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Overnight Ecommerce Customer Service Jobs (NOW HIRING)

eCommerce CSR

Sandy, UT · On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

The E-Commerce & CRM Specialist supports the execution and optimization of Baccarat's digital commerce and customer engagement activities in North America. This role is responsible for day-to-day ...

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Overnight Ecommerce Customer Service information

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$26

How much do overnight ecommerce customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for overnight ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Ecommerce Customer Service vs Ecommerce Customer Support?

AspectOvernight Ecommerce Customer ServiceEcommerce Customer Support
Work HoursPrimarily overnight shiftsTypically daytime hours, flexible shifts
Work EnvironmentRemote or call center setting, fast-pacedRemote or office, customer-focused
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, technical troubleshooting, product knowledge
Industry UsageOnline retail, logistics, shipping companiesOnline retail, e-commerce platforms, tech companies

Overnight Ecommerce Customer Service focuses on handling customer inquiries during overnight hours, often in a fast-paced environment. Ecommerce Customer Support covers a broader range of hours and may include technical troubleshooting and product assistance. Both roles require strong communication skills but differ mainly in shift timing and specific responsibilities.

What is overnight ecommerce customer service?

Overnight ecommerce customer service involves providing support to online shoppers outside regular business hours, often during the night shift. It typically requires strong communication skills, familiarity with customer service tools, and the ability to handle inquiries, returns, and issues promptly to ensure customer satisfaction in a 24/7 online retail environment.

What cities are hiring for Overnight Ecommerce Customer Service jobs?

Cities with the most Overnight Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

Customer Service Rep - eCommerce

Nashville, TN • On-site

SomethingInked
Marketing • 51 - 200 employees

$15.50 - $21/hr

Other

Posted 12 days ago


Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software