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Microsoft Customer Service Jobs in Washington (NOW HIRING)

Phase2 Technology

Microsoft Dynamics Developer

Bethesda, MD · On-site

$86.80 - $198/hr

R0243848 Microsoft Dynamics Developer The Opportunity As a Dynamics 365 Contact Center Developer ... You'll build and optimize core customer service workflows, Dataverse components, routing logic, and ...

Microsoft

Sr. Software Engineer - CTJ - Poly

Reston, VA · On-site

$127K - $168K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Technical Program Manager - CTJ - Poly

Reston, VA · On-site

$134K - $173K/yr

... Microsoft's US Sovereign clouds and our US Government customers. The ideal candidate should be self-directed, tenacious, have a strong service and business operations mindset, and focus on delivering ...

Microsoft

Software Engineer II - CTJ - Top Secret

Reston, VA · On-site

$101K - $138K/yr

... Service level agreements (SLA), and meet the expectations of internal and external customers and users. Microsoft's mission is to empower every person and every organization on the planet to achieve ...

Microsoft

Software Engineer II -CTJ - Poly

Reston, VA · On-site

$100K - $199K/yr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Cloud service experience (e.g. Azure, AWS, GCP, etc.) * Experience with Active Directory Software ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Spanning Azure Machine Learning, Azure AI Services, Azure OpenAI, and Microsoft Foundry, we build ... Incorporate customer and partner feedback into engineering decisions, following the Foundry Product ...

Microsoft

Software Engineer - CTJ - Poly

Reston, VA · On-site

$111K - $183K/yr

... Authentication services stack at the heart of the Azure ecosystem. Microsoft's mission is to ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$133K - $219K/yr

The Microsoft Defender team is responsible for delivering a constantly evolving set of services and ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Sr. Software Engineer -CTJ- Poly

Reston, VA · On-site

$160K - $261K/yr

... service (SaaS) data and AI platform is the bedrock of Microsoft Power Platform and Microsoft Dynamics 365. Our products are utilized by Fortune 500 companies for their customer relationship ...

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Microsoft Customer Service information

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$11

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How much do microsoft customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for microsoft customer service in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Washington?

For Microsoft Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Washington look for?

The top searched job categories for Microsoft Customer Service jobs in Washington are:

What cities in Washington are hiring for Microsoft Customer Service jobs?

Cities in Washington with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Microsoft Dynamics Developer

Booz Allen Hamilton, Inc.

Silver Spring, MD • On-site

$86K - $198K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0243848
Location:
Bethesda,MD,US
Share job via:
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Additional Locations:
  • Silver Spring, Maryland, USA

Microsoft Dynamics Developer
The Opportunity:
As a Dynamics 365 Contact Center Developer, you will design, configure, and extend Microsoft Customer Service and Omnichannel capabilities, while integrating modern AI and Copilot features that enhance routing, case handling, agent assist, and customer experience. You'll build and optimize core customer service workflows, Dataverse components, routing logic, and agent workspace experiences that support multi-tier contact center operations across the enterprise.
You'll also help shape the contact center of the future by incorporating genera AI into day-to-day service delivery. This includes building AI-assisted experiences, controlled topics, intent models, knowledge grounding, conversation summarization, and automation patterns that improve agent efficiency and reduce operational burden.
You'll work with analysts, contact center SMEs, architects, and data teams to translate operational requirements into scalable CRM configuration, AI-enabled workflows, and compliant implementation patterns. Your combined CRM and AI expertise will accelerate modernization and elevate the service experience across Centers.
Join us. The world can't wait.
You Have:
  • 5+ years of experience configuring Dynamics 365 Customer Service or Omnichannel, including forms, views, business rules, SLAs, queues, routing, and case processes
  • 5+ years of experience designing or enhancing applications using Power Platform, including Dataverse, model-driven apps, Power Pages, and canvas apps
  • Experience configuring or extending Dataverse tables, relationships, security roles, automation, or workflows
  • Experience implementing routing rules, workstreams, session templates, agent-workspace components, or interaction handling workflows
  • Experience working with business stakeholders to document requirements, map customer service workflows, and design optimized processes
  • Experience with Power Automate or tools to support automation, integrations, or process orchestration
  • Ability to work within Agile delivery teams to design, configure, test, and validate CRM and AI-enabled capabilities
  • Bachelor's degree

Nice If You Have:
  • Experience with Copilot Studio, conversational AI, intent classification, agent assist prompts, adaptive cards, or generative orchestration
  • Experience building AI-enabled workflows such as interaction summaries, recommended actions, knowledge grounding, or automated routing suggestions
  • Experience designing customer-experience journeys or optimizing contact center workflows using AI insights or automation
  • Experience with additional coding languages or integration patterns such as JavaScript or APIs

Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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