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Virtual Csr Jobs in Tennessee (NOW HIRING)

dbi

Customer Service Representative

Johnson City, TN

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Mr. Electric

Customer Service Representative

Johnson City, TN · On-site

$15.75 - $21.25/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You Should Join Our Team as a Customer Service Representative We Invest in You - We offer robust ...

Domino's

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Tennessee

Virtual Csr information

See Tennessee salary details

$8

$17

$24

How much do virtual csr jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for virtual csr in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Tennessee? The most popular types of Csr jobs in Tennessee are:
What are popular job titles related to Virtual Csr jobs in Tennessee? For Virtual Csr jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Virtual Csr jobs in Tennessee look for? The top searched job categories for Virtual Csr jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Csr jobs? Cities in Tennessee with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.
Customer Service Representative | CSR

Customer Service Representative | CSR

MMC Group

Nashville, TN • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Remote Human Resources Customer Service Representative | HR CSR
Location: Remote, Nashville, TN Area
Work From Home Opportunity
Pay: Competitive Hourly Pay
Are you passionate about helping others and providing exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.
We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, customer-focused environment.
Location Requirement
This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of Nashville, Tennessee.
What You'll Do
As a Human Resources Customer Service Representative, you will:
  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
  • Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner.
  • Document all customer interactions and transactions within company systems.
  • Research outstanding issues and follow through until complete resolution.
  • Respond to customer inquiries submitted through the online Contact Us feature.
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
  • Maintain confidentiality while handling sensitive employee information.
  • Escalate recurring or technical issues to leadership when appropriate.
  • Navigate multiple software applications while assisting customers.
  • Meet quality, productivity, attendance, and customer service expectations.
  • Participate in required meetings, coaching sessions, and ongoing training.
  • Support peak business periods as needed.

Training & Schedule
Paid Training
Monday through Friday, 8:30 AM to 5:30 PM EST
Regular Schedule
  • Your assigned schedule will be provided during the final week of training.
  • Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM EST.
  • Perfect attendance during training is required.

Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to multitask in a fast-paced call center environment.
  • Strong computer skills with the ability to navigate multiple software applications simultaneously.
  • Ability to work independently while contributing to a collaborative team environment.
  • Strong attention to detail and commitment to maintaining confidentiality.

Remote Work Requirements
To be successful in this role, you must have:
  • A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
  • A home workspace that will successfully pass a Work From Home audit and virtual workspace inspection.
  • Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
  • Minimum internet requirements:
    • Download Speed: 25 Mbps or higher
    • Upload Speed: 10 Mbps or higher
    • Ping: 175 ms or less
  • Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
  • Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during onboarding.

Company Equipment Provided
Company equipment will be shipped prior to your start date and includes:
  • Laptop
  • Monitor
  • Keyboard
  • Mouse
  • Headset
  • Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.
An adult age 18 or older must be available to sign for the UPS delivery.
Why Join Our Team?
  • 100% Remote position
  • Company provided equipment
  • Paid training
  • Monday through Friday schedule
  • Weekends off
  • Professional and supportive team environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work helping employees navigate important HR and benefits questions

If you're ready to grow your customer service career from the comfort of your home, we'd love to hear from you. Apply today!
Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45 minute commute of Nashville, Tennessee, meet all home office and internet requirements, and successfully complete the required Work From Home audit and criminal background check before beginning employment.
Job Requirements
REMOTE HR & Benefits Customer Support Representative Needed Now!!!
Pay: $$$$17.00hr
Start Date: 08/31/2026
Training Schedule: Monday-Friday, 8:30 AM - 5:30 PM EST
Work Schedule: Monday-Friday, between 8:00 AM - 6:00 PM EST (final schedule provided before training ends)
REMOTE Location: Must reside in Nashville TN.
Responsibilities/Qualifications:
  • Respond to incoming calls and emails from employees and former employees
  • Resolve HR and benefits-related inquiries with professionalism and empathy
  • Track, log, and follow up on all transactions and cases
  • Notify Technical Analysts and Team Managers of recurring issues
  • Apply and explain HR and benefits policies and regulations
  • Maintain confidentiality and adhere to data privacy standards
  • Stay flexible to support peak volume periods and attend all required training sessions
  • Follow established procedures and work independently on routine tasks
  • 6 months of call center and/or benefits experience
  • High School Diploma or GED

Tech Requirements:
  • Internet speed: Minimum 25 Mbps download / 10 Mbps upload / Ping ≤ 175
  • Must be hardwired to router (no Wi-Fi or 5G setups)
  • Complete a speed test at Google Fiber Speed Test and submit a screenshot
  • Participate in a visual workspace inspection prior to starting

We Provide:
  • All necessary equipment: Laptop, monitor, headset, cables, mouse, and keyboard
  • Pre-start setup session with onboarding team
  • Supportive team environment and structured training
  • Opportunity to grow your skills in HR and benefits support

Apply