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Customer Engagement Representative Jobs (NOW HIRING)

ARS

Customer Engagement Representative

Lake Worth, TX

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

ARS

Customer Engagement Representative

Tyler, TX

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

ARS

Customer Engagement Representative

Rock Hill, SC

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

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Customer Engagement Representative information

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$47K

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How much do customer engagement representative jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement representative do?

A customer engagement representative interacts with customers to address inquiries, resolve issues, and promote products or services. They often use communication tools like phone, email, or chat and need strong interpersonal skills to build positive relationships and improve customer satisfaction.

How much do customer engagement specialists make?

Customer engagement specialists typically earn between $40,000 and $60,000 annually, depending on experience, location, and company size. Entry-level roles may start around $35,000, while experienced professionals or those in senior positions can earn over $70,000. Compensation often includes benefits such as bonuses and performance incentives.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

Is CSR a good entry level position?

Customer Engagement Representative (CSR) is often considered a good entry-level position because it requires minimal prior experience and provides skills in communication, problem-solving, and customer service. It can serve as a stepping stone to roles in sales, account management, or other customer-focused careers, often with opportunities for advancement and skill development. Certifications in customer service or communication tools like CRM software can enhance prospects in this role.

How can I make 2000 a week working from home?

A Customer Engagement Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience in customer service, and proficiency with CRM tools. Achieving this income may involve handling high call volumes, working flexible hours, and possibly earning performance-based bonuses or commissions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
More about Customer Engagement Representative jobs
What cities are hiring for Customer Engagement Representative jobs? Cities with the most Customer Engagement Representative job openings:
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Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Representative

ARS-Rescue Rooter

Tyler, TX

$20 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Company Name
ARS-Rescue Rooter
Overview
Pay: $18 - $20 per hour + commission
Earning potential: $20 - $30 per hour on average with commission
Schedule: Wednesday - Sunday 10am - 5pm
Location: North Fort Worth, TX
Part-time and full-time opportunities available
American Residential Services (ARS) is the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.
We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality solutions. This is a great opportunity for individuals who enjoy speaking with people and want to earn hourly pay plus commission while introducing homeowners to professional HVAC services and consultations.
What We Offer:
  • Weekly pay via direct deposit
  • Uncapped Commission paid on top of hourly rate
  • Paid training
  • Career path into HVAC Sales Advisor roles
  • Flexible part-time and full-time schedules
Full-time employees also receive:
  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance
Responsibilities
As an In-Store Sales Representative and Lead Generator, you will engage with retail shoppers and introduce them to ARS heating and air conditioning services. This role supports lead-generation, brand-awareness, and customer education while scheduling in-home consultations or HVAC services.
  • Act as a retail Brand-Ambassador, representing ARS with professionalism and enthusiasm.
  • Serve as a Promotions Specialist explaining service options, system upgrades, and comfort improvements
  • Function as a Lead-Generator and Appointment Setter, scheduling in-home consultation and tune ups with service technicians and comfort advisors
  • Note: this role is not door-to-door, does not canvass, and does not function as a canvasser
Qualifications
What You Need:
  • Positive and energetic personality with strong people skills
  • Comfortable approaching and speaking with customers in a retail environment, acting as a product-consultant and support lead-generation efforts
  • Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the ARS brand
  • Ability to attend weekly in-office meetings
  • Employment is contingent on a background check in accordance with applicable law

For questions about the role, you may contact our management team at 832-846-6383
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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