1

Overnight Ecommerce Customer Service Jobs (NOW HIRING)

Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We're looking for a customer-focused Customer Service Specialist who can ...

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

E Commerce Associate

West Chester, PA · On-site

$13.75 - $19/hr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

... customer service). * Collaborate with the marketing team to drive traffic to the website and ... Strong knowledge of eCommerce platforms and digital marketing strategies.

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

eCommerce

Southfield, MI · On-site

$82K/yr

Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization ... TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc ...

... customer service. For more information about our company, access Dexter's web site at www ... Own and drive eCommerce revenue performance, conversion optimization, margin improvement, and ...

Showing results 21-40

Overnight Ecommerce Customer Service information

See salary details

$9

$18

$26

How much do overnight ecommerce customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for overnight ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Ecommerce Customer Service vs Ecommerce Customer Support?

AspectOvernight Ecommerce Customer ServiceEcommerce Customer Support
Work HoursPrimarily overnight shiftsTypically daytime hours, flexible shifts
Work EnvironmentRemote or call center setting, fast-pacedRemote or office, customer-focused
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, technical troubleshooting, product knowledge
Industry UsageOnline retail, logistics, shipping companiesOnline retail, e-commerce platforms, tech companies

Overnight Ecommerce Customer Service focuses on handling customer inquiries during overnight hours, often in a fast-paced environment. Ecommerce Customer Support covers a broader range of hours and may include technical troubleshooting and product assistance. Both roles require strong communication skills but differ mainly in shift timing and specific responsibilities.

What cities are hiring for Overnight Ecommerce Customer Service jobs?

Cities with the most Overnight Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

Customer Service Specialist (Ecommerce) (Remote)

VASL

Remote

$17.50 - $23/hr

Other

Re-posted 25 days ago


Job description

Title: Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:

  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement

VASL logo

About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US