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Remote Telephone Operator Jobs in Virginia (NOW HIRING)

TEKsystems

Customer Service Representative

Ashland, VA · Remote

$18.50/hr

This is a remote, contract position that will support the team during their busiest season. Skills You must have at least 3 years of customer service experience, ideally in a remote capacity working ...

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Fully Remote Duration: 6-month contract (potential to extend) Working Hours: 9:00 AM - 5:30 PM EST or 9:30 AM - 6:00 PM EST (30-minute lunch) Training Schedule: 9:00 AM - 5:30 PM EST (6 Weeks) Start ...

New

TalentBurst, Inc.

CSR II

Arlington, VA · Remote

$18.50 - $25/hr

Arlington, VA (100% remote) Duration: 6 months Production Schedule: M-F 9:00 AM - 5:30 PM EST or 9:30 AM - 6:00 PM EST (30-minute lunch) Start Date: Tuesday, September 8th Training Hours: 9:00 AM - 5 ...

New

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent. Joining Akina means ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Virginia

Remote Telephone Operator information

See Virginia salary details

$9

$17

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote telephone operator in Virginia is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Virginia? The most popular types of Telephone Operator jobs in Virginia are:
What are popular job titles related to Remote Telephone Operator jobs in Virginia? For Remote Telephone Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Virginia look for? The top searched job categories for Remote Telephone Operator jobs in Virginia are:
What cities in Virginia are hiring for Remote Telephone Operator jobs? Cities in Virginia with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Virginia as of August 2026, with employment types broken down into 44% Full Time, 53% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.

(WFH) Virtual Customer Benefits Support Representative

Globe Life American Income Division

Norfolk, VA • On-site, Remote

$15.50 - $21/hr

Full-time

Medical

Re-posted 22 days ago

Job description

Location: 100% Remote
Schedule: Flexible
AO is seeking motivated, service-oriented individuals to join our growing remote team as a Virtual Customer Benefits Support Representative. This work-from-home opportunity is ideal for individuals who enjoy helping others, building relationships, and growing within a supportive and professional environment.
No prior industry experience is required - we provide full training, mentorship, and ongoing support to help you succeed.
About the Role
As a Virtual Customer Benefits Support Representative, you'll assist clients by providing information about available benefits, answering questions, and helping ensure families receive the support and guidance they need.
This role combines customer service, communication, and relationship-building in a fully remote setting.
What We Offer
  • 100% Remote Work-From-Home Flexibility
  • Weekly Pay plus performance-based bonuses
  • Comprehensive Training & Mentorship Programs
  • Flexible Scheduling Options
  • Leadership Development & Advancement Opportunities
  • Health Insurance Reimbursement Program
  • Incentive Trips, Recognition Programs & Rewards
  • Positive, team-oriented company culture
Key Responsibilities
  • Communicate with clients through phone and Zoom appointments
  • Provide professional support regarding benefits and coverage options
  • Assist with scheduling appointments and client follow-up
  • Maintain accurate client records and documentation
  • Deliver exceptional customer service with professionalism and integrity
  • Participate in ongoing training and development opportunities
Qualifications
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Comfortable working independently in a remote environment
  • Basic computer and virtual communication skills
  • Self-motivated, dependable, and growth-oriented mindset
Why Join AO?
We believe in creating opportunities for individuals to grow personally and professionally while helping protect working families. Many of our team members started in entry-level positions and advanced into leadership roles through mentorship, training, and performance.
👉 Apply today to begin building a flexible, rewarding work-from-home career with long-term growth potential.

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