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Ecommerce Customer Service Remote Jobs (NOW HIRING)

Kraft Heinz Company

Analyst, eCommerce

The eCommerce & Customer Marketing Analyst is an integral role on the e-commerce and customer ... Remote-based role performed from a home office * Salaried, exempt schedule to meet customer and ...

Activate Talent

E-Commerce Assistant

Manhattan, NY · Remote

Open Globally (Remote) Employment Type: Full-Time Work from any corner of the world and be a part ... and elevating the customer experience. The ideal candidate is proactive, collaborative, and ...

Activate Talent

E-commerce Manager

Remote, Full-time (PST Hours) About the Role We're looking for an E-Commerce Manager to build and ... Ensure seamless customer journey across all touchpoints Site Merchandising & Product Listings

Activate Talent

Remote, Full-time (PST Hours) About the Role We're looking for an E-Commerce Manager to build and ... Ensure seamless customer journey across all touchpoints Site Merchandising & Product Listings

eCommerce

Vice President of Ecommerce (Remote)

Dallas, TX · Remote

$137K - $175K/yr

... service-oriented (B2B) and the other selling replacement parts to thousands of independent-operator SMB customers. From a marketing standpoint, the SMB side of the business feels almost DTC. In a ...

The Good Crisp Company

E-Commerce Manager

Boulder, CO · Remote

You'll partner closely with teams across Marketing, Operations, Supply Chain, and Customer Service ... For remote candidates, occasional travel is required for team meetings or company events. This role ...

New

Fotile America LLC

E-commerce Manager

Parsippany, NJ · Remote

Coordinate with Customer Service Team to manage customer review and feedback, and implement strategies to improve customer journey, user interface, and overall satisfaction across all e-commerce ...

Hydroviv

Director, eCommerce

$180K - $200K/yr

This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv' s online presence. The ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ecommerce Customer Service Leader

Activate Talent

Manhattan, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Activate Talent is looking for an E-commerce Customer Service Manager to provide excellent support and enhance customer experience. This position requires leading a remote team, overseeing customer interactions, and developing initiatives to drive efficiency. The ideal candidate will have significant experience in customer service, especially in E-commerce, with a focus on problem-solving and communication skills.

Join us to help maintain our reputation in the competitive online market. #J-18808-Ljbffr

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