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Customer Experience Representative Jobs (NOW HIRING)

Visual Comfort

Customer Experience Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Experience Representative Visual Comfort & Co. is the world's premier resource for luxury decorative and architectural lighting--and we're looking for someone who shares our obsession with ...

AssuranceAmerica

Customer Experience Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Customer Experience Representative The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing ...

Aaron's

Customer Experience Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments ...

Nexera

Customer Experience Representative

Raleigh, NC

$1.5K - $2.0K/wk

Customer Experience Representative Do you enjoy talking with people and making a positive impact? Join a growing organization helping consumers better understand today's financial services. Position ...

aan

Customer Experience Representative

Miami, FL

$15.25 - $20.75/hr

Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments ...

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Customer Experience Representative information

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How much do customer experience representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.
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Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Representative

Georgia Ports Authority

Savannah, GA • On-site

$15 - $20.25/hr

Full-time

Re-posted 10 days ago

Job description

JOB INFORMATION:
Job Title: Customer Experience Representative
Department(s): 5082 - Customer Experience
Location(s): Garden City Terminal
FLSA Status: Non-Exempt
JOB OVERVIEW:
Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative provides universal customer service that is distinctive and consistent by exceeding customer expectations and understanding customer needs and requirements. Retain the focus on customer loyalty and establish added value services and further strengthen the relationships with our customers. To be customer-focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
JOB DUTIES:
  • Customer Experience Representatives are the primary point of contact for GPA customers on inquiries, challenges, and problem-solving issues.
  • Provides general information regarding GPA services and facilities.
  • Educates customers regarding standard operating procedures and transaction requirements to promote efficient and effective cargo movement.
  • Educates users on self-service facilities as they become available.
  • Promotes GPA's features and services to existing and prospective customers by utilizing GPA software and Internet connections.
  • Responsible to test systems upgrades and enhancements and provide feedback on functionalities and how they will work for the customer or team.
  • Develops constructive and cooperative working relationships with both internal and external customers.
  • Ensures a high execution of services throughout the GPA.
  • Responsible for learning to use performance measurements/standards and skill standards.
  • Works to ensure departmental phone, email, and Chat KPI's are met or exceeded.
  • Participates in improvement teams and project teams as required by the Customer Experience Manager or Supervisors.
  • Performs other duties as assigned.

JOB REQUIREMENTS:
Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills required.Strong interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience
  • 3+ years customer relations experience, strong knowledge in international trade procedures Preferred

    • Education
  • Required High School Diploma or equivalent
  • Preferred Four-year college degree in business, marketing, communications or a related field is

    • Licenses & Certifications
  • TWIC - Transportation Worker Identification Credential Required
  • Driver's License - Valid state driver's license Required

    • Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.
    Revised: 1/23/2025
    Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.

    Apply