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Microsoft Customer Service Jobs (NOW HIRING)

SRI Tech solutions Inc

Microsoft CRM Dynamic

Redmond, WA · On-site

Skill1 - Microsoft Dynamics CRM 2011 CRM Customization, Installation & Configuration and Extended ... NET (Basic) + SQL + SSRS + SSIS 1)Should have working knowledge of the fundamentals and basics on ...

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

... with SSIS and SSRS • 3 years' experience working with Department of Corrections. • Must ... a Microsoft CRM Certification Exam for Applications, Installation and Configuration or ...

Procom Services

CRM Developer/Analyst

Milwaukee, WI

... Services is searching for a Microsoft Dynamics Analyst for a contract opportunity in Milwaukee WI. Microsoft Dynamics Analyst Job Details The ideal candidate will be an experienced Microsoft Dynamics ...

Procom

CRM Developer/Analyst

Milwaukee, WI · On-site

CRM Developer/Analyst Procom is a leading provider of professional IT services and staffing to ... Procom Services is searching for a Microsoft Dynamics Analyst for a contract opportunity in ...

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Microsoft Customer Service information

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How much do microsoft customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

Does Microsoft have a customer service?

Microsoft offers customer service through various channels, including phone, chat, and online support, to assist users with products and services. Customer service representatives are trained to handle technical issues, account inquiries, and product support, often using tools like Microsoft Support and troubleshooting guides.

What skills are needed for Microsoft customer service?

Microsoft customer service representatives need strong communication and problem-solving skills, technical proficiency with Microsoft products, and the ability to handle customer inquiries professionally. Knowledge of troubleshooting, patience, and familiarity with customer service tools like CRM software are also important for success in this role.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Can I work from home for Microsoft?

Microsoft Customer Service roles often offer remote work options, especially for positions that involve phone, chat, or email support. Availability of remote work depends on the specific role, team, and location, and may require familiarity with collaboration tools like Microsoft Teams and a suitable home office setup.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

How difficult is it to get hired at Microsoft?

Getting hired for a Microsoft Customer Service role typically involves a competitive application process that includes multiple interview stages, skills assessments, and demonstrating strong communication and problem-solving abilities. Candidates often need relevant experience, technical knowledge of Microsoft products, and a customer-focused attitude to succeed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
What job categories do people searching Microsoft Customer Service jobs look for? The top searched job categories for Microsoft Customer Service jobs are:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Entry Level Microsoft CRM Developer

Hadronts

Atlanta, GA • On-site

Other

Posted 3 days ago

Job description

Entry Level Microsoft CRM Developer

Hadronts put great efforts to make technology smoothly integrate with your business so your business can grow. As your technology partner we utilize our rich experience and expertise in the Industry of Information Technology, Aerospace Defense, Logistics, Testing, Telecommunications, Media & Entertainment such as Business Process, Software development, Cloud deployment, Consultant services. When your business sees growth, we will grow with you, therefore, we will work hand in hand with you to support your mission.

Job Description

Microsoft CRM Developer

Key Role:

Support the client with Microsoft Dynamics CRM development and integration in a large enterprise organization. Provide C# and .NET development for plug-ins and custom workflow activities. Interface directly with all levels within the client organization and leverage communication expertise.

Qualifications

Basic Qualifications:

  • 0-2 years of experience with developing using the Microsoft.NET Framework, including C# and VB.NET languages.
  • Knowledge with implementing xRM solutions on the Microsoft Dynamics CRM platform.
  • 1+ years of experience with developing on the Microsoft Dynamics CRM 2013 or 2015 platform.
  • Knowledge in developing with JavaScript for Microsoft CRM form development and managing and administering Microsoft SQL Server 2012 and higher.
  • Knowledge with developing reports with Microsoft SQL Server Reporting Services and installing and configuring Microsoft Dynamics CRM 2013 and 2015.
  • Knowledge with the Agile development process.
  • Knowledge in integrating Microsoft CRM with Microsoft SharePoint.
Additional Information
  • BA or BS degree

We Offer

  • Excellent salary package.
  • Hike for every 3 months.

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