ZipRecruiter

Log In

2

Remote Telephone Operator Jobs in Virginia (NOW HIRING)

Hire Talent

Customer Service Representative

Mclean, VA · On-site +1

$16.50 - $22.25/hr

Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service ... telephone calls, resolving customer questions, complaints and requests adhering to internal ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Experience resolving technical problems and answering queries via telephone or self-service ...

Judge Group, Inc.

Sr. Data Engineer (AI/ML)

Reston, VA · Remote

$100K - $160K/yr

Remote Security Clearance: DHS Suitability - contract requires U.S. Citizenship Must Have ... Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Sentara

Customer Service Representative I

Charlottesville, VA · Remote

$15.75 - $21.50/hr

This is a remote position; however, candidates must reside in Virginia Beach or Charlotteville are ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

Sentara

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

Sentara

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

Sentara

Customer Service Representative

South Boston, VA · Remote

$14.25 - $19.50/hr

This is a remote position; however, candidates must reside in South Boston, Clarksville, Chase City ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

Sentara

Customer Service Representative

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

This is a remote position however, candidates must reside in Virginia Beach and its surroundings ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

Sentara

Customer Service Rep CAC

Charlottesville, VA · Remote

$10K/mo

This is a remote position; however, candidates must reside within one hour of the Virginia Beach or ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

New

Sentara

Customer Service Rep CAC - Hybrid

Charlottesville, VA · On-site +1

$15.75 - $21.50/hr

This is a remote position; however, candidates must reside within one hour of the Virginia Beach or ... telephone inquiries from members or patients. Primarily responsible for handling incoming calls to ...

next page

Showing results 1-20

All JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Virginia

Remote Telephone Operator information

See Virginia salary details

$9

$17

$25

How much do remote telephone operator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Virginia? The most popular types of Telephone Operator jobs in Virginia are:
What are popular job titles related to Remote Telephone Operator jobs in Virginia? For Remote Telephone Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Virginia look for? The top searched job categories for Remote Telephone Operator jobs in Virginia are:
What cities in Virginia are hiring for Remote Telephone Operator jobs? Cities in Virginia with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Virginia as of June 2026, with employment types broken down into 11% As Needed, and 89% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.
Customer Service Representative

Customer Service Representative

Hire Talent

Mclean, VA • On-site, Remote

$16.50 - $22.25/hr

Other

Posted 8 days ago

Job description

Position Status Label: Non- Exempt
Labor Category: Customer Support
Remote/Onsite: Remote
Additional Informations:
This job is for new sourcing.
Job Summary
The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational) Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
Interacts with hospitals, physicians, beneficiaries, or other program recipients Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
Meets or exceeds standards for call volume and service level per department guidelines Initiates files by collecting and entering demographic, provider, and procedure information into the system
Serves as liaison between the Review Supervisors and external providers Maintains logs and documents disposition of incoming and outgoing calls
Required Qualifications:
High School diploma or equivalent
2+ year's customer service/telephone experience in a similar call center environment and/or industry.
Must have ability to effectively communicate with team members and external customers
Must have ability to research and resolve issues related to Medicaid program and service eligibility
Preferred Qualifications:
Previous experience in the medical office or other medical setting preferred
General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
Knowledge of CPT and HCPCS codes preferred
PC proficiency to include Microsoft Office Suite
Experience with Microsoft programs
This job is open to candidates who live in Mountain or Pacific Time Zone.

Apply