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Chat Customer Service Representative Jobs in Tennessee

Copart, Inc.

Customer Service Representative

Nashville, TN · On-site

$18 - $20.29/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$19.50 - $29/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love

Jim Keras Subaru

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Service Representative to join our in-house call

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Tennessee

Chat Customer Service Representative information

See Tennessee salary details

$8

$17

$24

How much do chat customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat customer service representative in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet use. Many employers require familiarity with customer service software and a quiet work environment, and some may prefer prior experience in customer support or related fields. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.
What are popular job titles related to Chat Customer Service Representative jobs in Tennessee? For Chat Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service Representative jobs in Tennessee look for? The top searched job categories for Chat Customer Service Representative jobs in Tennessee are:
Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.