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Microsoft Customer Service Jobs (NOW HIRING)

Microsoft

Logistics Technician - CTJ - Top Secret

Cheyenne, WY · On-site

$18 - $22.75/hr

... Microsoft's dedicated online services supporting the U.S. Government. While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and ...

SHI

Customer Success Manager - Microsoft

Somerset, NJ · On-site

The Microsoft Customer Success Manager will analyze consumption reports, manage service delivery ... workflows, and maintain effective communication with customers and internal teams to ensure a ...

Microsoft

Senior Field IT Manager

New York, NY · On-site

$143K - $143K/yr

Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, Microsoft Customer and Partner Solutions and R&D Centers around ...

New

SHI

Customer Success Manager - Microsoft

Austin, TX · On-site

The Microsoft Customer Success Manager will analyze consumption reports, manage service delivery ... workflows, and maintain effective communication with customers and internal teams to ensure a ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

Candidates must be able to meet Microsoft, customer and/or government security screening ... Exposure to Azure services and hands-on scripting using PowerShell and/or Python through coursework ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Redmond, WA · On-site

$137K - $180K/yr

The role involves ensuring service reliability, operational excellence, and driving improvements ... Microsoft, customer and/or government security screening requirements are required for this role ...

Microsoft

Solutions Architect - CTJ - POLY

Redmond, WA · On-site

$70.50 - $93/hr

Overview Microsoft Federal delivers a single unified organization centered around our customer: All ... The organization supports the capabilities and requirements to service USG through direct sales ...

Microsoft

Senior Software Engineer- CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

Spanning Azure Machine Learning, Azure AI Services, Azure OpenAI, and Microsoft Foundry, we build ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

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How much do microsoft customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
What job categories do people searching Microsoft Customer Service jobs look for? The top searched job categories for Microsoft Customer Service jobs are:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Logistics Technician - CTJ - Top Secret

Logistics Technician - CTJ - Top Secret

Microsoft

Cheyenne, WY • On-site

$18 - $22.75/hr

Full-time

Posted 29 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

68th of 209 rated software companies

Job description

Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Logistics Technician on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government.
While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations team.
Responsibilities
Safety Practices
  • Complies with security and data management policies.
  • Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.

Tactical Shift Management
  • Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
  • Leverages process knowledge and best judgment to complete next task without direct supervision.

Inbound and Outbound Logistics
  • Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
  • Applies appropriate customs documentations and standards for outbound packages.
  • Ensures complete and detailed physical inventory tracking and staging.

Customer Service
  • Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
  • Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
  • Builds strong working relationships with customers. I

Inventory Management
  • Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
  • Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
  • Performs material movement, including shipping/receiving and inventory management per standard process.
  • Ensures detailed physical inventory tracking and staging.

Warranty Process Management
  • Engages supplier to initiate warranty claim when automation is not available and processes the orders.
  • Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
  • Follows all Service Level Agreements (SLAs) related to RMA warranty process.

Data Bearing Device (DBD) Destruction
  • Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
  • Ensures DBD serial number matches with database.
  • Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.

Procurement
  • Notifies management about ordering stock shortages. Escalates any issues to management.

Operational Excellence
  • Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

Other
  • Embody our culture and values

Qualifications
Required Qualifications:
  • High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
    • OR equivalent experience.

Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
Preferred Qualifications:
  • 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
    • OR equivalent experience.

Logistics Technician ATR-C - The typical base pay range for this role across the U.S. is USD $23.85 - $37.79 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.05 - $41.49 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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