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Customer Engagement Representative Jobs (NOW HIRING)

Peraton

Customer Engagement Representative

Baltimore, MD · On-site

$104K - $166K/yr

Customer Engagement Representative Job Locations US-MD-Linthicum Requisition ID 2026-168136 Position Category Customer Service Clearance Secret Responsibilities Peraton is seeking a Customer ...

Peraton

Customer Engagement Representative

Linthicum, MD · On-site

$104K - $166K/yr

Responsibilities Peraton is seeking a Customer Engagement Representative in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly ...

Peraton

Customer Engagement Representative

Linthicum, MD · On-site

$104K - $166K/yr

Responsibilities Peraton is seeking a Customer Engagement Representative in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly ...

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Customer Engagement Representative information

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$23K

$47K

$72.5K

How much do customer engagement representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a customer engagement representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a customer engagement representative?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a customer engagement representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

More about Customer Engagement Representative jobs
What cities are hiring for Customer Engagement Representative jobs? Cities with the most Customer Engagement Representative job openings:
Who are the top companies hiring for Customer Engagement Representative jobs? The top employers for Customer Engagement Representative jobs are:
What states have the most Customer Engagement Representative jobs? States with the most job openings for Customer Engagement Representative jobs include:
What job categories do people searching Customer Engagement Representative jobs look for? The top searched job categories for Customer Engagement Representative jobs are:
What are popular job titles related to Customer Engagement Representative jobs? For Customer Engagement Representative jobs, the most frequently searched job titles are:
Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Representative

Tasca Automotive Group

Palm Harbor, FL • On-site

Full-time

Posted 7 days ago

Job description

Join Our Team as a Customer Engagement Representative!

Are you a people person who loves helping customers and thrives in a fast-paced environment? We're looking for an enthusiastic, organized, and customer-focused Customer Engagement Representative to join our growing dealership team. If you have strong communication skills, enjoy building relationships, and are motivated by achieving results, we'd love to meet you!

What You'll Do

As a Customer Engagement Representative, you'll be the first point of contact for many of our customers, helping create an exceptional experience from their first inquiry to their dealership visit.

Responsibilities include:

  • Respond promptly to inbound and outbound leads via phone, email, text, and online chat.
  • Build rapport with customers, answer questions, and identify their vehicle or service needs.
  • Schedule appointments for sales consultations, test drives, and service visits.
  • Maintain accurate customer records and document all communications in our CRM system.
  • Work closely with the sales and service teams to maximize appointment show rates and customer satisfaction.
  • Follow up with prospects and existing customers to ensure a seamless customer experience.
  • Support dealership marketing campaigns by contacting and nurturing leads from multiple sources.
  • Track activity and provide regular reports on lead performance, appointments, and follow-up efforts.

What We're Looking For

The ideal candidate is friendly, professional, and motivated to deliver outstanding customer service.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong customer service and relationship-building abilities.
  • Comfortable using computers, CRM systems, email, and Microsoft Office.
  • Outstanding organizational skills with the ability to multitask.
  • Positive attitude, dependable work ethic, and strong attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Previous BDC, customer service, call center, sales, or automotive experience is a plus-but we're willing to train the right person!

Why You'll Love Working Here

  • Competitive pay with performance incentives.
  • Paid training and ongoing professional development.
  • Supportive team environment.
  • Opportunities for advancement within a growing dealership.
  • Full-time position with benefits available.

If you're ready to build a rewarding career while helping customers have an outstanding dealership experience, apply today-we'd love to hear from you!

Apply