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Flexible Ecommerce Customer Service Jobs (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

eCommerce Customer Service Representative The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with ...

New

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$15.25 - $20.75/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

New

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.50 - $20.50/hr

Position Summary BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.

Eccalon LLC

E-Commerce Manager

Detroit, MI

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our ... self-service options * Track and escalate recurring feedback to internal teams (product, ops ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$13.75 - $19/hr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

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Flexible Ecommerce Customer Service information

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How much do flexible ecommerce customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for flexible ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Flexible Ecommerce Customer Service vs Ecommerce Customer Support Representative?

AspectFlexible Ecommerce Customer ServiceEcommerce Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or flexible hours, online platformsRemote or office-based, online platforms
Industry UsageOnline retail, ecommerce platformsOnline retail, ecommerce platforms
Job FocusHandling customer inquiries, order issues, returnsResponding to customer questions, troubleshooting

Both roles involve assisting customers in ecommerce settings, often requiring similar skills and credentials. Flexible Ecommerce Customer Service emphasizes adaptable hours and remote work, while Ecommerce Customer Support Representatives may work in more structured environments. Both positions are vital for maintaining customer satisfaction in online retail.

What are the key skills and qualifications needed to thrive as a flexible ecommerce customer service representative?

To thrive as a Flexible Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of online retail systems, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Shopify, or Salesforce, as well as proficiency in live chat and email tools, is typically required. Patience, adaptability, and a customer-centric attitude are crucial soft skills that help create positive customer experiences in a fast-paced digital environment. These skills are essential for resolving issues efficiently, maintaining customer satisfaction, and supporting business reputation in the competitive ecommerce landscape.

What is a flexible ecommerce customer service role?

A Flexible Ecommerce Customer Service role involves assisting online customers with their inquiries, orders, returns, and other issues, often through various digital channels such as chat, email, or phone. The 'flexible' aspect typically refers to adaptable work hours or remote work options, allowing employees to better balance work with personal commitments. These roles require strong communication skills, problem-solving abilities, and familiarity with ecommerce platforms. The goal is to ensure a positive shopping experience and resolve customer concerns efficiently.

How does a flexible ecommerce customer service role typically structure shifts, and what are the expectations for remote work?

Flexible ecommerce customer service positions often offer a variety of shift options, including evenings, weekends, and part-time hours, to accommodate busy online shopping periods. Many employers allow or even prefer remote work, expecting team members to maintain clear communication through tools like chat and ticketing systems. While the work is generally independent, collaboration with supervisors and other departments (such as order fulfillment or IT) is frequent, especially when resolving complex customer issues. Adaptability and self-motivation are key for success in this dynamic, often fast-paced environment.
More about Flexible Ecommerce Customer Service jobs

What cities are hiring for Flexible Ecommerce Customer Service jobs?

Cities with the most Flexible Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Flexible Ecommerce Customer Service jobs?

States with the most job openings for Flexible Ecommerce Customer Service jobs include:

What job categories do people searching Flexible Ecommerce Customer Service jobs look for?

The top searched job categories for Flexible Ecommerce Customer Service jobs are:

Flexible Ecommerce Customer Service jobs near you
Infographic showing various Flexible Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - eCommerce

SomethingInked

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 3 days ago

New

Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software

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