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Microsoft Customer Service Jobs in Florida (NOW HIRING)

Innovair Solutions

Customer service

Miami, FL · On-site

$15.25 - $20.75/hr

As a Customer Service Technician, you will be responsible for supporting sales teams and customers ... Enter and update sales orders using Excel and Microsoft D365 ERP (training provided) * Answer calls ...

NESCO Inc

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative / Data Entry Specialist Location: Lake Mary, FL Pay: (Based on ... Comfortable using computers, Microsoft Office, and various software systems. * Ability to multitask ...

Spectraforce Technologies

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Position Title: Customer Service Work Location: Lake Mary FL Assignment Duration: 04+ Months ... Strong computer proficiency, including Microsoft Office and the ability to navigate multiple ...

LHH US

Customer Service

Jacksonville, FL · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide exceptional customer service by responding to customer inquiries in a professional and ... Proficiency with Microsoft Office Suite and basic computer applications. * Excellent problem ...

TalentBridge

Customer Service Representative

Odessa, FL · On-site

$17/hr

Maintain accurate records using Microsoft Office applications. * Collaborate with internal teams to ensure excellent customer service. Required Qualifications * Experience using Microsoft Office ...

5th HQ

Customer Service Representatives

Pompano Beach, FL · On-site

$15.50 - $21/hr

Use Microsoft Office and Outlook to manage communications and documentation. * Assist with ... Must have previous customer service or administrative experience * Must pass an assessment test ...

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How much do microsoft customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for microsoft customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Florida?

For Microsoft Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Florida look for?

The top searched job categories for Microsoft Customer Service jobs in Florida are:

What cities in Florida are hiring for Microsoft Customer Service jobs?

Cities in Florida with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Specialist

Service Corporation International

Plantation, FL • On-site

$17 - $22.25/hr

Full-time

Re-posted 25 days ago

Service Corporation International rating

6.8

Company rating: 6.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

As a Customer Service Specialist, you will be a key member of our Customer Service Team, responsible for the following activities:


o Provide timely and courteous customer interactions in an automatic call distribution (queue) environment.
o Offer billing and customer service support to both internal and external customers, addressing status updates on change requests, refunds, cancellations, payment applications, and more.
o Update customer information in the contract system as needed per customer requests and company guidelines.
o Process cancellation requests and manage urn returns with the manufacturer.
o Track the delivery of merchandise returns.

Qualifications:
The ideal candidate will possess the following characteristics and qualifications:
Detail-Oriented: Must demonstrate strong attention to detail and high accuracy in all tasks.
Positive, Service-Oriented Attitude: Ability to contribute to a team environment with a focus on providing excellent customer service.
Multitasking Abilities: Ability to juggle multiple tasks efficiently and effectively.
Strong Organizational Skills: Must be able to prioritize tasks and stay organized, even when handling multiple responsibilities.
Proficiency in Microsoft Suite: High proficiency in Microsoft Excel is required, with working knowledge of other Microsoft Office programs.
Experience: Prior experience in customer service, billing, and data entry is necessary.
These qualifications are essential for success in this position, as you will be expected to manage various tasks simultaneously. You should have excellent communication and customer service skills, a strong understanding of company products, services, and policies, and the ability to apply them effectively when completing administrative duties. Listening, understanding, and clear communication with both customers and employees are vital components of this role.

Postal Code: 33317Category (Portal Searching): Finance and AccountingJob Location: US-FL - Plantation

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