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Customer Experience Representative Jobs in Michigan

Duravent Group

Customer Experience Rep

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

This Role Our Customer Experience team is currently seeking a professional Customer Experience (Customer Service) Representative . This will be a remote based role residing within a commutable ...

Jbhunt

Customer Experience Representative - ICS

Troy, MI · On-site

$15.25 - $20.50/hr

Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Michigan City: Troy Full/Part Time: Full time Job ...

Jbhunt

Sr. Customer Experience Representative - ICS

Troy, MI · On-site

$18.25 - $25/hr

Job Title: Sr. Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Michigan City: Troy Full/Part Time ...

J&R CONSULTING GROUP INC

Be Seen First

Retail Customer Experience Representative (Paid Training)

Royal Oak, MI · On-site

$45K - $55K/yr

Our team is seeking motivated individuals for a Retail Customer Experience Representative position. This full-time opportunity is perfect for candidates who enjoy interacting with people, working in ...

J&R CONSULTING GROUP INC

Be Seen First

Retail Customer Experience Representative (Paid Training)

Royal Oak, MI · On-site

$45K - $55K/yr

Our team is seeking motivated individuals for a Retail Customer Experience Representative position. This full-time opportunity is perfect for candidates who enjoy interacting with people, working in ...

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All JobsCustomer Experience Representative JobsCustomer Experience Representative Jobs in Michigan

Customer Experience Representative information

See Michigan salary details

$8

$16

$23

How much do customer experience representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.
What are the most commonly searched types of Customer Experience Representative jobs in Michigan? The most popular types of Customer Experience Representative jobs in Michigan are:
What are popular job titles related to Customer Experience Representative jobs in Michigan? For Customer Experience Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Experience Representative jobs in Michigan look for? The top searched job categories for Customer Experience Representative jobs in Michigan are:
What are popular job titles related to Customer Experience Representative jobs in MI? For Customer Experience Representative jobs in MI, the most frequently searched job titles are:
Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Experience Representative

Virginia Tile Company, LLC

Grand Rapids, MI • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Experience Representative

Virginia Tile Company – Where Creativity, Growth, and Customer Care Thrive

About Us

Virginia Tile Company is a leading wholesale distributor of premium tile products for residential and commercial applications. In select regions, we also offer resilient flooring and woodworking solutions. Established in 1928, we proudly serve 14 states—and we're still growing.

At Virginia Tile, we believe in "Design That Shapes Living" and in building a culture centered on collaboration, innovation, and outstanding customer service.

Position Summary

As a Customer Experience Representative, you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. You'll interact with contractors, designers, retailers, and homeowners to ensure each customer has the best experience possible.

Key Responsibilities

  • Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
  • Provide quotes, pricing, literature, samples, and technical product information
  • Process customer orders, arrange deliveries, and handle returns
  • Maintain and update customer account details and order records
  • Identify and promote upsell opportunities based on customer needs
  • Answer inquiries about warranties, terms of sale, promotions, and product availability
  • Engage in technical discussions to ensure the right solutions are provided
  • Address and resolve customer concerns or complaints quickly and professionally
  • Coordinate with the outside sales team to support broader customer relationships
  • Gather and relay customer feedback to improve services, products, and digital experiences
  • Continuously seek ways to improve processes and enhance the customer experience
  • Perform other duties as assigned

What You Bring

  • High school diploma or GED required
  • 2–3 years of experience in customer service, inside sales, or telesales
  • Familiarity with wholesale or retail sales principles and customer interaction best practices
  • Strong Microsoft Office skills, especially Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Ability to interpret technical documents and explain product features clearly
  • Confident problem-solver with great attention to detail
  • Highly organized, self-motivated, and capable of multitasking
  • Proven ability to build long-term customer relationships
  • Experience in a design, flooring, or tile-related industry is a plus

Why You'll Love It Here

  • Multiple affordable medical plan options (PPO & HSA)
  • Dental and optional vision coverage
  • Life, short-term, and long-term disability insurance
  • Optional pet insurance
  • Employee & friend/family discounts on tile products
  • 401(k) plan with 3% company match
  • Generous paid time off, sick days, and holiday policies
  • Supportive, collaborative work culture that recognizes great performance

Come grow with Virginia Tile—where your work makes an impact, your ideas matter, and your success is celebrated.

Apply