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Ecommerce Customer Service Jobs (NOW HIRING)

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.50 - $20.50/hr

Position Summary BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.

Remote VA

E-commerce CSR (Male) - Remote

$16.50 - $22.25/hr

E-commerce Csr We are looking for a proactive and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations. This role requires excellent communication ...

Billy Reid

eCommerce Customer Service Specialist

Florence, AL · On-site

$15.25 - $20.25/hr

Every voice counts THE OPPORTUNITY The E-Commerce Customer Service Specialist will support the Customer Experience Manager. This individual will be responsible for providing exceptional customer ...

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How much do ecommerce customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the role of customer service in eCommerce?

In eCommerce, customer service professionals handle inquiries, resolve issues, and provide support to ensure a positive shopping experience. They communicate via chat, email, or phone, often using customer relationship management (CRM) tools, and play a key role in maintaining customer satisfaction and loyalty.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

How much do you get paid in eCommerce?

Ecommerce customer service representatives typically earn between $12 and $20 per hour, with annual salaries ranging from approximately $25,000 to $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is an Ecommerce Customer Service job?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are some common challenges faced by Ecommerce Customer Service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

What are the key skills and qualifications needed to thrive in the Ecommerce Customer Service position, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are the 4 types of e-commerce?

The four main types of e-commerce are Business-to-Consumer (B2C), Business-to-Business (B2B), Consumer-to-Consumer (C2C), and Business-to-Government (B2G). Ecommerce customer service roles often involve supporting these types by assisting customers, managing transactions, and resolving issues across online platforms. Understanding these categories helps customer service representatives better address client needs in various online shopping environments.
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What cities are hiring for Ecommerce Customer Service jobs? Cities with the most Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service jobs? States with the most job openings for Ecommerce Customer Service jobs include:
What job categories do people searching Ecommerce Customer Service jobs look for? The top searched job categories for Ecommerce Customer Service jobs are:
Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 4% Full Time, 77% Part Time, and 15% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ecommerce Customer Service Representative

Ecommerce Customer Service Representative

St. John Knits

Anaheim, CA • On-site

$16.75 - $22.75/hr

Other

Posted 13 days ago

Job description

Ecommerce Customer Service Representative

The Ecommerce Customer Service Representative (ECSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem-solving skills, the CSR is responsible for answering questions and resolving issues relating to customers' orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service.

Essential Duties And Responsibilities
  • Deliver exceptional client service by responding to customer inquiries, concerns, and feedback with professionalism, empathy, and a solutions-oriented approach
  • Provide seamless omnichannel support through phone, email, Live Chat, and SMS communications
  • Serve as a brand ambassador by educating clients on St. John products, services, company policies, and boutique locations
  • Guide clients through their purchasing journey by offering personalized styling recommendations, product expertise, and wardrobe-building opportunities
  • Cultivate meaningful client relationships through personalized interactions that inspire trust, loyalty, and long-term engagement with the brand
  • Collaborate with Fulfillment, Logistics, Ecommerce, and cross-functional teams to ensure timely and accurate resolution of customer and order-related inquiries
  • Troubleshoot and resolve issues encountered throughout the digital shopping journey, ensuring a seamless customer experience from purchase through delivery
  • Maintain expert knowledge of St. John collections, craftsmanship, fabrication, fit, styling techniques, and ecommerce offerings
  • Identify and communicate customer trends, recurring concerns, and opportunities for operational or service improvements
  • Gather and communicate customer feedback to support enhancements to service, processes, and the SJK.com experience
  • Stay informed on evolving ecommerce, luxury retail, and customer service best practices to support innovation and service excellence
  • Support departmental initiatives, projects, and cross-functional activities that contribute to the success of the Ecommerce business
Qualifications
  • 3+ years of ecommerce or retail customer experience - ideally within premium fashion or design-focused brands
  • Hands-on experience supporting customers via email, phone, or live chat
  • Strong understanding of ecommerce systems: Shopify Plus, Gorgias, Loop Returns, CMS workflows, and warehouse systems
  • Knowledge of order management skills beginning from placement of order to delivery
  • Knowledge of Ecommerce fulfillment (process and shipping)
  • Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint)
  • Ability to manage multiple programs simultaneously while communicating with clients
  • Demonstrated success in customer relationship management and online selling
  • Excellent communication, organization, and analytical skills
  • Highly collaborative, resourceful, and solution-oriented

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