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Live Chat Com Jobs in Michigan (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... Contribute to making Tekton.com an exceptional experience for end users * Review and process orders ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

... live chat, email, or support cases * • Review and process tool warranty requests * • Address ... Tekton.com * • Contribute to making Tekton.com an exceptional experience for end users * • ...

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... Contribute to making Tekton.com an exceptional experience for end users * Review and process orders ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · Remote

$114K - $120K/yr

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · On-site +1

$114K - $120K/yr

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours ...

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How do you become a live chat customer service representative?

To become a live chat customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and internet tools. Many employers also look for prior customer service experience and proficiency in relevant software or chat platforms. Certifications in customer service or communication can enhance prospects, and some roles may require flexible scheduling or multilingual abilities.
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Infographic showing various Live Chat Com job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution.

User Support Specialist

Tekton

Grand Rapids, MI • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
  • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments
Indicators of a good match for this role
  • You are aligned with Tekton's philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable 
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once 
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have exceptional values, including honesty, integrity, and empathy
  • You have excellent communication skills
Baseline qualifications
  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship
Pay range
  • $50,000 - $65,000 per year
Benefits package
  • Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
  • This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
  • Head of User Services
How to apply
  • https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM
About the department
  • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
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