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Overnight Customer Service Representative Jobs in Florida

Circle K

Overnight Customer Service Rep

Mims, FL · On-site

$13.75 - $18.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Overnight Customer Service Rep

Davenport, FL · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Overnight Customer Service Rep

Mims, FL · On-site

$13.75 - $18.75/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

TEKsystems

Hybrid Overnight CSR Hiring!

Pensacola, FL

$19.75/hr

Member Service Representative * Start Date: September * Location: Onsite in Pensacola, FL (will ... High School Diploma or GED required. * 1-2 years of recent customer service experience working ...

TEKsystems

Hybrid Overnight CSR Hiring!

Pensacola, FL

$19.75/hr

Member Service Representative * Start Date: September * Location: Onsite in Pensacola, FL (will ... High School Diploma or GED required. * 1-2 years of recent customer service experience working ...

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Overnight Customer Service Representative information

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How much do overnight customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What are the most commonly searched types of Customer Service Representative jobs in Florida?

The most popular types of Customer Service Representative jobs in Florida are:

What are popular job titles related to Overnight Customer Service Representative jobs in Florida?

For Overnight Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service Representative jobs in Florida look for?

The top searched job categories for Overnight Customer Service Representative jobs in Florida are:

What cities in Florida are hiring for Overnight Customer Service Representative jobs?

Cities in Florida with the most Overnight Customer Service Representative job openings:

Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

429 - Overnight Customer Service Representative

S&S Fuels, LLC

Jacksonville, FL • On-site

$13.50 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Title: Overnight Customer Service Representative
Department: Operations
Hiring Range: $13.50-$15.50/hr. depending on store location, merit, and employee experience
FLSA: Non-exempt (eligible for overtime)
DOL Status: Full-time and part-time available
Reports to: Store Manager
Position Summary:
The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!
Job Requirements, Functions, and Responsibilities:
  • Provide exemplary, courteous customer service and handle complaints quickly and tactfully
  • Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
  • Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
  • Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
  • Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
  • Maintain proper inventory levels and shift closeouts
  • Perform duties with minimal supervision, may be required to work irregular work hours
  • Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
  • Comply with all company policies and procedures, including relevant governmental regulations
  • Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:
  • Ability to stand and/or walk for an entire shift
  • Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
  • Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
  • Ability to push and pull with arms up to a force of 20 lbs.
  • Ability to bend at waist with some twisting up to 1 hour of shift
  • Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:
  • Employee performs approximately 95% of duties indoors
  • Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
  • Work in small spaces at times; work independently
  • Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:
  • CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
  • Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
  • Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

Qualifications:
  • High School diploma or GED (preferred)
  • Experience working retail sales and customer service (preferred)
  • Ability to work with tools/equipment and perform duties as described above
  • Ability to work as scheduled and arrive on time
  • Ability to communicate (orally and in writing) in English and engage in conversation
  • Ability to work both independently and part of a team as necessary

Benefits:
  • Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
  • 401k with up to 3% company match
  • Paid vacation and sick time
  • Flexible scheduling
  • Full-time and part-time positions
  • Career growth (opportunity to become Lead Cashier or Assistant Manager)

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.
K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.
K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.

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