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Discover Fraud Customer Service Jobs (NOW HIRING)

Rylem Staffing

Fraud Specialist

Overland Park, KS · On-site

$16 - $21.25/hr

What We're Looking For: * 1+ year of experience in fraud, customer service, or a call center environment * Experience investigating or identifying fraudulent activity * Strong customer authentication ...

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Identify the root cause of delinquency through active listening and financial discovery. * Educate ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Identify the root cause of delinquency through active listening and financial discovery. * Educate ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Will have to take an assessment for Call Center Listening * Customer service experience, demonstrated commitment to ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

FICO

Domain Pre-Sales - Fraud

$117K - $184K/yr

Partner with clients on discovery and scoping sessions to uncover business challenges and growth ... Apply your knowledge of the risk management lifecycle, including originations, customer management ...

FICO

Domain Pre-Sales - Fraud

$117K - $184K/yr

Partner with clients on discovery and scoping sessions to uncover business challenges and growth ... Apply your knowledge of the risk management lifecycle, including originations, customer management ...

Whatnot

Fraud Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Discover and identify fraud trends and present opportunities for stronger results and mitigation ... A customer service mentality with passion to reach the best possible outcome. Here's what we're ...

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How much do discover fraud customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for discover fraud customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Discover Fraud Customer Service representative do?

A Discover Fraud Customer Service representative assists customers who suspect fraudulent activity on their Discover accounts. They investigate suspicious transactions, help customers secure their accounts, and guide them through the process of disputing unauthorized charges. Additionally, they provide education on fraud prevention and ensure prompt resolution of customer concerns to maintain account security and trust.

What challenges do Discover Fraud Customer Service representatives typically face, and how can they overcome them?

Discover Fraud Customer Service representatives often encounter situations where they need to calm and assist customers who are stressed or upset due to suspected fraud on their accounts. Navigating complex account investigations while maintaining empathy and clarity is crucial. Representatives can overcome these challenges by developing strong communication skills, practicing patience, and staying up-to-date with fraud detection protocols. Support from team leads and ongoing training also help employees handle difficult interactions and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Discover Fraud Customer Service representative, and why are they important?

To excel as a Discover Fraud Customer Service representative, you need strong problem-solving abilities, attention to detail, and a high school diploma or equivalent. Familiarity with fraud detection tools, customer relationship management (CRM) systems, and secure payment processing platforms is typically required. Exceptional communication skills, empathy, and the ability to remain calm under pressure help you build trust with customers and de-escalate stressful situations. These competencies are vital for accurately identifying fraudulent activity, protecting customer accounts, and delivering a positive experience during sensitive interactions.

What is the difference between Discover Fraud Customer Service vs Discover Fraud Analyst?

AspectDiscover Fraud Customer ServiceDiscover Fraud Analyst
CredentialsBasic customer service training, sometimes fraud awareness certificationsRelevant certifications like Certified Fraud Examiner (CFE) or related degrees
Work EnvironmentCall centers, customer support teams, direct interaction with customersAnalytical teams, risk management departments, data analysis settings
Employer & IndustryFinancial services, banking, credit card companiesFinancial institutions, credit card companies, fraud prevention units
Search & Comparison IntentUnderstanding customer support roles in fraud preventionUnderstanding analytical roles in fraud detection and prevention

Discover Fraud Customer Service focuses on assisting customers with fraud-related issues through direct communication, while Discover Fraud Analyst involves analyzing data to identify and prevent fraudulent activities. Both roles are essential in fraud prevention but differ in responsibilities, skills, and work environment.

Does Discover Fraud Customer Service allow remote work?

Discover Fraud Customer Service roles typically offer remote work options, especially for customer support positions, depending on company policies and job requirements. Candidates may need to have a reliable internet connection, a quiet workspace, and relevant communication skills. Remote work availability can vary by location and role specifics.

Does Discover have a fraud department?

Discover's fraud department is responsible for detecting and preventing unauthorized transactions and suspicious activity on customer accounts. Customer service representatives working in fraud prevention use tools like fraud monitoring systems and may collaborate with specialized fraud teams to address security concerns.
More about Discover Fraud Customer Service jobs

What cities are hiring for Discover Fraud Customer Service jobs?

Cities with the most Discover Fraud Customer Service job openings:

What states have the most Discover Fraud Customer Service jobs?

States with the most job openings for Discover Fraud Customer Service jobs include:

What job categories do people searching Discover Fraud Customer Service jobs look for?

The top searched job categories for Discover Fraud Customer Service jobs are:

Discover Fraud Customer Service jobs near you
Infographic showing various Discover Fraud Customer Service job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 84% In-person, 10% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fraud Specialist

Rylem Staffing

Overland Park, KS • On-site

$16 - $21.25/hr

Other

Posted 4 days ago

Job description

We're looking for a Fraud Operations Specialist I to investigate and prevent fraudulent activity, authenticate customers, analyze fraud trends, and respond to fraud-related escalations.


What We're Looking For:

  • 1+ year of experience in fraud, customer service, or a call center environment
  • Experience investigating or identifying fraudulent activity
  • Strong customer authentication and verification skills
  • Ability to analyze information from multiple systems and make sound decisions
  • Comfortable navigating multiple screens and applications while assisting customers by phone
  • Excellent English communication skills
  • High school diploma or equivalent

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