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Microsoft Customer Service Jobs in Virginia (NOW HIRING)

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Technical Program Manager - CTJ - Poly

Reston, VA · On-site

$134K - $173K/yr

... Microsoft's US Sovereign clouds and our US Government customers. The ideal candidate should be self-directed, tenacious, have a strong service and business operations mindset, and focus on delivering ...

Microsoft

Software Engineer II - CTJ - Top Secret

Reston, VA · On-site

$101K - $138K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Software Engineer II -CTJ - Poly

Reston, VA · On-site

$100K - $199K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Cloud service experience (e.g. Azure, AWS, GCP, etc.) * Experience with Active Directory Software ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Spanning Azure Machine Learning, Azure AI Services, Azure OpenAI, and Microsoft Foundry, we build ... Incorporate customer and partner feedback into engineering decisions, following the Foundry Product ...

Microsoft

Software Engineer - CTJ - Poly

Reston, VA · On-site

$111K - $183K/yr

... Authentication services stack at the heart of the Azure ecosystem. Microsoft's mission is to ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$133K - $219K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Reston, VA · On-site

$160K - $261K/yr

... service (SaaS) data and AI platform is the bedrock of Microsoft Power Platform and Microsoft Dynamics 365. Our products are utilized by Fortune 500 companies for their customer relationship ...

Microsoft

Mechanical Engineer

Boydton, VA · On-site

$133K - $219K/yr

Ability to meet Microsoft, customer and/or government security screening requirements are required ... Criminal Justice Information Services: This position may require passing a background check ...

Watson Apparel Co. LLC

Customer Service

Virginia Beach, VA · On-site

$15 - $17/hr

Experience with Microsoft Office (Word & Excel) * Ability to work independently and in a team setting Preferred Qualifications * 2 to 5 years of demonstrated customer service experience (preferably ...

Microsoft

EHS Campus Manager

Ashburn, VA · On-site

$102K - $169K/yr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Microsoft

Critical Environment Support Assistant

Boydton, VA · On-site

$15.25 - $20.25/hr

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

NESCO Inc

Customer Service Representative

Chesapeake, VA · On-site

$14.75 - $20/hr

Customer Service Representative (Inside Sales) Our Customer Service Representatives (Inside Sales ... Microsoft Word, Microsoft Excel, Microsoft Outlook, Achievement Orientation; Persuasiveness;

Microsoft

Site Reliability Engineer - CTJ - POLY

Reston, VA · On-site

$59.25 - $78.75/hr

... services to be consumed by customers in highly secured and regulated environments, meeting strict security policy and assurance requirements for public and private sector customers. Microsoft ...

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How much do microsoft customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for microsoft customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Virginia?

For Microsoft Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Virginia look for?

The top searched job categories for Microsoft Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Microsoft Customer Service jobs?

Cities in Virginia with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Software Development Consultant - CTJ - TS/SCI

Microsoft

Springfield, VA • On-site

Full-time

Posted 17 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Overview
We are looking to hire a Software Development Consultant to join Microsoft Federal.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources-including appropriately qualified, experienced, and certified personnel (with necessary security clearances or eligibility)-are available as needed to meet evolving USG needs.As a Software Development Consultant, you will work as part of a delivery team supporting federal customers by contributing to software development, integration, and modernization efforts.
This role is intended for an early-career engineer who is eager to learn, build hands-on experience, and grow technical depth across cloud platforms, software development practices, and secure environments.This position provides exposure to real-world customer scenarios, mentorship from senior engineers, and opportunities to develop foundational skills in cloud-native development, DevOps, and secure application delivery.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Contribute as a Cloud Engineering or delivery team supporting Microsoft Federal customers
  • Assist in the design, development, testing, and maintenance of software components and services
  • Develop and enhance backend services or APIs using supported languages and frameworks under guidance
  • Support integration with Azure services such as storage, messaging, and identity components
  • Participate in building and maintaining CI/CD pipelines and automated deployment processes
  • Assist with troubleshooting and resolving development, build, or environment issues
  • Follow established secure coding standards and development best practices
  • Participate in code reviews, sprint planning, and team ceremoniesLearn and apply cloud-native and containerized development patterns over time
  • Document work and contribute to team knowledge sharing
  • Growth & Development:You will receive coaching and mentorship from experienced engineers and have opportunities to deepen your skills in areas such as:
    • Azure cloud development and services
    • Secure software development for government environments
    • DevOps and automation
    • Distributed systems and cloud-native architectures
  • Embody our culture and values.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field
    1+ year(s) work experience in relevant area of business OR equivalent experience.

Other Requirements
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • The successful candidate must have an active U.S. Government TOP SECRET/SCI Security Clearance.
    • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
    • Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification:
    • This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check:
    • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification:
    • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
      Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
      To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:
  • 1-3 years of professional experience in software development, engineering, or a related technical discipline
  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
  • Familiarity with at least one modern programming language such as C#, Python, or JavaScript/TypeScriptBasic understanding of cloud concepts, preferably within Microsoft Azure
  • Exposure to source control systems (e.g., Git) and collaborative development workflows
  • Willingness to learn infrastructure-as-code concepts (e.g., Bicep, ARM, Terraform) under guidanceFamiliarity with REST APIs and service-based application design conceptsInterest in DevOps, CI/CD pipelines, and modern software delivery practices
  • Ability to work effectively in a team environment and communicate clearly with peers and stakeholdersEligibility to work on U.S. Government projects (including the ability to obtain a security clearance, if required)

Technology Consulting IC3 - The typical base pay range for this role across the U.S. is USD $77,900 - $156,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $169,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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