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Directv Customer Service Representative Jobs in Tennessee

Customer Service Representative

Johnson City, TN · On-site

$15.75 - $21.25/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You Should Join Our Team as a Customer Service Representative We Invest in You - We offer robust ...

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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Directv Customer Service Representative information

What are the key skills and qualifications needed to thrive in the Directv Customer Service Representative position, and why are they important?

To thrive as a Directv Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate billing and troubleshooting systems are typically required. Patience, active listening, and a customer-oriented attitude help you excel when dealing with varied customer concerns. These skills are essential to deliver effective support, resolve issues efficiently, and ensure customer satisfaction.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Many companies require experience in customer service and may provide training on specific tools or software used in remote roles. Applying through company websites or job boards and demonstrating your ability to work independently are common steps.

How can I make 2000 a week working from home?

A Directv Customer Service Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or bonuses. Achieving this income level often requires strong communication skills, efficiency, and sometimes working overtime or during peak hours. Income varies based on company pay structures, performance, and hours worked.

What is DIRECTV's hiring process like?

The hiring process for a DIRECTV Customer Service Representative typically involves submitting an online application, completing a phone or virtual interview, and passing a skills assessment. Candidates may also undergo background checks and training before starting the role, which often requires good communication skills and familiarity with customer service tools.

How much do DIRECTV workers make?

Directv Customer Service Representatives typically earn an average hourly wage of around $14 to $20, depending on experience and location. The role often includes benefits such as training, flexible schedules, and opportunities for performance-based bonuses.

What is a Directv Customer Service Representative job?

A DIRECTV Customer Service Representative assists customers with inquiries, billing issues, technical support, and service changes. They provide troubleshooting help, explain account details, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of DIRECTV products and services. Representatives may work in call centers, remotely, or in retail locations, helping to enhance the overall customer experience.

What does a typical shift look like for a Directv Customer Service Representative, and how is the work environment structured?

A typical shift for a Directv Customer Service Representative involves assisting customers by phone, chat, or email with questions related to billing, service issues, and product features. You’ll work in a collaborative team environment that may be in-office or remote, depending on the employer. Representatives often rotate shifts, including evenings, weekends, and holidays to provide coverage for customers nationwide. You can expect structured support from supervisors and regular training sessions, which help you stay updated on new services and improve problem-solving skills.

What cities in Tennessee are hiring for Directv Customer Service Representative jobs? Cities in Tennessee with the most Directv Customer Service Representative job openings:
Infographic showing various Directv Customer Service Representative job openings in Tennessee as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

$14.25 - $19.50/hr

Full-time

Posted 20 days ago


Job description

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors).

DUTIES

Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary.

QUALIFICATIONS

High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.