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Ebay Customer Service Jobs (NOW HIRING)

eBay

Customer Operations Specialist - Phone

Draper, UT · On-site

$36K - $71K/yr

... eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists - Phone Teammates to be the voice of the ...

eBay, Inc.

eBay Business Development Manager

Draper, UT · On-site

$92K - $160K/yr

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and ... customer services) with a clear point of view on what is required for our partners to succeed in ...

FreeUp

Remote eBay Expert

Saint Petersburg, FL · On-site +1

$132K/yr

Manage customer service for eBay orders * High-level eBay consulting How to Apply to Be a FreeUp Freelancer * Write a short cover letter about why you're a great eBay freelancer * We'll reach out for ...

Free Up

Remote eBay Expert

$143K/yr

Manage customer service for eBay orders * High-level eBay consulting How to Apply to Be a FreeUp Freelancer * Write a short cover letter about why you're a great eBay freelancer * We'll reach out for ...

FreeUp

Remote eBay Expert

Saint Petersburg, FL · On-site +1

$132K/yr

Manage customer service for eBay orders * High-level eBay consulting How to Apply to Be a FreeUp Freelancer * Write a short cover letter about why you're a great eBay freelancer * We'll reach out for ...

Toys For Trucks

eBay Listings Specialist

Appleton, WI · On-site

$18 - $20/hr

... customer service, apply today! Join us in fueling our customers' passion for the auto enthusiast ... Manage eBay listing content for our top performing brands and additional assigned brands * Look for ...

New

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist customers with product information, orders, and general inquiries. · Process and print customer orders ...

eBay, Inc.

Cobrand Card Program Manager

Austin, TX · On-site

$92K - $160K/yr

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and ... Coordinate efforts across Marketing, CRM, Analytics, Product, Customer Service, Finance, and Risk ...

eBay, Inc.

Product Marketing- Shipping

Austin, TX · On-site

$92K - $160K/yr

... for eBay's sellers and buyers. This role will partner cross-functionally with product, design, research, analytics, marketing, communications, customer service, and sales / market teams. To be ...

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Ebay Customer Service information

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How much do ebay customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ebay customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an eBay Customer Service?

An eBay Customer Service job involves assisting buyers and sellers with their inquiries, resolving issues related to transactions, and ensuring a smooth marketplace experience. Responsibilities may include answering questions about listings, handling disputes, processing refunds or returns, and providing technical support. Strong communication, problem-solving skills, and familiarity with eBay's policies are essential for this role.

What are the primary responsibilities of an eBay Customer Service?

As an eBay Customer Service representative, your main responsibilities include assisting buyers and sellers with account issues, order inquiries, returns, and dispute resolution. You are expected to communicate through various channels such as email, chat, or phone, and document interactions accurately in the appropriate systems. You may also educate users on eBay policies and troubleshoot technical issues related to the platform. Working in this role often involves collaborating with other customer support team members and sometimes with specialized departments to resolve complex cases efficiently.

What are the key skills and qualifications needed to thrive in the eBay Customer Service position, and why are they important?

To thrive as an eBay Customer Service representative, you need strong communication skills, problem-solving abilities, and experience with online marketplaces or customer service roles, often supported by a high school diploma or equivalent. Familiarity with eBay's platform, CRM systems, and ticketing tools like Zendesk or Salesforce is highly beneficial. Patience, adaptability, and a customer-oriented attitude allow individuals to excel in resolving buyer and seller concerns. These skills ensure customer satisfaction, swift issue resolution, and contribute to positive feedback and platform trust.

Does eBay have a customer service team?

eBay has a dedicated customer service team that assists buyers and sellers with issues related to transactions, account management, and disputes. Customer service representatives typically provide support through the eBay Help Center, live chat, or phone, and familiarity with eBay policies and tools is important for eBay customer service roles.

Does eBay have work from home jobs?

eBay Customer Service roles often offer remote work options, especially for positions involving online support and communication tools. These jobs typically require good communication skills, computer proficiency, and sometimes specific software knowledge, with flexible or scheduled hours depending on the role. Candidates should review current job postings for remote opportunities and specific requirements.
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Ebay Customer Service jobs near you
Infographic showing various Ebay Customer Service job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manager, Product Marketing - eBay Live

eBay, Inc.

San Jose, CA • On-site

$178K - $238K/yr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

eBay rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

13th of 734 rated retailers

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
About the role:
  • eBay is seeking a dedicated and dynamic product marketer leader to drive inbound product marketing and outbound go to market strategy for eBay Live. This is a unique opportunity to become an integral part of the eBay marketing team, leading a team of PMMs focused on the eBay Live product and commercial teams. This role will partner cross-functionally with product, design, research, marketing, communications, customer service and sales / market teams.
  • To be successful, you are an experienced Product Marketer with people management experience, expertise in developing value propositions, positioning and driving adoption of new and existing tools and resources. You are also experienced in co-creating go-to-market and marketing plans with cross-functional partners. Context in e-commerce and small business is a benefit

What you will accomplish:
  • Grow and develop a team of product marketing professionals to achieve business goals with impact
  • You are responsible for the product value proposition narrative and go-to-market strategy for Buyer Experiences and ensuring business success of our customers on eBay's ecommerce platform.
  • Influence product roadmaps by synthesizing market, customer and competitive insights, build audience segmentation and opportunity sizing.
  • Create customer feedback loops during the product and marketing development process to refine the product narrative and value proposition articulation.
  • Develop product value propositions, narratives, customer messaging, naming and external facing proof points.
  • Manage the go-to-market strategy and planning for product launches and then lead through channel experts to ensure execution and impact measurement. Track customer engagement, product adoption, and business success. Partner with channel experts across in-product content, marketing, PR communications, customer service, in-market teams, and sales channels to generate demand.
  • Identify internal product market fit tracking metrics; synthesize customer feedback to provide signal amidst the noise across the product life cycle: development, launch, and optimization / expansion. Build up the value proposition using the voice of the customer to optimize product marketing messaging and to advise on product recommendations.
  • Establish important benchmarks for success, and follow progress against goals for the product launches and in-market growth adoption of existing products or services

What you will bring:
  • 8+ years of experience in product marketing, with at least 2 years of people management experience building high-performing teams
  • Strong track record of developing product and go to market strategies at e-commerce companies, with experience both buyer and seller experience preferred.
  • Proven ability to drive innovation, and execute projects with excellence
  • Success working collaboratively with cross-functional teams and excellent communication skills
  • Strong data analysis skills and experience with customer research techniques

Join eBay to drive product innovation for eBay Live and market leadership in a dynamic e-commerce environment
Additional Details
The base pay range for this position is expected in the range below:
$178,800 - $238,700
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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