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Microsoft

Customer Experience Engineer II

Microsoft is a leading technology company that aims to secure environments and maximize the value of its cloud services. The Security Customer Experience Engineer II will be responsible for ...

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How much do microsoft customer service jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for microsoft customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Microsoft Customer Service Representative, and why are they important?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.
More about Microsoft Customer Service jobs
What cities are hiring for Microsoft Customer Service jobs? Cities with the most Microsoft Customer Service job openings:
What states have the most Microsoft Customer Service jobs? States with the most job openings for Microsoft Customer Service jobs include:
What job categories do people searching Microsoft Customer Service jobs look for? The top searched job categories for Microsoft Customer Service jobs are:
Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

ASC Engineered Solutions

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

  • Responsible for communicating with customers via phone, email, fax, etc.
  • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
  • Processes customer orders, changes, and returns
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations
  • Works closely with the Operations Supervisor as directed
  • Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
  • Provides timely feedback regarding service failures or customer concerns
  • Works closely with Sales Representatives on quotes, status of orders etc.
  • Promotes a safe workplace
  • Performs other duties as directed

Skills, Knowledge & Expertise

  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses strong commitment to team environment while working well with others
  • Works systematically and logically to resolve problems
  • Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
  • 2+ years of Customer Service experience in the manufacturing or construction industry
  • Microsoft D365 Experience Preferred

Job Benefits

  • Medical, Dental, and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays - including your birthday!

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide. Apply Now

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