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Flexible Ecommerce Customer Service Jobs (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN ยท On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT ยท On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA ยท On-site

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA ยท On-site

$120 - $170/hr

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

AIR Control Concepts

E Commerce Associate

West Chester, PA ยท On-site

$60K - $65K/yr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

Ballerina Farm

Director of E-Commerce

Springville, UT ยท On-site

$120 - $190/hr

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT ยท On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT ยท On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Wagner Spray Tech

Sr E-Commerce Manager

Plymouth, MN ยท On-site

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. Drive ...

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Flexible Ecommerce Customer Service information

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How much do flexible ecommerce customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for flexible ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a flexible ecommerce customer service role?

A Flexible Ecommerce Customer Service role involves assisting online customers with their inquiries, orders, returns, and other issues, often through various digital channels such as chat, email, or phone. The 'flexible' aspect typically refers to adaptable work hours or remote work options, allowing employees to better balance work with personal commitments. These roles require strong communication skills, problem-solving abilities, and familiarity with ecommerce platforms. The goal is to ensure a positive shopping experience and resolve customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a flexible ecommerce customer service representative?

To thrive as a Flexible Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of online retail systems, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Shopify, or Salesforce, as well as proficiency in live chat and email tools, is typically required. Patience, adaptability, and a customer-centric attitude are crucial soft skills that help create positive customer experiences in a fast-paced digital environment. These skills are essential for resolving issues efficiently, maintaining customer satisfaction, and supporting business reputation in the competitive ecommerce landscape.

How does a flexible ecommerce customer service role typically structure shifts, and what are the expectations for remote work?

Flexible ecommerce customer service positions often offer a variety of shift options, including evenings, weekends, and part-time hours, to accommodate busy online shopping periods. Many employers allow or even prefer remote work, expecting team members to maintain clear communication through tools like chat and ticketing systems. While the work is generally independent, collaboration with supervisors and other departments (such as order fulfillment or IT) is frequent, especially when resolving complex customer issues. Adaptability and self-motivation are key for success in this dynamic, often fast-paced environment.

What is the difference between Flexible Ecommerce Customer Service vs Ecommerce Customer Support Representative?

AspectFlexible Ecommerce Customer ServiceEcommerce Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or flexible hours, online platformsRemote or office-based, online platforms
Industry UsageOnline retail, ecommerce platformsOnline retail, ecommerce platforms
Job FocusHandling customer inquiries, order issues, returnsResponding to customer questions, troubleshooting

Both roles involve assisting customers in ecommerce settings, often requiring similar skills and credentials. Flexible Ecommerce Customer Service emphasizes adaptable hours and remote work, while Ecommerce Customer Support Representatives may work in more structured environments. Both positions are vital for maintaining customer satisfaction in online retail.

More about Flexible Ecommerce Customer Service jobs

What cities are hiring for Flexible Ecommerce Customer Service jobs?

Cities with the most Flexible Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Flexible Ecommerce Customer Service jobs?

States with the most job openings for Flexible Ecommerce Customer Service jobs include:

What job categories do people searching Flexible Ecommerce Customer Service jobs look for?

The top searched job categories for Flexible Ecommerce Customer Service jobs are:

Flexible Ecommerce Customer Service jobs near you
Infographic showing various Flexible Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Customer Service Specialist

FY International LLC

Salem, NH โ€ข On-site

$17 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities.

Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the companyโ€™s systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms.

Qualifications

  • Strong customer-facing skills, including Customer Support and Customer Service capabilities to manage inquiries, complaints, and resolutions effectively.
  • Experience focused on Customer Satisfaction and Customer Experience, with the ability to identify pain points and propose improvements.
  • Professional Phone Etiquette and clear written communication skills for interacting with customers across multiple channels.
  • Familiarity with e-commerce platforms (such as Amazon, Walmart, eBay) and basic order management or CRM systems.
  • Ability to work on-site in Salem, NH, with strong time management, organization, and attention to detail.
  • Comfort handling high volumes of customer interactions while maintaining accuracy and composure.
  • Bachelorโ€™s degree or higher required; post-secondary education or relevant certifications in customer service or business are a plus.
  • Prior experience in e-commerce, logistics, or consumer electronics retail is beneficial.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance



ๆ‹›่˜ๅฏไบ‹๏ผš็”ตๅ•†ๅฎขๆœไธ“ๅ‘˜

ๅทฅไฝœๅœฐ็‚น๏ผšSalem, NH๏ผˆๆณขๅฃซ้กฟๅŒ—้ƒŠ๏ผ‰

ๅ…ฌๅธๆ€ง่ดจ๏ผš็”ตๅ•†ๅ…ฌๅธ

ๅฒ—ไฝ่Œ่ดฃ

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3. ๅฎขๆœๆ•ฐๆฎๅˆ†ๆžไธŽๆŠฅๅ‘Š๏ผšๅฎšๆœŸๆฑ‡ๆ€ปๅˆ†ๆžๅฎขๆœๆ•ฐๆฎ๏ผˆๅฆ‚ๅ“ๅบ”ๆ—ถ้•ฟใ€ๆปกๆ„ๅบฆใ€้€€ๆข่ดงๅŽŸๅ› ใ€ๅธธ่งๅฎข่ฏ‰็ญ‰๏ผ‰๏ผŒ่พ“ๅ‡บๆ•ฐๆฎๅˆ†ๆžๆŠฅๅ‘Š๏ผŒ่ฏ†ๅˆซไฝ“้ชŒ็—›็‚นไธŽๆฝœๅœจไธšๅŠก้ฃŽ้™ฉ

