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Chat Customer Service Representative Jobs in Tennessee

Jim Keras Automotive

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Are you a people person who loves being the friendly voice on the ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Copart, Inc.

Customer Service Representative

Nashville, TN · On-site

$18 - $20.29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was ... Handle all forms of customer contact (phone, email, chat, social media) within 24 hours. * Assist ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

Jim Keras Subaru

Customer Service Representative

Memphis, TN

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Representative to join our in-house call center ! In this role, you'll be handling inbound ... If you're ready to chat, connect, and keep our customers happy, we want to hear from you! What's In ...

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Showing results 1-20

All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Tennessee

Chat Customer Service Representative information

See Tennessee salary details

$8

$17

$24

How much do chat customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chat customer service representative in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
What are popular job titles related to Chat Customer Service Representative jobs in Tennessee? For Chat Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service Representative jobs in Tennessee look for? The top searched job categories for Chat Customer Service Representative jobs in Tennessee are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Truchoice Roofing

Knoxville, TN • On-site

$15.25 - $20.75/hr

Other

Re-posted 24 days ago

Job description

Inside Sales Representative - ServiceTitan Expert

We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As an ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:

  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

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