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Customer Engagement Representative Jobs (NOW HIRING)

ARS

Customer Engagement Representative

San Jose, CA

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

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Customer Engagement Representative information

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$72.5K

How much do customer engagement representative jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement representative do?

A customer engagement representative interacts with customers to address inquiries, resolve issues, and promote products or services. They often use communication tools like phone, email, or chat and need strong interpersonal skills to build positive relationships and improve customer satisfaction.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
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Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Representative

Hope's Global Getaways

Providence, RI • Remote

Other

Posted 28 days ago

Job description

About the job Customer Engagement Representative
Overview
We are seeking motivated and client-focused individuals to join our team as Customer Engagement Representative. In this fully remote role, you will connect with clients, assist with bookings and arrangements, and ensure a seamless, professional, and positive experience throughout every interaction.
This position is ideal for individuals who enjoy helping others, problem-solving, and delivering exceptional service. No prior industry experience is required full training and ongoing support are provided.
Job Responsibilities

  • Engage with clients via email, phone, and online platforms
  • Assist with bookings and coordination of arrangements
  • Research, compare, and confirm options based on client preferences and needs
  • Provide accurate information and personalized guidance
  • Manage updates, changes, and service-related requests efficiently
  • Maintain organized and accurate client records
  • Participate in training sessions, team meetings, and ongoing professional development
What We Offer
  • 100% remote work environment
  • Flexible scheduling options
  • Structured onboarding and ongoing mentorship
  • Performance-based incentives and rewards
  • Supportive, team-oriented culture
Qualifications
  • Strong written and verbal communication skills
  • Customer-focused mindset with problem-solving abilities
  • Detail-oriented and highly organized
  • Comfortable working independently in a remote environment
  • Reliable internet access
  • Must be at least 18 years of age
  • Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
  • English communication proficiency preferred

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