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How much do discover fraud customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for discover fraud customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Discover do remote work?

Discover Fraud Customer Service roles can be remote, depending on the position and company policies. Many customer service jobs at Discover offer remote or hybrid options, and candidates may need to have a suitable home office setup and reliable internet connection. Availability of remote work varies by role and location.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of suspected fraud by analyzing customer accounts, verifying transactions, and working with other departments to prevent financial losses. They use specialized tools and follow company protocols to identify fraudulent activity and assist customers in securing their accounts. Strong communication skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a Discover Fraud Customer Service representative, and why are they important?

To excel as a Discover Fraud Customer Service representative, you need strong problem-solving abilities, attention to detail, and a high school diploma or equivalent. Familiarity with fraud detection tools, customer relationship management (CRM) systems, and secure payment processing platforms is typically required. Exceptional communication skills, empathy, and the ability to remain calm under pressure help you build trust with customers and de-escalate stressful situations. These competencies are vital for accurately identifying fraudulent activity, protecting customer accounts, and delivering a positive experience during sensitive interactions.

What is the difference between Discover Fraud Customer Service vs Discover Fraud Analyst?

AspectDiscover Fraud Customer ServiceDiscover Fraud Analyst
CredentialsBasic customer service training, sometimes fraud awareness certificationsRelevant certifications like Certified Fraud Examiner (CFE) or related degrees
Work EnvironmentCall centers, customer support teams, direct interaction with customersAnalytical teams, risk management departments, data analysis settings
Employer & IndustryFinancial services, banking, credit card companiesFinancial institutions, credit card companies, fraud prevention units
Search & Comparison IntentUnderstanding customer support roles in fraud preventionUnderstanding analytical roles in fraud detection and prevention

Discover Fraud Customer Service focuses on assisting customers with fraud-related issues through direct communication, while Discover Fraud Analyst involves analyzing data to identify and prevent fraudulent activities. Both roles are essential in fraud prevention but differ in responsibilities, skills, and work environment.

What does a Discover Fraud Customer Service representative do?

A Discover Fraud Customer Service representative assists customers who suspect fraudulent activity on their Discover accounts. They investigate suspicious transactions, help customers secure their accounts, and guide them through the process of disputing unauthorized charges. Additionally, they provide education on fraud prevention and ensure prompt resolution of customer concerns to maintain account security and trust.

How much do Discover fraud specialists make?

Discover fraud specialists typically earn between $40,000 and $60,000 annually, depending on experience and location. The role often requires skills in fraud detection tools and customer service, with some positions offering additional benefits or bonuses.

What are some challenges Discover Fraud Customer Service representatives typically face, and how can they overcome them?

Discover Fraud Customer Service representatives often encounter situations where they need to calm and assist customers who are stressed or upset due to suspected fraud on their accounts. Navigating complex account investigations while maintaining empathy and clarity is crucial. Representatives can overcome these challenges by developing strong communication skills, practicing patience, and staying up-to-date with fraud detection protocols. Support from team leads and ongoing training also help employees handle difficult interactions and resolve issues efficiently.

Does Discover have a fraud department?

Discover's fraud department is responsible for detecting and preventing unauthorized transactions and suspicious activity on customer accounts. Customer service representatives working in fraud prevention use tools like fraud monitoring systems and may collaborate with law enforcement when necessary.
More about Discover Fraud Customer Service jobs
What cities are hiring for Discover Fraud Customer Service jobs? Cities with the most Discover Fraud Customer Service job openings:
What states have the most Discover Fraud Customer Service jobs? States with the most job openings for Discover Fraud Customer Service jobs include:
What job categories do people searching Discover Fraud Customer Service jobs look for? The top searched job categories for Discover Fraud Customer Service jobs are:
Discover Fraud Customer Service jobs near you
Infographic showing various Discover Fraud Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Fraud Customer Support Sr Specialist

Fraud Customer Support Sr Specialist

Citizens Bank

Riverside, RI • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


If you're a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.
Our best colleagues have a customer-first mentality, and are a combination of friendly and tech-savvy, answering fraud inquiries by phone. As part of our dedicated team, you'll create positive interactions with our customers every day, whether that's delivering a memorable service experience, or helping to problem-solve an issue - they'll want to tell friends or family about the service they received as a customer.
Primary responsibilities include
  • Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems, and concerns. Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.
  • Use active listening skills during customer interactions to apply analytical reasoning to examine in real time the customer's data.
  • Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action's relating to moving forward with the customer's fraud inquiries.
  • Document within multiple systems with written clarity the proposed solutions or next steps through effective verbal communication skills to gain the customer's consent on a resolution.
  • Provide accurate complete claims processing, and records management using established procedures in moving/placing documents appropriately through software (e.g., claims management system) or manual methods, to maintain claim records.
  • Experience leadership that's invested in allowing you to achieve performance goals and committed to your career development and growth.

Qualifications, Education, Certifications and/or Other Professional Credentials
  • Required Qualifications
    • High school degree or equivalent, required
    • General PC troubleshooting and navigation skills and proficiency in Microsoft Office.
    • Display effective telephone etiquette while actively listening and displaying empathy and understanding.
    • Effective written and verbal communication skills
  • Preferred Qualifications
    • Associate degree, preferred
    • 2+ years' experience, in the following areas: Fraud Analysis, Financial services industry, Customer service, and Contact center experience a plus
    • Team player with the ability to work independently with organizational skills.
    • Ability to multi-task in a fast-paced customer centered environment.
    • Solid knowledge of department computer applications and systems.
    • Demonstrated stable job history preferred.
    • Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Fraud Customer Support Sr Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: 6:30am - 3:00 pm Friday & Saturday off position requires working 2 days in office in Pittsburgh PA or Riverside RI (3 days from home).

Pay Transparency
The salary range for this position is $22 - $25 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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