)

Americold

Customer Service Representative

Chesapeake, VA · On-site

$20/hr

Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and ... Experience operating desktop computers. Physical Requirements * Requires several hours per day of ...

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How much do answering service operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for answering service operator in Virginia is $14.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $15.24 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,742 per year, or $14.3 per hour.

Customer Service Representative

Americold Logistics, Inc.

Chesapeake, VA • On-site

$20/hr

Full-time

Posted 25 days ago

Americold Logistics rating

7.1

Company rating: 7.1 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

204th of 361 rated logistics

Job description

What You'll Do

You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

  • Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
  • Report customer feedback to management for continuous improvement.
  • Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
  • Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
  • Verify computer-generated invoices to ensure proper account billing.
  • Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
  • Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
  • Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

  • High school diploma or general education degree (GED) required.
  • Minimum 0 years of experience required in customer service or clerical work.
  • Ability to communicate clearly with customers and team members in writing and verbally.
  • Demonstrated ability to resolve customer complaints efficiently.
  • Accurate typing and data entry skills.

What Could Set You Apart

  • Ability to manage multiple tasks efficiently.
  • Adaptability and initiative in dynamic work environments.
  • Experience working with challenging customers.
  • Understanding of customer product storage and handling requirements.
  • Ability to collaborate effectively with colleagues and respond appropriately to feedback.
  • Familiarity with Warehouse Management Systems.
  • Familiarity with Microsoft Office Suite.
  • Experience operating desktop computers.

Physical Requirements

  • Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
  • Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
  • Requires ability to comprehend and communicate with others verbally and/or in writing.
  • May require travel by automobile and airplane for business.
  • May require visits to warehouse operations in temperatures at or below freezing.
  • May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $20.00 hourly.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status, as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.

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