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Evening Ecommerce Customer Service Jobs (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Miami HEAT

E-commerce Customer Service Associate

Doral, FL · On-site

$13.50 - $18.50/hr

E-Commerce Customer Service Representative The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing ...

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How much do evening ecommerce customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for evening ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Evening Ecommerce Customer Service vs Evening Retail Customer Service?

AspectEvening Ecommerce Customer ServiceEvening Retail Customer Service
Work EnvironmentOnline platforms, remote or office settingsPhysical retail stores, in-person interactions
Required SkillsCommunication, online troubleshooting, product knowledgeCustomer interaction, sales, product familiarity
Common CertificationsCustomer service certifications, e-commerce trainingRetail sales certifications, POS training
Industry UsagePrimarily e-commerce companies, online brandsBrick-and-mortar retail stores, shopping centers

While both roles focus on customer service during evening hours, Evening Ecommerce Customer Service involves online support and troubleshooting, often remotely, whereas Evening Retail Customer Service emphasizes in-person customer interactions within physical stores. The skills and certifications overlap but differ mainly in work environment and interaction type.

Is evening ecommerce customer service a stressful job?

Evening ecommerce customer service can be stressful due to high call volumes, tight response times, and the need to resolve customer issues efficiently. The job often requires strong communication skills, patience, and the ability to handle difficult situations during non-standard hours. However, stress levels vary depending on the company, workload, and individual coping strategies.

What cities are hiring for Evening Ecommerce Customer Service jobs?

Cities with the most Evening Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

Evening Ecommerce Customer Service jobs near you

Ecommerce Customer Service Assistant

Lightfire Printing

Sunrise, FL • On-site

$16.25 - $22.25/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Ecommerce Customer Service Assistant (Amazon, eBay & Etsy)

About Us:
Lightfire Printing is a fast-growing custom print shop specializing in DTF transfers, embroidery, wide-format printing, and personalized apparel and products. We sell across multiple online marketplaces and pride ourselves on fast service, high-quality products, and excellent customer communication.
We are looking for a motivated team member to join our ecommerce department and assist our Ecommerce Manager with daily operations across our online stores.
Position Overview:
We are seeking a dependable and detail-oriented Ecommerce Customer Service Assistant to support the daily operations of our Amazon, eBay, and Etsy stores.
This role focuses on customer communication, listing management, and completing daily tasks assigned by the Ecommerce Manager. The ideal candidate is organized, reliable, and comfortable multitasking in a fast-paced environment while maintaining excellent attention to detail.
You will work closely with our ecommerce manager and production team to ensure customer orders, especially custom orders, are processed accurately and efficiently.
Responsibilities:
  • Respond to customer messages on Amazon, eBay, and Etsy in a timely and professional manner.
  • Assist customers with customization requests, product questions, and order updates.
  • Create and manage product listings across ecommerce platforms.
  • Optimize listings with accurate titles, descriptions, photos, and keywords.
  • Complete daily tasks assigned by the Ecommerce Manager.
  • Communicate clearly with production regarding custom order requirements.
  • Track orders and assist with resolving issues or delays.
  • Ensure customer specifications and customization details are documented correctly.
  • Maintain marketplace standards for performance and customer service.
  • Monitor listings for accuracy and inventory updates.
  • Learn print shop processes to properly understand product capabilities and limitations.
Qualifications:
  • Experience selling on eBay and/or Etsy (required).
  • Experience with Amazon Seller Central is a plus.
  • Strong written communication and customer service skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and stay productive with minimal supervision.
  • Reliable, punctual, and professional.
  • Comfortable learning technical details about custom products.
  • Basic computer skills (Google Workspace, spreadsheets, etc.).
  • Ecommerce, retail, or print industry experience is a plus.
Schedule:
Full-Time:
  •  Monday – Friday.
  •  8:00 AM – 5:00 PM.

Compensation & Benefits:
  • Competitive hourly pay based on experience.
  • Paid Time Off (PTO).
  • Paid Vacation.
  • Health Insurance.
  • 401(k) retirement plan.