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Microsoft Customer Service Jobs in Florida (NOW HIRING)

Innovair Solutions

Customer service

Miami, FL · On-site

$15.25 - $20.75/hr

As a Customer Service Technician, you will be responsible for supporting sales teams and customers ... Enter and update sales orders using Excel and Microsoft D365 ERP (training provided) * Answer calls ...

NESCO Inc

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Customer Service Representative / Data Entry Specialist Location: Lake Mary, FL Pay: (Based on ... Comfortable using computers, Microsoft Office, and various software systems. * Ability to multitask ...

Spectraforce Technologies

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Position Title: Customer Service Work Location: Lake Mary FL Assignment Duration: 04+ Months ... Strong computer proficiency, including Microsoft Office and the ability to navigate multiple ...

LHH US

Customer Service

Jacksonville, FL

$18 - $21/hr

Provide exceptional customer service by responding to customer inquiries in a professional and ... Proficiency with Microsoft Office Suite and basic computer applications. * Excellent problem ...

TalentBridge

Customer Service Representative

Odessa, FL · On-site

$17/hr

Maintain accurate records using Microsoft Office applications. * Collaborate with internal teams to ensure excellent customer service. Required Qualifications * Experience using Microsoft Office ...

5TH HQ

Customer Service Representatives

Pompano Beach, FL · On-site

$15.50 - $21/hr

Use Microsoft Office and Outlook to manage communications and documentation. * Assist with ... Must have previous customer service or administrative experience * Must pass an assessment test ...

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How much do microsoft customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for microsoft customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a Microsoft Customer Service representative do?

A Microsoft Customer Service representative assists customers with inquiries, troubleshooting, and resolving issues related to Microsoft products and services. They handle questions about software installations, account management, billing, subscriptions, and technical problems. These professionals communicate via phone, chat, or email, aiming to provide a positive customer experience and ensure satisfaction with Microsoft products. They may also guide customers through self-service options and escalate complex issues to specialized support teams as needed.

What skills and qualifications are needed to thrive as a Microsoft Customer Service representative?

To thrive as a Microsoft Customer Service Representative, you need strong problem-solving skills, a solid understanding of Microsoft products, and experience in customer support, often supported by a relevant degree or technical certification. Familiarity with CRM systems, Microsoft Office Suite, and ticketing platforms is typically required. Exceptional communication, patience, and active listening are crucial soft skills for building rapport and resolving customer issues efficiently. These abilities ensure high-quality support experiences that help maintain customer satisfaction and loyalty for Microsoft's products and services.

How does a Microsoft Customer Service representative typically collaborate with other departments to resolve customer issues?

Microsoft Customer Service representatives often work closely with technical support teams, product specialists, and account managers to ensure that customer issues are thoroughly addressed. When a customer's inquiry requires expertise beyond general troubleshooting, representatives coordinate with these teams to gather accurate information and provide timely solutions. This collaborative approach not only helps resolve complex problems efficiently but also enhances the overall customer experience. Regular team meetings and shared knowledge bases are commonly used to facilitate smooth communication and problem-solving.

What is the difference between Microsoft Customer Service vs Microsoft Technical Support?

AspectMicrosoft Customer ServiceMicrosoft Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications (e.g., CompTIA, Microsoft certifications)
Work EnvironmentCall centers, online chat, email supportRemote or on-site technical troubleshooting, diagnostics
Employer & Industry UsageCustomer service teams within Microsoft, retail, and online supportTechnical support teams for Microsoft products and services
Common Search & Comparison IntentUnderstanding customer service roles at MicrosoftDistinguishing technical support from general customer service

Microsoft Customer Service focuses on assisting users with account issues, billing, and general inquiries, requiring strong communication skills. Microsoft Technical Support involves troubleshooting technical problems, requiring technical knowledge and certifications. Both roles are essential in Microsoft’s support ecosystem but differ mainly in technical complexity and skill requirements.

Do Microsoft customer service jobs require experience?

Microsoft customer service jobs typically do not require extensive prior experience, as they often provide training for new hires. However, having customer service skills, communication abilities, and familiarity with Microsoft products can be beneficial for applicants.

Does Microsoft have customer service people?

Yes, Microsoft employs customer service representatives who assist users with technical support, product inquiries, and troubleshooting. These roles often require strong communication skills and knowledge of Microsoft products and services. Customer service staff may work in call centers, online chat, or email support environments.

Does Microsoft have work from home jobs?

Microsoft Customer Service roles often offer remote work options, especially for positions involving support and communication tools. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

What are popular job titles related to Microsoft Customer Service jobs in Florida?

For Microsoft Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Service jobs in Florida look for?

The top searched job categories for Microsoft Customer Service jobs in Florida are:

What cities in Florida are hiring for Microsoft Customer Service jobs?

Cities in Florida with the most Microsoft Customer Service job openings:

Microsoft Customer Service jobs near you
Infographic showing various Microsoft Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Representative

Williams-Sonoma Inc. Customer Care Centers

Tampa, FL • On-site

$15/hr

Other

Re-posted 11 days ago

Job description

Williams-Sonoma Inc. 

Customer Service Representatives
Seasonal Full Time availability 
Remote roles available in: Tampa, FL
Now accepting applications until August 30, 2026

 

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?
 

If you’re someone who:

  • Brings positive energy.

  • Solves problems with confidence.

  • Loves great products and even better discounts.
    …then you’ll feel right at home here!

Your Day to Day (Essential Functions):
Customer-Focused Support:

  • Serve as the first point of contact for customer inquiries via phone.

  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.

  • Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership:

  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.

  • Approve adjustments, returns, or other resolutions within established guidelines.

  • Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity:

  • Uphold company values by providing honest, ethical, and transparent support.

  • Maintain confidentiality of customer data and company policies.

  • Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth:

  • Work closely with team members and leadership to improve service processes.

  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.

  • Provide feedback to improve company policies and customer experience strategies.


What We Offer:

  • $15.00/hr. 

  • Recognition based incentives and bonuses for top performers.

  • Training, coaching and early conversion opportunities to build your career within our holiday season.

  • Employee discounts and perks (up to 40% off most products and brands). 


What We’re Looking For:

  • 1+ years of customer service experience (retail, call center, or hospitality preferred).

  • Strong communication skills - Ability to de-escalate and resolve issues professionally.

  • Problem-solving mindset - You think fast and adapt quickly.

  • Integrity and reliability - You do the right thing, even when no one is watching.

  • Comfortable working in a fast-paced environment with performance goals.

  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently.


Work-From-Home Technology Requirements:

  • You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup:

  • Desktop, all-in-one computer or traditional laptop.

  • Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.

  • Minimum 6 GB of RAM; 8 GB or more recommended.

  • Minimum screen resolution of 1920 × 1080.

  • Google Chrome.

  • Current antivirus protection.

  • Enough available storage to install required systems.

  • Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.

  • Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
     

Required Equipment:

  • External mouse.

  • Keyboard.

  • Webcam.

  • Wired USB headset.

  • Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.

  • Your computer and internet connection must pass our pre-employment System Checker.
     

We do not recommend using built-in laptop track pads.

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
 

Ready to Get Started?

Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.
 

Apply today and complete your application by August 30, 2026. Your next opportunity could start right from home!

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.

Apply