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Chat Operator Jobs in Virginia (NOW HIRING)

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$103K - $132K/yr

Cybersecurity CORA/CHAT Technician - Senior ECS is seeking a Cybersecurity CORA/CHAT Technician ... Coordinate assessment support activities with broader ENOCS cybersecurity teams operating with the ...

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$99K - $128K/yr

The Cybersecurity CORA/CHAT Technician - Senior performs vulnerability scans, configuration ... Coordinate assessment support activities with broader ENOCS cybersecurity teams operating with the ...

Warehouse Operator

Independence, VA · On-site

$15.25 - $18.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Warehouse Operator - 87774 Time Type: Full Time Key Duties/Responsibilities * Must fill out all ...

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Chat Operator information

See Virginia salary details

$12

$20

$29

How much do chat operator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for chat operator in Virginia is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Operator, and why are they important?

To thrive as a Chat Operator, you need excellent written communication skills, fast typing ability, and a good command of grammar and spelling, typically supported by at least a high school diploma. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Strong interpersonal skills, patience, and the ability to multitask help Chat Operators deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and representing the company professionally in a digital environment.

How do Chat Operators typically collaborate with other team members to ensure consistent customer support?

Chat Operators often work closely with supervisors, technical support staff, and other operators to maintain a unified approach to customer service. They may participate in regular briefings or use shared knowledge bases to keep up-to-date on company policies, product updates, and common troubleshooting steps. Collaboration tools like team chats and ticketing systems help operators escalate complex issues and share insights, ensuring that customers receive accurate and timely support. This teamwork fosters a supportive environment where operators can learn from one another and maintain high service standards.

What are chat operators?

Chat operators are professionals who engage in real-time online conversations with customers or users on behalf of a company or organization. Their primary responsibilities include answering questions, providing information, resolving issues, and sometimes promoting products or services via chat platforms. Chat operators are essential for delivering efficient customer support and enhancing user experience. This role typically requires strong communication skills, quick typing abilities, and familiarity with customer service tools.

What is the difference between Chat Operator vs Customer Service Representative?

AspectChat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications may be preferred
Work EnvironmentOnline, remote or call center settingsCall centers, retail, or office settings, often remote or in-person
Industry UsageCustomer support via live chat platformsCustomer support across multiple channels including phone, email, and chat
Primary FocusHandling live chat inquiries and providing instant supportResolving customer issues through various communication channels

While both roles involve assisting customers, Chat Operators specialize in managing live chat interactions, focusing on instant online support. Customer Service Representatives often handle multiple communication channels, including phone and email, providing broader customer support. The roles overlap in credentials and work environment but differ mainly in communication methods and scope of interaction.

What are the most commonly searched types of Chat Operator jobs in Virginia? The most popular types of Chat Operator jobs in Virginia are:
What are popular job titles related to Chat Operator jobs in Virginia? For Chat Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chat Operator jobs in Virginia look for? The top searched job categories for Chat Operator jobs in Virginia are:
What cities in Virginia are hiring for Chat Operator jobs? Cities in Virginia with the most Chat Operator job openings:
Infographic showing various Chat Operator job openings in Virginia as of May 2026, with employment types broken down into 22% Full Time, 64% Part Time, and 14% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $41,944 per year, or $20.2 per hour.
Cybersecurity CORA/CHAT Technician - Senior

Cybersecurity CORA/CHAT Technician - Senior

ECS

Fairfax, VA • On-site

$103K - $132K/yr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Cybersecurity CORA/CHAT Technician - Senior

ECS is seeking a Cybersecurity CORA/CHAT Technician - Senior to support the Army National Guard (ARNG) Enterprise Network Operations and Cybersecurity Support (ENOCS) program. In this role, the selected candidate supports Task 3 — Cybersecurity Operations Support by executing Cyber Operational Readiness Assessment (CORA) and Cyber Hygiene Assessment Team (CHAT) activities across ARNG enterprise environments. The Cybersecurity CORA/CHAT Technician - Senior performs vulnerability scans, configuration compliance checks, security control validation, evidence collection, findings documentation, remediation tracking, and follow-up validation to help deliver Task 3 cybersecurity compliance, continuous monitoring, and defensive cyberspace operations outcomes. This position works under senior direction and in coordination with broader cybersecurity operations, compliance, RMF, and assessment teams supporting the ENOCS cyber mission.

This role directly supports ARNG's mission to defend classified and unclassified network environments serving more than 120,000 users and approximately 141,000 endpoints across roughly 2,800 sites in 54 states and territories. The position contributes to cybersecurity readiness for Title 10 and Title 32 missions, mobilization readiness, domestic emergency response operations, and classified SIPRNet operations by helping validate secure baselines, document compliance posture, and support audit and inspection readiness. The technician operates within the ENOCS cybersecurity environment aligned to DCO-IDM activities and coordinates with enterprise processes that include eMASS updates and integration, vulnerability management, continuous compliance validation, and coordination across ARNG cyber operations supporting the DoDIN-A(NG) area of responsibility.

Please Note: This position is contingent upon contract award.

Responsibilities
  • Execute CORA and CHAT assessment activities by performing vulnerability scans, secure baseline reviews, configuration compliance checks, and security control validation across supported enterprise environments.
  • Collect, organize, and maintain assessment artifacts and evidentiary materials using approved formats to support cybersecurity inspections, audits, and continuous monitoring requirements.
  • Document technical findings, compliance gaps, and remediation requirements clearly and accurately, and track associated corrective actions and POA&Ms through closure under senior direction.
  • Perform follow-up validation of remediated findings to confirm corrective actions were properly implemented and that systems meet required security and compliance expectations.
  • Support RMF-aligned assessment activities by helping maintain evidence packages, validating control implementation, and contributing to eMASS update and integration activities referenced in Task 3 cyber operations.
  • Assist continuous compliance validation efforts by reviewing applicable Federal, Service, and ARNG cybersecurity guidance and helping verify that supported configurations remain aligned with approved baselines.
  • Contribute to ARNG enterprise cybersecurity readiness across classified and unclassified environments supporting the DoDIN-Army-NG area of responsibility and DCO-IDM mission objectives.
  • Coordinate assessment support activities with broader ENOCS cybersecurity teams operating with the NETCOM Global Cyber Center and DISA DCDC to help sustain an effective enterprise cyber defense posture.
  • Help prepare systems and documentation for inspection and audit readiness activities supporting ARNG missions across 54 states and territories, including environments tied to mobilization readiness, domestic emergency response, and SIPRNet operations.
Required Qualifications

U.S. Citizenship is required

Security Clearance: TS//SCI Eligible

Required Certifications: DCWF Work Role 541-Vulnerability Assessment Analyst — Basic proficiency; must hold ONE OR MORE of the following: CEH

Experience: 3+ years of experience in cybersecurity

  • Experience executing vulnerability scans, compliance checks, and security control validation activities in enterprise environments.
  • Experience collecting assessment evidence, documenting findings, and maintaining records in approved Government or program-defined formats.
  • Experience tracking remediation actions and POA&Ms to closure and validating implementation of corrective actions.
  • Experience supporting inspection readiness, audit support, and continuous monitoring activities aligned with DoD and ARNG cybersecurity policy.
  • Familiarity with RMF support processes, including security control assessment evidence and compliance documentation.
  • Ability to support secure baseline configuration and vulnerability management activities across classified and unclassified network environments.