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Ecommerce Customer Service Remote Jobs (NOW HIRING)

VASL

Customer Service Specialist (Ecommerce) (Remote)

$17.50 - $23/hr

Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We're looking for a customer-focused Customer Service Specialist who can ...

Zones LLC.

Director, eCommerce

Chicago, IL · Remote

$185K - $215K/yr

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Zones LLC.

Director, eCommerce

Auburn, WA · Remote

$185K - $215K/yr

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Zones

Director, eCommerce

Chicago, IL · Remote

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Zones

Director, eCommerce

Richardson, TX · Remote

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Zones LLC.

Director, eCommerce

Richardson, TX · Remote

$185K - $215K/yr

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Zones

Director, eCommerce

Auburn, WA · Remote

... capabilities, customer integrations, online catalog strategies, and self-service purchasing ... While this role is primarily remote the ability to work in either our Carol Stream IL, Richardson ...

Addison Group

eCommerce Coordinator

Charlotte, NC · Remote

$27 - $29/hr

This individual will partner with cross-functional teams including merchandising, marketing, CRM, ... Primarily onsite in Charlotte with occasional remote flexibility based on business needs.

eCommerce

Vice President of Ecommerce (Remote)

Dallas, TX · Remote

$137K - $175K/yr

... service-oriented (B2B) and the other selling replacement parts to thousands of independent-operator SMB customers. From a marketing standpoint, the SMB side of the business feels almost DTC. In a ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Delta Galil Industries

E-Commerce Manager

Bentonville, AR · On-site +1

$100K - $120K/yr

Collaborate closely with merchandising, operations, customer service, planning, and creative teams ... Experience with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar. * Strong ...

Doc's Diesel

Director of Ecommerce

Bryan, OH · On-site +1

... Remote) Job Summary Doc's Diesel is looking for a Shopify-first Ecommerce operator to own site ... Identify and eliminate friction points in the customer journey using analytics, session recordings ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an ecommerce customer service remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.

What are the key skills and qualifications needed to thrive as an ecommerce customer service remote employee?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What are some common challenges faced by remote ecommerce customer service employees, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

More about Ecommerce Customer Service Remote jobs

What cities are hiring for Ecommerce Customer Service Remote jobs?

Cities with the most Ecommerce Customer Service Remote job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What states have the most Ecommerce Customer Service Remote jobs?

States with the most job openings for Ecommerce Customer Service Remote jobs include:

What job categories do people searching Ecommerce Customer Service Remote jobs look for?

The top searched job categories for Ecommerce Customer Service Remote jobs are:

Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 4% Part Time, 4% Temporary, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist (Ecommerce) (Remote)

San Francisco, CA • Remote

VASL
Business Management Consulting • 11 - 50 employees
Learn more about VASLexternal

$20 - $26.25/hr

Full-time

Re-posted 25 days ago

Job description

Title: Customer Service Specialist (Ecommerce)

Job Type: Full-Time, Remote

Timings: 9 PM - 4 AM (Pakistan Standard Time)


Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.

Key Responsibilities:


  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement

Employment Type: FULL_TIME
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About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

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