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Flexible Ecommerce Customer Service Jobs (NOW HIRING)

Wagner Group

Sr E-Commerce Manager

Plymouth, MN

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

Hunter Fan Company

eCommerce Sales Manager

Cordova, TN · On-site

Define and execute strategies and plans for eCommerce customers in line with Hunter Fan Company's business requirements and growth objectives. * Own the path to purchase and all associated eCommerce ...

Ave Maria Press, Inc.

$55 - $85/hr

Collaborate closely with Marketing, Sales, IT, and Customer Service to ensure eCommerce initiatives are aligned with overall business objectives, technically supported, and customer-focused.

New

goodwillhome

E-Commerce Supervisor

Seattle, WA · On-site

$23.97/hr

Customer service and communication with internal and external customers. * Follow up on non-paying ... Must have Must be able to work a flexible schedule. _____ Nothing in this restricts management ...

goodwillhome

E-Commerce Supervisor

Seattle, WA · On-site

$23.97/hr

Customer service and communication with internal and external customers. * Follow up on non-paying ... Must have Must be able to work a flexible schedule. _____ Nothing in this restricts management ...

SecondTalent

E-commerce Specialist

Seattle, WA · On-site

$45 - $120/hr

Customer Experience Optimization: Comprehensive analysis and improvement of customer journey ... Full-service digital agencies, specialized e-commerce consultancies, marketing technology firms

New

Fotile America LLC

E-commerce Manager

Parsippany, NJ · On-site

Coordinate with Customer Service Team to manage customer review and feedback, and implement strategies to improve customer journey, user interface, and overall satisfaction across all e-commerce ...

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Flexible Ecommerce Customer Service information

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How much do flexible ecommerce customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for flexible ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a flexible ecommerce customer service role?

A Flexible Ecommerce Customer Service role involves assisting online customers with their inquiries, orders, returns, and other issues, often through various digital channels such as chat, email, or phone. The 'flexible' aspect typically refers to adaptable work hours or remote work options, allowing employees to better balance work with personal commitments. These roles require strong communication skills, problem-solving abilities, and familiarity with ecommerce platforms. The goal is to ensure a positive shopping experience and resolve customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a flexible ecommerce customer service representative?

To thrive as a Flexible Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of online retail systems, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Shopify, or Salesforce, as well as proficiency in live chat and email tools, is typically required. Patience, adaptability, and a customer-centric attitude are crucial soft skills that help create positive customer experiences in a fast-paced digital environment. These skills are essential for resolving issues efficiently, maintaining customer satisfaction, and supporting business reputation in the competitive ecommerce landscape.

How does a flexible ecommerce customer service role typically structure shifts, and what are the expectations for remote work?

Flexible ecommerce customer service positions often offer a variety of shift options, including evenings, weekends, and part-time hours, to accommodate busy online shopping periods. Many employers allow or even prefer remote work, expecting team members to maintain clear communication through tools like chat and ticketing systems. While the work is generally independent, collaboration with supervisors and other departments (such as order fulfillment or IT) is frequent, especially when resolving complex customer issues. Adaptability and self-motivation are key for success in this dynamic, often fast-paced environment.

What is the difference between Flexible Ecommerce Customer Service vs Ecommerce Customer Support Representative?

AspectFlexible Ecommerce Customer ServiceEcommerce Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or flexible hours, online platformsRemote or office-based, online platforms
Industry UsageOnline retail, ecommerce platformsOnline retail, ecommerce platforms
Job FocusHandling customer inquiries, order issues, returnsResponding to customer questions, troubleshooting

Both roles involve assisting customers in ecommerce settings, often requiring similar skills and credentials. Flexible Ecommerce Customer Service emphasizes adaptable hours and remote work, while Ecommerce Customer Support Representatives may work in more structured environments. Both positions are vital for maintaining customer satisfaction in online retail.

More about Flexible Ecommerce Customer Service jobs

What cities are hiring for Flexible Ecommerce Customer Service jobs?

Cities with the most Flexible Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Flexible Ecommerce Customer Service jobs?

States with the most job openings for Flexible Ecommerce Customer Service jobs include:

What job categories do people searching Flexible Ecommerce Customer Service jobs look for?

The top searched job categories for Flexible Ecommerce Customer Service jobs are:

Flexible Ecommerce Customer Service jobs near you
Infographic showing various Flexible Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

E-Commerce Support Specialist

Medical Service Company

Lewis Center, OH • Hybrid

$20 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Medical Service Company rating

6.7

Company rating: 6.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
Join Our Team!
We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!
Apply today to become a part of our dynamic team!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental amp; Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD amp;D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The E-Commerce Support Specialist is responsible to process and fulfill e-commerce and retail orders. Work with numerous vendors to process customer orders and perform follow up to ensure they are shipped and received in a timely fashion. Perform superior customer service to convert medical equipment orders and leads obtained through digital marketing efforts. Provide enthusiastic and friendly customer service in assisting customers with placing orders. Provide customers with specific product knowledge to aid them in their purchasing decisions. Monitor leads obtained through digital marketing efforts to manage them through to converting customers.
Responsibilities and Duties:
Order Fulfillment:
  • Process E-Commerce orders to ensure customers receive their products in a timely fashion.
  • Follow up on shipments to inform customers of product status and to update order processing system with correct shipment status.
  • Review and investigate orders for fraudulent activity.
  • Coordinate product returns or replacements with customers and vendors.
  • Monitor inventory levels and place stock orders with vendors as needed.
Customer Service:
  • Provide superior customer service via phone, email, and online chat to convert digital marketing leads to ordering customers.
  • Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
  • Make outgoing contacts, including phone calls and emails, to customers to convert leads to sales.
  • Educate customers on product specific information to help them make purchasing decisions.
  • Monitor status of digital marketing (E-Commerce and Lead generation) leads and update lead management tools to keep lead status up to date
Website Maintenance:
  • Assist with digital marketing websites as needed; including product description and picture maintenance as needed.
Additional Duties:
  • Miscellaneous assignments/projects as needed
Qualifications:
Education: High school diploma or equivalent.
College degree from an accredited college or university preferred.
Experience/Knowledge/Skills/Physical Requirements:
  • 1-2 Years’ experience providing superior customer service in a call center or tele-sales environment.
  • Digital Marketing/E-Commerce customer service experience a plus.
  • Personal Attributes:
  • Enthusiastic
  • Customer Focused
  • Conscientious
  • Ability to multi-task
  • Thorough
  • Familiarity with basic knowledge and use of Microsoft Excel
  • Work effectively in a fast-paced environment
  • Organized and detail oriented

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