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Microsoft Customer Service Jobs in Tennessee (NOW HIRING)

MAHLE

Customer Service

Murfreesboro, TN · On-site

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Experience with Microsoft Office tools. * Experience with SAP. * Dynamic communication / inter ...

Mahle Inc.

Customer Service

Murfreesboro, TN · On-site

$14 - $19.25/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... Experience with Microsoft Office tools. * Experience with SAP. * Dynamic communication / inter ...

Hays

Customer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Do you know how to take care of people? We're looking for a Customer Service Representative to: • ... Outlook and Microsoft office troubleshooting skills

Shively Diversified Management Services

Be Seen First

Customer Service Representative

Spring Hill, TN · On-site

$16.70/hr

We are looking for a Customer Service Representative (CSR) who will engage with our customers ... Experience using Microsoft Excel and Word * Good interpersonal and leadership skills * Ability to ...

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How much do microsoft customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for microsoft customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Tennessee?

For Microsoft Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Tennessee look for?

The top searched job categories for Microsoft Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Microsoft Customer Service jobs?

Cities in Tennessee with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service

Nashville, TN

CLARK RESTAURANT SERVICE, LLC
Public Administration • 1 - 10 employees
Learn more about CLARK RESTAURANT SERVICE, LLCexternal

$15.50 - $21/hr

Full-time

Posted 29 days ago

Job description

Kahlua Bay, located in Nashville TN, invites applications for a full-time Customer Service Representative. This position is responsible for providing excellent customer and sales support, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving.Essential Duties and Responsibilities:Respond to all inquiries via phone, or in-person in a timely and professional mannerProvide accurate information about products and servicesCoordinate with warehouse, sales, shipping, and inventory teams to ensure order accuracy and timely fulfillmentResolve customer complaints and issues efficiently, escalating when necessaryMaintain records of customer interactions and transactionsProcess orders, forms and requestsCollaborate with other departments to address customer needsPerforms other related duties as assignedREQUIRED SKILLS AND QUALIFICATIONS:Detailed-oriented individual who strives for accuracy, excellent verbal and written communication, excellent math and negotiation skills, collaborative and supportive with positive energy and a can-do attitude Customer service orientated, strong interdepartmental and cross-departmental communicationsProblem solver, inquisitive and self-motivatedKnowledge of Microsoft Office SoftwareOrganizes effectively and efficiently, ability to find voids within product offeringDemonstrates the ability to maintain stable performance under stressful conditions and order deadlines, ability to multi-taskPhysical Requirements:The physical requirements are within the general range of an office position. The job requires extensive wrist and hand movements for computer tasks, and a certain amount of stooping, bending, carrying, kneeling, walking, and moving bulky packages and boxes of heavy materials potentially weighing up to 50lbs

The job may require unusual or irregular work hours. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions of the job.

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