ZipRecruiter

Log In

1

Inbound Customer Service Representative Jobs in Tennessee

Coats

Dispatch Customer Service Representative

Antioch, TN · On-site

$15.50 - $21/hr

Dispatch Customer Service Representative The Coats Company is a dynamic and customer focused ... Manage high inbound and outbound call volumes in a timely manner * Utilize case management tools to ...

New

Coats

Customer Service Representative (Hybrid)

Antioch, TN · On-site

$15.50 - $21/hr

Customer Service Representative The Coats Company is a dynamic and customer focused organization ... Manage high inbound and outbound call volumes in a timely manner * Utilize case management tools to ...

Home Town Disposal

Customer Service Representative

Memphis, TN · On-site

$14 - $19.25/hr

Learn more about us at: www.greenmarkwaste.com and Position Summary The Customer Service Representative is part of a team supporting and serving our customers and clients through inbound and outbound ...

BestCare@Home

Customer Service Rep (CSR)

Arlington, TN · On-site

$14.25 - $19.25/hr

Answer inbound calls to book jobs and fill a 3-day call board. * Reflectively listen to customer concerns, answer questions and communicate availability. * Input customer data into Service Titan ...

Hörmann

Customer Service Representative

Murfreesboro, TN · On-site

$20 - $24/hr

The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring ... Field inbound customer service support calls, often during periods of high volume. * Take sales ...

Hörmann

Customer Service Representative

Murfreesboro, TN · On-site

$20 - $24/hr

The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring ... Field inbound customer service support calls, often during periods of high volume. * Take sales ...

New

LB Capital

Customer Service Representative

Knoxville, TN · On-site

$80K/yr

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready ... Respond to inbound leads within minutes * Book roofing appointments for Sales Reps quickly and ...

AlphaGraphics

Customer Service Representative

Franklin, TN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

previous page

Showing results 41-60

All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Tennessee

Inbound Customer Service Representative information

See Tennessee salary details

$9

$15

$23

How much do inbound customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound customer service representative in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.
More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Tennessee? The most popular types of Inbound Customer Service Representative jobs in Tennessee are:
What are popular job titles related to Inbound Customer Service Representative jobs in Tennessee? For Inbound Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Tennessee look for? The top searched job categories for Inbound Customer Service Representative jobs in Tennessee are:
What are popular job titles related to Inbound Customer Service Representative jobs in TN? For Inbound Customer Service Representative jobs in TN, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,278 per year, or $15 per hour.

Dispatch Customer Service Representative

Coats

Antioch, TN • On-site

$15.50 - $21/hr

Other

Posted 2 days ago

New

Job description

Dispatch Customer Service Representative

The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and enthusiastic individual to join our team as a Dispatch Customer Service Representative. This is a full-time position working a hybrid schedule onsite at our headquarters in LaVergne, TN. Candidates must reside local to LaVergne, TN. As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience. This role involves effective communication skills, problem solving skills and a commitment to maintaining high customer satisfaction.

Key Responsibilities:

  • Maintain high customer service standards to attract and retain customers
  • Handle customer inquiries via phone, email and chat
  • Respond to all inquiries, issues, and complaints in a timely manner
  • Manage high inbound and outbound call volumes in a timely manner
  • Utilize case management tools to track, document and manage customer cases
  • Receive and process domestic and export orders from customers and distributors
  • Distribute literature on company products as requested
  • Advise customers of order status or dispatch work orders
  • Dispatch service technicians to repair equipment as needed
  • Resolve customer issues and needs in a professional manner
  • Process shortages, damages, or product service needs
  • Document and update customer records
  • Provide quotes as needed
  • Invoice and process payments including credits and debits as required
  • Must be able to back up team members and keep a positive, supportive attitude towards the company, job, customers, and co-workers
  • Consistently meet or exceed company expectations for productivity and accuracy levels
  • Other duties as assigned

Qualifications:

Education:

  • High school diploma or GED equivalent required
  • Relevant college courses and/or degree preferred

Experience :

  • Minimum 2 years customer service experience; 3–5 years preferred
  • Contact center experience
  • Bilingual (English/Spanish) a plus.

Skills & Abilities:

  • Outstanding customer service and people skills
  • Demonstrated excellent oral and written communication skills
  • Exceptional organization and time management skills
  • Ability to effectively prioritize work and handle multiple projects
  • Experience navigating multiple computer screens and programs while interacting with customers
  • Excellent analytical skills
  • Team oriented

Technical Proficiency:

  • Proficient PC skills
  • Experience with Windows-based computer applications

Professional Traits:

  • High level of integrity and professionalism

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Apply