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Ecommerce Customer Service Remote Jobs (NOW HIRING)

Culligan

Director, eCommerce

$180K - $200K/yr

This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv' s online presence. The ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Hadley Designs

Director of Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Hadley Designs

Director of Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Kitsch LLC

Director of eCommerce

Los Angeles, CA · Remote

Design, execute, and analyze A/B tests across key site pages to continuously improve the customer ... Remote * Growth...growth and some more growth! Powered by JazzHR ZAbnEY5mDh

Hadley Designs

Head of Growth, Ecommerce

Customer Lifecycle : Drive email and SMS revenue to 25% of Shopify sales, optimize lifecycle flows ... You are comfortable leading a remote team with clear cadences and accountability. * You value ...

Connection

ECommerce Sales Specialist

$25.72 - $32.60/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made ...

Connection

ECommerce Sales Specialist

$25.72 - $32.60/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made ...

Wing Assistant

E-Commerce Specialist (US)

Columbus, OH · Remote

$3.7K/wk

E-Commerce Specialist (Remote) Wing is on the exciting mission of redefining the future of work for ... customer inquiries and concerns and provide assistance with customer selections. 3. Optimize ...

POLYWOOD

Director | ECommerce

POLYWOOD ® is looking for a Director, E-Commerce who thrives in a performance-driven environment and enjoys work that blends digital strategy, financial ownership, customer experience, and cross ...

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Ecommerce Customer Service Remote information

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How much do ecommerce customer service remote jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
More about Ecommerce Customer Service Remote jobs
What cities are hiring for Ecommerce Customer Service Remote jobs? Cities with the most Ecommerce Customer Service Remote job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service Remote jobs? States with the most job openings for Ecommerce Customer Service Remote jobs include:
What job categories do people searching Ecommerce Customer Service Remote jobs look for? The top searched job categories for Ecommerce Customer Service Remote jobs are:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Director, eCommerce

Director, eCommerce

Culligan

Remote

$180K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Develop and execute a comprehensive eCommerce strategy aligned with business objectives.

  • Oversee management and optimization of the company's eCommerce website to ensure a seamless and user-friendly experience.

  • Lead digital marketing efforts, including online advertising, social media, email campaigns, and SEO, to drive traffic and sales.

Culligan rating

6.4

Company rating: 6.4 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

360th of 421 rated machine equipment manufacturers

Job description

Overview: The Director, eCommerce will play a pivotal role in driving the online sales and marketing strategy for Hydroviv. This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv' s online presence.
The ideal candidate will bring a proven record of success in eCommerce and performance marketing leadership, a deep understanding of the water filter industry, and a passion for driving growth in a dynamic and collaborative environment.
Responsibilities:
eCommerce Strategy and Planning:
  • Developing and executing a comprehensive eCommerce strategy aligned with the overall Hydroviv and Culligan business objectives.
  • Identifying and capitalizing on market trends, consumer behavior, and competitive opportunities to drive growth.

Digital Brand Management:
  • Overseeing the management and optimization of the Company's eCommerce website, ensuring a seamless and user-friendly experience.
  • Collaborating with cross-functional teams to implement website enhancements, updates, and new features.

Digital Marketing and Promotion:
  • Leading digital marketing efforts, including online advertising, social media, email campaigns, and SEO, to drive traffic and sales.
  • Managing marketing and advertising budgets efficiently to maximize topline revenue.
  • Developing and executing promotional campaigns to drive customer acquisition, retention, and loyalty.

Customer-Centric Approach:
  • Prioritizing and enhancing the overall customer journey, from website navigation to post-purchase support.
  • Implementing customer feedback mechanisms and utilize data analytics to continuously improve the online shopping experience.
  • Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement strategies for growth.
  • Preparing regular reports for Culligan and Hydroviv senior leadership, providing insights into eCommerce performance and market trends.

Requirements:
  • The successful candidate will bring collaboration, creativity, and vision to Hydroviv, consistently pushing the envelope to grow revenue for the business. This leader will have a proven track record of building and scaling an eCommerce platform in a pureplay DTC environment. A passion for people and growth will be evident.
  • The ideal candidate should also possess, at minimum, the following qualifications, and attributes:
  • 8+ years of relevant eCommerce and marketing experience, particularly in high growth environments.
  • History scaling eCommerce/DTC businesses.
  • Expertise in leverage all digital marketing tactics to drive engagement and revenue results.
  • Prior ownership of eCommerce sales forecasts, including customer-specific sales pipelines, and analysis of sales results.
  • Deep understanding of the online landscape including features, functionality, and best practices.
  • Experience building and leading multi-faceted teams (directly and indirectly) comprised of creatives, technologists, operators, and analysts.
  • Proven ability to work cross-functionally with a broader team.
  • Impressive presentation and written communication skills.
  • Prior eCommerce P&L experience preferred, and experience in VC/PE-backed environment is a plus.
  • A roll-up-the-sleeves mentality.
  • A bachelor's degree is required; an advanced degree is preferred.

Target Salary Range: $180,000 - $200,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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