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Customer Experience Representative Jobs (NOW HIRING)

Velocity Network

Customer Experience Representative

Erie, PA · On-site

$15.50 - $21/hr

Job Type Full-time Description Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of ...

Global Healing

Customer Experience Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Experience Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough ...

Spirax Group

Customer Experience Representative

Wilmington, MA · On-site

$17.50 - $23.75/hr

Customer Experience Representative (B2B) We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the ...

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How much do customer experience representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.
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Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Representative

Texas Original

Austin, TX

$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people's lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
 
We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry in a hybrid position. The Customer Experience Representative is a representative of Texas Original and will possess exceptional customer service and communication skills as they are typically the first contact for most of our patients and therefore the voice/face of the company. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
 
Schedule for this position is Monday - Friday | 8:30AM - 5:30PM.
Key Responsibilities:
  • Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.
  • Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.
  • Serve as the first line of defense for the company, upholding our standards of excellence in customer service.
  • Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.
  • Check patient voicemails and emails and respond accordingly.
  • Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
  • Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
  • Investigate and troubleshoot customer concerns, complaints, refunds/exchanges and escalations related to orders, payments, products, and deliveries.
  • Take ownership of issues and work diligently to find satisfactory resolutions.
  • Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup and delivery process.
  • Communicate feedback to relevant departments to drive continuous improvement.
  • Collaborate with other departments, including business development, logistics, marketing and inventory management, to address customer needs and ensure smooth order processing and fulfillment.
  • Maintain detailed records of customer interactions, order status, inquiries, and resolutions.
What You'll Need to Succeed:
  • High school diploma/GED required
  • 2+ years' experience in a customer service role
  • Strong sense of professionalism and compassion required
  • Excellent verbal and written communication skills
  • Experience working with multiple CRM systems and phone experience preferred
Benefits
  • Medical
  • Dental
  • Vision
  • Telehealth - Medical
  • Telehealth - Mental Health Counseling
  • 401(k) with company matching
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Bereavement leave
  • Pre-Tax Flexible Spending Accounts
  • Basic Term Life Insurance and AD&D
  • Travel Reimbursement (if applicable)
  • Gym Reimbursement up to $50/month
  • & More
$18 - $18 an hour
Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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