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Microsoft Customer Service Jobs in Virginia (NOW HIRING)

Lindsey Brothers Incorporated

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Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Handles service calls from customers projecting a professional image. Educate and establish rapport ... Must be able to operate Microsoft Office Suite and associated programs. Must be able to read and ...

Lindsey Brothers Incorporated

Be Seen First

Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Handles service calls from customers projecting a professional image. Educate and establish rapport ... Must be able to operate Microsoft Office Suite and associated programs. Must be able to read and ...

CBI Jiffy Lube

Customer Service Representative

Falmouth, VA · On-site

$15 - $20.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Jiffy Lube

Customer Service Representative

Fredericksburg, VA · On-site

$15.75 - $21.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Computer literate, good command of Microsoft programs with advanced Excel skills Competencies

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How much do microsoft customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for microsoft customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Virginia?

For Microsoft Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Virginia look for?

The top searched job categories for Microsoft Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Microsoft Customer Service jobs?

Cities in Virginia with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative CSR

Lindsey Brothers Incorporated

Virginia Beach, VA • On-site

$16 - $20/hr

Full-time

Medical, Dental, Life, PTO

Re-posted 28 days ago

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Job description

Job Summary

The basic function of the Customer Service Representative (CSR) is to convert incoming calls into booked service calls. Handles service calls from customers projecting a professional image. Educate and establish rapport, as well as assisting customers in choosing services, products, and/or Maintenance Agreements. Assure prompt and accurate dispatch of incoming orders. Learn and perform efficiently in our cloud base application to manage workflow process. Prepare necessary invoices, submit and obtain payment is timely fashion.

General Accountabilities

In order to effectively work in this position, one must be confident in her/him abilities. Must believe in him/herself and the company. Must believe in the company’s Mission & Ethical Statements and Core Values and the CSR’s work must reflect these beliefs. Must be familiar with all related job duties, complete and schedule all booked service calls from customers. Must be able to speak to company product lines with some degree of accuracy. Must be able to work with co-workers and mechanics to get the job done correctly and in the best interest of our customers, while abiding by company policies. Must have a very pleasant telephone demeanor and be able to demonstrate good customer empathy. Strong attention to detail, provide assignment followup, be results oriented, have committment to excellent customer service. Excellent written and verbal communication aptitudes, ability to prioritize and manage multiple responsibilities. Excellent organizational skills are essential, performance monitoring will be a requirement. Must be able to operate Microsoft Office Suite and associated programs. Must be able to read and write English well enough to read and prepare required documents. Must be able to resolve issues promptly, and apply sound business judgment to decisions. Must be able to utilize computer, printers, phone, and fax, at a high expertise level. Must be punctual.

Job Qualifications

  • Friendly
  • Professsional
  • Honest
  • Accountable
  • Teachable, open to learning

Company Description

A Christian-based family owned and operated business. Lindsey Brothers Inc. has provided excellent "Plumbing and Heating" service to the Hampton Roads Area for almost 60 years. Lindsey Brothers, Inc. takes pride in the fact that it is recognized for providing quality products and services to thousands of customers. The business has been built on integrity, referrals and “word of mouth.” We are building our business one relationship at a time.