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Ecommerce Customer Service Jobs in Michigan (NOW HIRING)

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our ... self-service options * Track and escalate recurring feedback to internal teams (product, ops ...

ThyssenKrupp

eCommerce

Southfield, MI · On-site

$82K/yr

Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization ... TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI · On-site

$100K - $120K/yr

Our commitment to operational excellence and customer service is what drives our continued growth. We're looking for a hands-on Ecommerce Manager / Developer to support and grow our ecommerce ...

Goodwill SWMI

E-Commerce Specialist

Kalamazoo, MI · On-site

$14/hr

Research, price and post objects and products for sale on various E-Commerce Sales Platforms * Assist with customer service and inventory management. * Communicate with other departments and stores ...

Dana

E-Commerce Sales Specialist

Novi, MI · On-site

Job Purpose The eCommerce Sales Specialist supports the growth of Dana Aftermarket's digital sales ... The position serves as a key liaison between Sales/Marketing, Product Management, Customer Service ...

The Salvation Army

eCommerce Hub Supervisor

Detroit, MI · On-site

$27/hr

E-Commerce Hub Supervisor - Detroit, MI The Salvation Army Schedule - Monday-Friday, 40 Hours/week ... Ensure exceptional customer service for online and local pickup customers Working Environment You ...

Shinola

Director of Ecommerce

Detroit, MI · On-site

Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live ... ABOUT THE ROLE The Director of Ecommerce is responsible for leading Shinola's direct-to-consumer ...

Lazboy1

E-Commerce Analyst

Monroe, MI · On-site

$66.60 - $100.75/hr

Provide directional guidance on subjects that will affect the omnichannel customer experience, site ... possible service, quality products, and is of utmost importance as we work together to build ...

Shinola

Director of Ecommerce

Detroit, MI

Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live ... ABOUT THE ROLE The Director of Ecommerce is responsible for leading Shinola's direct-to-consumer ...

Wwwinc

eCommerce Director, Wolverine

Rockford, MI · On-site

... customers amazing stories and the trusted features they demand: comfort, durability, and style. As ... Drive eCommerce revenue growth, maximize marketing investments and deliver to financial results.

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Ecommerce Customer Service information

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How much do ecommerce customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ecommerce customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is an ecommerce customer service?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are the key skills and qualifications needed to thrive in ecommerce customer service, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are some common challenges faced by ecommerce customer service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

Is ecommerce a good career?

Ecommerce customer service is a viable career option with opportunities for growth in online retail companies. It involves skills such as communication, problem-solving, and familiarity with customer management tools, and often offers flexible schedules and remote work options. The field can provide stable employment and the chance to develop industry-specific expertise.

What is the role of customer service in e-commerce?

Ecommerce customer service involves assisting customers with inquiries, order issues, returns, and product information to ensure a positive shopping experience. Customer service representatives use tools like live chat, email, and phone support to resolve problems quickly and maintain customer satisfaction, which is essential for repeat business and brand loyalty.

What are popular job titles related to Ecommerce Customer Service jobs in Michigan?

For Ecommerce Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service jobs in Michigan look for?

The top searched job categories for Ecommerce Customer Service jobs in Michigan are:

Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Specialist - Returns & E-Commerce

Brembo

Plymouth, MI • On-site

$16.25 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description


Key Responsibilities
Returns Management
  • Manage and process aftermarket customer return requests, including RMAs, credits, replacements, and return authorizations.
  • Review return requests for accuracy, eligibility, documentation, and compliance with Brembo return policies.
  • Coordinate with customers, sales teams, warehouse operations, quality, and finance to ensure timely resolution of returns.
  • Track return status from request through final disposition.
  • Identify recurring return issues and communicate trends to internal teams for corrective action.
  • Support root cause analysis related to incorrect shipments, damaged goods, warranty concerns, cataloging issues, or customer order errors.
  • Maintain accurate return records and reporting within ERP, CRM, or other internal systems.
  • Help improve return processes to reduce cycle time, improve visibility, and enhance customer satisfaction.

E-Commerce Support
  • Support daily e-commerce order flow, including order review, processing, tracking, and issue resolution.
  • Work with internal teams and external customers to resolve e-commerce order discrepancies, shipping issues, payment or credit questions, and product availability concerns.
  • Monitor customer portals, online order platforms, and marketplace-related activity where applicable.
  • Ensure product, pricing, availability, and order data are accurate across relevant systems.
  • Assist with e-commerce customer onboarding, portal navigation, and order support.
  • Partner with sales, customer service, product management, and supply chain teams to improve the digital customer experience.
  • Help identify opportunities to streamline order processing, improve response times, and reduce manual work.

Customer & Internal Support
  • Serve as a key point of contact for assigned customers regarding returns, e-commerce order issues, and aftermarket service inquiries.
  • Provide timely, professional, and accurate communication to customers and internal stakeholders.
  • Support sales team members with customer follow-up, account issue resolution, and order/return visibility.
  • Collaborate with product management on fitment, catalog, and application-related questions.
  • Work closely with logistics and warehouse teams to resolve shipping, receiving, and inventory concerns.
  • Assist finance with credit memo support, deduction research, and return-related documentation.

Reporting & Process Improvement
  • Prepare regular reports related to returns, credits, e-commerce order issues, and customer service metrics.
  • Track KPIs such as return cycle time, open RMA aging, credit processing time, order issue resolution, and customer response time.
  • Identify process gaps and recommend improvements to increase efficiency and customer satisfaction.
  • Support continuous improvement initiatives within the Aftermarket organization.
  • Maintain organized records, documentation, and standard operating procedures for returns and e-commerce support activities.

Required Qualifications
  • 2+ years of experience in automotive aftermarket, customer service, returns management, e-commerce operations, order management, or related field.
  • Strong understanding of automotive aftermarket customers, distribution channels, and order fulfillment processes.
  • Experience working with ERP, CRM, customer portals, or order management systems.
  • Excellent communication, follow-up, and problem-solving skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office, especially Excel, Outlook, and Teams.
  • Ability to work cross-functionally with sales, logistics, finance, product, and customer service teams.
  • Professional customer-first mindset with the ability to handle urgent or sensitive issues effectively.

Preferred Qualifications
  • Experience with automotive brake components, performance parts, or replacement parts distribution.
  • Familiarity with e-commerce platforms, B2B portals, marketplace order processing, or digital catalog systems.
  • Experience with SAP, Microsoft Dynamics, Salesforce, Power BI, or similar business systems.
  • Knowledge of return authorization processes, credit memo workflows, warranty support, and claims processing.
  • Understanding of automotive cataloging, part numbers, fitment data, ACES/PIES, or product application data.
  • Experience supporting national retailers, warehouse distributors, e-commerce customers, or large aftermarket accounts.
  • SAP

Key Competencies
  • Customer Focus
  • Problem Solving
  • Attention to Detail
  • Accountability
  • Communication
  • Cross-Functional Collaboration
  • Process Improvement
  • Sense of Urgency
  • Data Accuracy
  • Aftermarket Business Understanding

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