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Live Chat Com Jobs in Michigan (NOW HIRING)

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... Contribute to making Tekton.com an exceptional experience for end users * Review and process orders ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

... live chat, email, or support cases * • Review and process tool warranty requests * • Address ... Tekton.com * • Contribute to making Tekton.com an exceptional experience for end users * • ...

Tekton

Customer Support Specialist

Grand Rapids, MI · On-site

$16.75 - $22.50/hr

... live chat, email, or support cases * Review and process tool warranty requests * Address any ... Contribute to making Tekton.com an exceptional experience for end users * Review and process orders ...

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · On-site +1

$114K - $120K/yr

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Morley

Art Director (Remote - Michigan)

Kalamazoo, MI · Remote

$114K - $120K/yr

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Morley

Training Manager (Hybrid)

Saginaw, MI · On-site

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours ...

Morley

Training Manager (Hybrid)

Saginaw, MI

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours ...

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All JobsLive Chat Com JobsLive Chat Com Jobs in Michigan

Live Chat Com information

How do you become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and protocols.

How much do live chat customer service representatives get paid?

Live chat customer service representatives typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level roles may pay closer to the lower end, while experienced reps or those with specialized skills can earn higher wages. Some positions also offer bonuses or incentives based on performance.

What are popular job titles related to Live Chat Com jobs in Michigan?

For Live Chat Com jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Live Chat Com jobs in Michigan look for?

The top searched job categories for Live Chat Com jobs in Michigan are:

Live Chat Com jobs near you
Infographic showing various Live Chat Com job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

User Support Specialist

Grand Rapids, MI

Tekton
See more jobs at Tektonexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities
  • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments
Indicators of a good match for this role
  • You are aligned with Tekton's philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable 
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once 
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have exceptional values, including honesty, integrity, and empathy
  • You have excellent communication skills
Baseline qualifications
  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship
Pay range
  • $50,000 - $65,000 per year
Benefits package
  • Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
  • This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
  • Head of User Services
How to apply
  • https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM
About the department
  • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
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