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Chat Customer Service Representative Jobs in Tennessee

QCHI

Customer Service Representative

Brownsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Dyersburg, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

McNail Insurance Agency, Inc.

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Customer Service Representative

Milan, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

McNail Insurance Agency, Inc.

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Customer Service Representative

Jackson, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

McNail Insurance Agency, Inc.

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Customer Service Representative

Bells, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

Nashville Toyota North

Customer Service Rep

Madison, TN · On-site

$17/hr

If so, join our office team at Nashville Toyota North in Nashville, TN as a full-time Customer Service Rep ! WE ARE AN ESTABLISHED COMPANY THAT VALUES OUR TEAM We pay our Customer Service Reps a ...

Amerivet

Customer Service Representative

Seymour, TN · On-site

$13.25 - $18/hr

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client ...

dbi

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

BrightRidge

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

... chat and video engagement. * Contact electric customers to offer broadband services by highlighting the advantages of our offerings while representing BrightRidge in a positive and professional ...

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All JobsChat Customer Service Representative JobsChat Customer Service Representative Jobs in Tennessee

Chat Customer Service Representative information

See Tennessee salary details

$8

$17

$24

How much do chat customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat customer service representative in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What does a chat customer service representative do?

A Chat Customer Service Representative assists customers by responding to their questions and concerns through online chat platforms. Their duties include providing information about products or services, resolving issues, processing orders, and ensuring customer satisfaction—all in real-time, text-based conversations. This role requires strong written communication skills, patience, and the ability to multitask, as representatives often handle multiple chats simultaneously. They may also document interactions and escalate complex problems to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional patience, empathy, and multitasking skills help you effectively address customer concerns while managing several conversations at once. These skills ensure efficient, accurate, and positive customer interactions, which directly impact client satisfaction and company reputation.

What are some common challenges faced by chat customer service representatives, and how can they be addressed?

Chat Customer Service Representatives often encounter challenges such as managing multiple conversations simultaneously, interpreting customer tone without verbal cues, and quickly accessing accurate information to resolve issues. Effective time management, strong written communication skills, and familiarity with the company's knowledge base are essential to overcoming these obstacles. Regular training and collaboration with teammates can also help representatives stay updated on products and best practices, ensuring efficient and empathetic customer support.

What is the difference between Chat Customer Service Representative vs Customer Support Specialist?

AspectChat Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like HDI or customer service courses can be beneficial
Work EnvironmentRemote or office-based, primarily communicating via live chatRemote or office-based, handling various communication channels including chat, email, and phone
Industry UsageCommon in e-commerce, tech, and retail sectorsUsed across multiple industries including tech, healthcare, and retail
Search & Comparison IntentFocuses on live chat support rolesBroader customer support roles including multiple communication channels

The main difference is that Chat Customer Service Representatives primarily handle live chat support, while Customer Support Specialists often manage multiple communication channels. Both roles require strong communication skills and customer service experience, but the Chat Customer Service Representative role is more specialized in real-time online chat interactions.

How do you become a chat customer service representative?

To become a chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require previous customer service experience or training in specific tools like live chat software. Certifications in customer service or communication can enhance job prospects.

What are popular job titles related to Chat Customer Service Representative jobs in Tennessee?

For Chat Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Customer Service Representative jobs in Tennessee look for?

The top searched job categories for Chat Customer Service Representative jobs in Tennessee are:

Chat Customer Service Representative jobs near you
Infographic showing various Chat Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Representative

QCHI

Brownsville, TN • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!
This position will work at Store 4603 located at 255 West Main Brownsville, TN 38012
The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
  • Complete cash transactions for our customers
  • Initiate customer loans
  • Contact customers about past due payments
  • Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:
  • Excellent customer service skills
  • Cash Handling experience
  • Ability to operate computers and standard office equipment preferred
  • Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
  • Ability to work with minimal supervision
  • Reliable attendance is an essential requirement of the position
  • Must be at least 18 years of age
  • Must have proof of eligibility to legally work in the United States

We offer our Customer Service Representatives:
  • Monthly bonus program
  • Steady hours, Paid Time Off, Paid Holidays

BENEFITS:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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