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Ecommerce Customer Service Remote Jobs (NOW HIRING)

Kraft Heinz Company

Analyst, eCommerce

The eCommerce & Customer Marketing Analyst is an integral role on the e-commerce and customer ... Remote-based role performed from a home office * Salaried, exempt schedule to meet customer and ...

eCommerce

Vice President of Ecommerce (Remote)

Dallas, TX · Remote

$137K - $175K/yr

... service-oriented (B2B) and the other selling replacement parts to thousands of independent-operator SMB customers. From a marketing standpoint, the SMB side of the business feels almost DTC. In a ...

The Good Crisp Company

E-Commerce Manager

Boulder, CO · Remote

You'll partner closely with teams across Marketing, Operations, Supply Chain, and Customer Service ... For remote candidates, occasional travel is required for team meetings or company events. This role ...

The Good Crisp Company

E-Commerce Manager

Boulder, CO · On-site +1

You'll partner closely with teams across Marketing, Operations, Supply Chain, and Customer Service ... For remote candidates, occasional travel is required for team meetings or company events. This role ...

Hydroviv

Director, eCommerce

$180K - $200K/yr

This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv' s online presence. The ...

Jobgether

... and external service providers through KPI-based frameworks. * Solid understanding of CRM ... Flexible remote working arrangement with occasional travel requirements. * Opportunity to lead and ...

New

Culligan

Director, eCommerce

$180K - $200K/yr

This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv' s online presence. The ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Hadley Designs

Director of Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hadley Designs

Director of Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hadley Designs

Director of Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist (Ecommerce) (Remote)

VASL

San Francisco, CA • Remote

$20 - $26.25/hr

Full-time

Posted 11 hours ago

Job description

Title: Customer Service Specialist (Ecommerce)

Job Type: Full-Time, Remote

Timings: 9 PM - 4 AM (Pakistan Standard Time)


Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.

Key Responsibilities:


  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement

Employment Type: FULL_TIME

About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

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