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Inbound Customer Service Representative Jobs in Tennessee

Advanced Call Center Technologies

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Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

On-site work environment Position Overview As a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to ...

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Inbound Customer Service Representative information

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How much do inbound customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for inbound customer service representative in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Tennessee? The most popular types of Inbound Customer Service Representative jobs in Tennessee are:
What are popular job titles related to Inbound Customer Service Representative jobs in Tennessee? For Inbound Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Tennessee look for? The top searched job categories for Inbound Customer Service Representative jobs in Tennessee are:
What are popular job titles related to Inbound Customer Service Representative jobs in TN? For Inbound Customer Service Representative jobs in TN, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,278 per year, or $15 per hour.
Inbound Customer Service Representative

Inbound Customer Service Representative

Advanced Call Center Technologies

Johnson City, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

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Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

69th of 72 rated call and contact centers

Job description

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you’ll serve as the voice of our company—helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.

At ACT, you’re not just starting a job—you’re joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.


Why You’ll Love Working at ACT

  • Clear paths for advancement
  • Flexible scheduling options
  • Generous bonus opportunities
  • Supportive supervisors and a positive, team-focused environment
  • Employee Ownership Program — a company-paid, long-term benefit
  • Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
  • Paid time off and paid holidays after 90 days
  • Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Employee ownership program
  • On-site work environment


Position Overview

As a Customer Experience Representative, you’ll deliver best-in-class service to consumers calling in for assistance. You’ll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.


Key Responsibilities

  • Provide prompt, professional support to customers
  • Listen actively, maintain confidentiality, and respond with courtesy
  • Communicate clearly and effectively, even in challenging situations
  • Document customer interactions while managing live conversations
  • Maintain accuracy and high-quality standards in all work
  • Meet productivity goals and manage time efficiently
  • Demonstrate reliability with consistent attendance
  • Follow management direction and take accountability for tasks
  • Perform additional duties as assigned


Minimum Qualifications

  • Ability to pass a criminal background check
  • Basic computer and data entry skills
  • Previous call center or customer service experience preferred
  • High school diploma or GED required

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Company Description

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team.
We offer:
· Opportunities to advance within
· Tremendous bonus opportunities
· Fantastic Supervisors and a Positive environment
· Employee Owned- You will become an employee owner, once qualifications to participate are met!
· Affordable benefits for you, your spouse, and/or children after 90 days
· Paid time off and paid holidays after 90 days
Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

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