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Overnight Ecommerce Customer Service Jobs (NOW HIRING)

Baccarat, Inc.

E-Commerce & CRM Specialist

Manhattan, NY · On-site

$34 - $38.50/hr

The E-Commerce & CRM Specialist supports the execution and optimization of Baccarat's digital commerce and customer engagement activities in North America. This role is responsible for day-to-day ...

Salomon

Customer Service Manager - eCommerce

Ogden, UT · Hybrid

Customer Service Manager - eCommerce REPORTS TO: Director, Customer Service BUSINESS AREA: Customer Service LOCATION: Ogden, Utah OVERVIEW We are seeking an eCommerce Customer Service Manager to lead ...

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Overnight Ecommerce Customer Service information

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How much do overnight ecommerce customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Ecommerce Customer Service vs Ecommerce Customer Support?

AspectOvernight Ecommerce Customer ServiceEcommerce Customer Support
Work HoursPrimarily overnight shiftsTypically daytime hours, flexible shifts
Work EnvironmentRemote or call center setting, fast-pacedRemote or office, customer-focused
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, technical troubleshooting, product knowledge
Industry UsageOnline retail, logistics, shipping companiesOnline retail, e-commerce platforms, tech companies

Overnight Ecommerce Customer Service focuses on handling customer inquiries during overnight hours, often in a fast-paced environment. Ecommerce Customer Support covers a broader range of hours and may include technical troubleshooting and product assistance. Both roles require strong communication skills but differ mainly in shift timing and specific responsibilities.

What cities are hiring for Overnight Ecommerce Customer Service jobs? Cities with the most Overnight Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
Overnight Ecommerce Customer Service jobs near you

Ecommerce Customer Service Assistant

Lightfire Printing

Sunrise, FL • On-site

$16.25 - $22.25/hr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Ecommerce Customer Service Assistant (Amazon, eBay & Etsy)

About Us:
Lightfire Printing is a fast-growing custom print shop specializing in DTF transfers, embroidery, wide-format printing, and personalized apparel and products. We sell across multiple online marketplaces and pride ourselves on fast service, high-quality products, and excellent customer communication.
We are looking for a motivated team member to join our ecommerce department and assist our Ecommerce Manager with daily operations across our online stores.
Position Overview:
We are seeking a dependable and detail-oriented Ecommerce Customer Service Assistant to support the daily operations of our Amazon, eBay, and Etsy stores.
This role focuses on customer communication, listing management, and completing daily tasks assigned by the Ecommerce Manager. The ideal candidate is organized, reliable, and comfortable multitasking in a fast-paced environment while maintaining excellent attention to detail.
You will work closely with our ecommerce manager and production team to ensure customer orders, especially custom orders, are processed accurately and efficiently.
Responsibilities:
  • Respond to customer messages on Amazon, eBay, and Etsy in a timely and professional manner.
  • Assist customers with customization requests, product questions, and order updates.
  • Create and manage product listings across ecommerce platforms.
  • Optimize listings with accurate titles, descriptions, photos, and keywords.
  • Complete daily tasks assigned by the Ecommerce Manager.
  • Communicate clearly with production regarding custom order requirements.
  • Track orders and assist with resolving issues or delays.
  • Ensure customer specifications and customization details are documented correctly.
  • Maintain marketplace standards for performance and customer service.
  • Monitor listings for accuracy and inventory updates.
  • Learn print shop processes to properly understand product capabilities and limitations.
Qualifications:
  • Experience selling on eBay and/or Etsy (required).
  • Experience with Amazon Seller Central is a plus.
  • Strong written communication and customer service skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and stay productive with minimal supervision.
  • Reliable, punctual, and professional.
  • Comfortable learning technical details about custom products.
  • Basic computer skills (Google Workspace, spreadsheets, etc.).
  • Ecommerce, retail, or print industry experience is a plus.
Schedule:
Full-Time:
  •  Monday – Friday.
  •  8:00 AM – 5:00 PM.

Compensation & Benefits:
  • Competitive hourly pay based on experience.
  • Paid Time Off (PTO).
  • Paid Vacation.
  • Health Insurance.
  • 401(k) retirement plan.