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Customer Engagement Representative Jobs (NOW HIRING)

Peraton

Customer Engagement Representative

Linthicum, MD · On-site

$104K - $166K/yr

Responsibilities Peraton is seeking a Customer Engagement Representative in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly ...

ARS

Customer Engagement Representative

Tyler, TX · On-site

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

ARS

Customer Engagement Representative

Sunnyvale, CA

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

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Customer Engagement Representative information

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How much do customer engagement representative jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
More about Customer Engagement Representative jobs
What cities are hiring for Customer Engagement Representative jobs? Cities with the most Customer Engagement Representative job openings:
Who are the top companies hiring for Customer Engagement Representative jobs? The top employers for Customer Engagement Representative jobs are:
What states have the most Customer Engagement Representative jobs? States with the most job openings for Customer Engagement Representative jobs include:
What job categories do people searching Customer Engagement Representative jobs look for? The top searched job categories for Customer Engagement Representative jobs are:
What are popular job titles related to Customer Engagement Representative jobs? For Customer Engagement Representative jobs, the most frequently searched job titles are:
Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Representative

Valora Rise

Cincinnati, OH • On-site

Other

Posted 18 days ago

Job description

Customer Engagement Representative

📍 Cincinnati, OH | Full-Time | On-Site


Are you a people person who enjoys building relationships and delivering outstanding customer experiences? We're looking for an enthusiastic Customer Engagement Representative to join our growing team in Cincinnati!


This is a full-time, on-site opportunity offering hands-on training, career development, and the chance to work in a collaborative, fast-paced environment. Whether you're starting your career or looking for your next opportunity, we'd love to hear from you.


What You'll Do

  • Build and maintain positive relationships with new and existing customers.
  • Provide accurate information about products and services while answering customer questions.
  • Deliver exceptional customer service throughout every interaction.
  • Assist with customer inquiries, account support, and issue resolution.
  • Work closely with team members to achieve individual and company goals.
  • Maintain accurate customer records and follow up as needed.
  • Represent the company with professionalism and a positive attitude.


What We're Looking For

  • Excellent communication and interpersonal skills.
  • Friendly, confident, and customer-focused approach.
  • Strong problem-solving abilities and attention to detail.
  • Ability to thrive in a team-oriented environment.
  • Positive attitude and willingness to learn.
  • High school diploma or equivalent required.
  • Previous customer service, hospitality, retail, or sales experience is helpful but not required—we provide full training.


What We Offer

  • Competitive weekly pay.
  • Paid training and ongoing mentorship.
  • Clear opportunities for career advancement.
  • Supportive, team-oriented workplace culture.
  • Full-time, stable schedule.
  • Recognition and performance-based growth opportunities.


If you're motivated, enjoy working with people, and are ready to build a rewarding career in customer engagement, we'd love to meet you.

Apply today to join our Cincinnati team!

Apply