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Microsoft Customer Service Jobs in Virginia (NOW HIRING)

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

This team delivers the cloud parity charter, bringing Microsoft's commercial-grade customer-support capabilities (DfM case management, CaseBuddy, Engage Center, and AI-agent services) to government ...

Microsoft

Site Reliability Engineer II - CTJ - Poly

Reston, VA · On-site

$59.25 - $78.75/hr

... customers can rely on Microsoft services every day. You'll collaborate with engineers across Microsoft to solve complex technical challenges, improve resiliency, and drive innovation through ...

Microsoft

Software Engineer II -CTJ - Poly

Reston, VA · On-site

$100K - $199K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Cloud service experience (e.g. Azure, AWS, GCP, etc.) * Experience with Active Directory Software ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Spanning Azure Machine Learning, Azure AI Services, Azure OpenAI, and Microsoft Foundry, we build ... Incorporate customer and partner feedback into engineering decisions, following the Foundry Product ...

Microsoft

Software Engineer - CTJ - Poly

Reston, VA · On-site

$111K - $183K/yr

... Authentication services stack at the heart of the Azure ecosystem. Microsoft's mission is to ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

As a Software Engineer II in Microsoft's Specialized Cloud team, you'll help design, deliver, and secure highly reliable services that underpin both internal security platforms and customer-facing ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$133K - $219K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

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How much do microsoft customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for microsoft customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Virginia?

For Microsoft Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Virginia look for?

The top searched job categories for Microsoft Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Microsoft Customer Service jobs?

Cities in Virginia with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Software Engineer II - CTJ - Poly

Microsoft

Reston, VA • On-site

$101K - $138K/yr

Full-time

Re-posted 27 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Overview
Commercial Engineering & AI (CEAI) partners with stakeholders to transform Microsoft support through AI-native engineering, modern platforms, and intelligent customer experiences. Our teams design, build, and operate secure, reliable, and scalable services that help customers find information, resolve issues, and connect with the right support.
Support Experience Group (SxG) is the engineering organization within Commercial Engineering & AI (CEAI) that builds and operates the platforms powering Microsoft's Customer Experience & Success (CE&S) support mission, including Dynamics for Microsoft (DfM) case management, CaseBuddy, Engage Center, the SxG ICon support portals, and AI-agent services. SxG delivers these across commercial and sovereign/government cloud boundaries including public/commercial Azure, and several specialized cloud environments, which includes a compliance-sensitive, multi-cloud footprint that drives a persistent need for cleared, high-side-capable engineers.
You will join a small team of cleared high-side engineers supporting SxG's expanding scope and rising demand on the government and air-gapped cloud environments SxG supports. This team delivers the cloud parity charter, bringing Microsoft's commercial-grade customer-support capabilities (DfM case management, CaseBuddy, Engage Center, and AI-agent services) to government and sovereign customers whose environments are disconnected from the commercial cloud and governed by federal compliance and accreditation requirements.
The work is distinct from commercial engineering: every capability we ship must be adapted to operate without direct internet connectivity, validated against the security controls of each cloud, and deployed through constrained, audited release pipelines. You will work across the full stack and the full delivery lifecycle, and your decisions directly affect whether high-side customers get parity with the commercial support experience.
Responsibilities
  • Design, document, implement, test, and deploy resilient, scalable services, individually and alongside the other high-side engineers on the team.

  • Design, build, and operate secure, 24x7 SaaS services that integrate Dynamics 365, Azure Communication Services, and Azure AI services.

  • Partner with Program Managers to understand business requirements and translate them into technical designs the team can execute.

  • Collaborate with other software engineers in a diverse and inclusive environment.

  • Port and adapt commercial services to run in disconnected government and air-gapped environments, resolving connectivity, dependency, and data-boundary constraints to close capability gaps against the parity charter.

  • Own features end-to-end, from design and implementation through testing, deployment, and live-site health, across multiple cloud environments.

  • Build and maintain infrastructure-as-code and safe-deployment pipelines using EV2 and Bicep to release reliably into commercial, government, and air-gapped clouds.

  • Integrate AI-driven automation and agents into support workflows and operate them under government compliance constraints.

  • Diagnose and resolve live-site incidents, and improve the monitoring, reliability, and security posture of services in accredited environments.

  • Partner with security, compliance, and accreditation stakeholders to meet the controls required for each cloud.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or
government security screening requirements are required for this role. These requirements include,
but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Clearance with access
    to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation
    (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening
    requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the
    appropriate U.S. Government clearance and/or customer screening requirements may result in
    employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security
    clearance to meet federal government customer requirements. You will be asked to provide
    clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud
    background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due
    to citizenship-based legal restrictions. Specifically, this position supports United States federal,
    state, and/or local United States government agency customer and is subject to certain
    citizenship-based restrictions where required or permitted by applicable law. To meet this legal
    requirement, citizenship will be verified via a valid passport, or other approved documents, or
    verified US government Clearance

Preferred Qualifications:
  • Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
  • A technical background in software engineering principles and architecture design.
  • Experience with object-oriented programming languages and UI frameworks, such as C# and JavaScript/TypeScript.
  • Experience with relational and/or No-SQL databases.
  • Experience with web technologies such as React and/or Fluent UI.

  • Experience building and operating services on cloud platforms such as Azure, including Application Insights, Azure Service Bus, Logic Apps, Azure Blob, Azure SQL, Azure Search, and Web Apps.

  • Infrastructure-as-code and safe deployment with EV2 and Bicep.

  • Sovereign or government cloud engineering.

  • Building or integrating AI agents and copilots into production workflows.

  • Experience working within regulated environments and formal compliance or accreditation processes.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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