4. ่ดฆๅทๅฎ‰ๅ…จไธŽๅˆ่ง„็ปดๆŠค๏ผš็›‘ๆŽงๅนณๅฐ่ดฆๅท็ปฉๆ•ˆๆŒ‡ๆ ‡ๅŠไนฐๅฎถๅ้ฆˆ๏ผŒๅŠๆ—ถ้ข„่ญฆๅนถ้…ๅˆๅค„็†ๅˆ่ง„ไธŽ้ฃŽๆŽง้—ฎ้ข˜๏ผŒไฟ้šœ่ดฆๅทๅฎ‰ๅ…จ

5. ๆต็จ‹ไผ˜ๅŒ–ไธŽ็ณป็ปŸๅบ”็”จ๏ผš็†Ÿ็ปƒ่ฟ็”จ็”ตๅ•†ๅนณๅฐๅŽๅฐๅŠ ERP ็ณป็ปŸ๏ผŒๅŸบไบŽๆ—ฅๅธธๆœๅŠกไธŽ้€€ๆข่ดงๆ•ฐๆฎๅ้ฆˆ๏ผŒๅๅŠฉไผ˜ๅŒ–ๅฎขๆœไธŽๅฑฅ็บฆๆต็จ‹

6. ่ทจ้ƒจ้—จๅไฝœ๏ผš้…ๅˆ่ฟ่ฅใ€ไป“ๅบ“ๅŠ่ฟœ็จ‹ๆ”ฏๆŒๅ›ข้˜Ÿ๏ผŒๆŽจๅŠจๅฎข่ฏ‰ๅฟซ้€Ÿ่งฃๅ†ณ๏ผŒๅŠฉๅŠ›ๅ›ข้˜Ÿๆ•ดไฝ“ๆœๅŠก KPI ็š„่พพๆˆ

ไปป่Œ่ฆๆฑ‚

  • ๆœฌ็ง‘ๅŠไปฅไธŠๅญฆๅŽ†๏ผŒ่‹ฑ่ฏญๅฏไฝœไธบๅทฅไฝœ่ฏญ่จ€๏ผˆๅ…ทๅค‡่‰ฏๅฅฝ็š„ไนฆ้ขไธŽๅฃ่ฏญๆฒŸ้€š่ƒฝๅŠ›๏ผ‰
  • ๆœ‰็”ตๅ•†ๅฎขๆœใ€ๅ”ฎๅŽใ€็‰ฉๆตๆˆ–ๅนณๅฐ่ฟ่ฅ็›ธๅ…ณ็ป้ชŒ่€…ไผ˜ๅ…ˆ
  • ๅ…ทๅค‡่พƒๅผบ็š„ๆ•ฐๆฎๆ•ๆ„Ÿๅบฆ๏ผŒ็†Ÿ็ปƒไฝฟ็”จๆ•ฐๆฎๅˆ†ๆžๅทฅๅ…ท่ฟ›่กŒๆ•ฐๆฎๆ•ด็†ไธŽๅˆ†ๆžไผ˜ๅ…ˆ
  • ็†Ÿๆ‚‰็”ตๅ•†่ฎขๅ•ใ€้€€ๆข่ดงๆต็จ‹ๅŠ ERP/ๅฎขๆœ็ณป็ปŸๆ“ไฝœ่€…ไผ˜ๅ…ˆ
  • ้€ป่พ‘ๆธ…ๆ™ฐ๏ผŒๅ…ทๅค‡่‰ฏๅฅฝ็š„ๆฒŸ้€šๅ่ฐƒ่ƒฝๅŠ›
  • ๆฌข่ฟŽไผ˜็ง€็š„ๅบ”ๅฑŠๆฏ•ไธš็”Ÿ๏ผŒๅ…ฌๅธๆไพ›ๅฎŒๅ–„็š„ไธ“ไธšๅŸน่ฎญไธŽๆ™‹ๅ‡้€š้“

็ฆๅˆฉๅพ…้‡

  • ๅ…ทๆœ‰็ซžไบ‰ๅŠ›็š„่–ช้…ฌๅพ…้‡ +็ปฉๆ•ˆๅฅ–ๅŠฑ
  • ๅฎŒๅ–„็š„็ฆๅˆฉไฟ้šœ๏ผšๅŒป็–—ไฟ้™ฉใ€็‰™็ง‘ไธŽ็œผ็ง‘ไฟ้™ฉใ€401(K) ้€€ไผ‘่ฎกๅˆ’
  • ๅฟซ้€Ÿๅ‘ๅฑ•็š„็”ตๅ•†ๅนณๅฐไธŽๅ›ฝ้™…ๅŒ–ๅทฅไฝœๆฐ›ๅ›ด
  • ๆ˜Ž็กฎ็š„ๅŸนๅ…ปๆœบๅˆถไธŽๆ™‹ๅ‡็ฉบ้—ด
  • ่ˆ’้€‚ไผ˜่ถŠ็š„ๅŠžๅ…ฌ็Žฏๅขƒ


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