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Customer Experience Representative Jobs in Florida

2020 Companies

Customer Experience Representative

Boca Raton, FL · On-site

$15.25 - $20.50/hr

As a Customer Experience Representative at Coastal Waste & Recycling, you'll be the voice of our company, building trust with our customers by delivering exceptional service with every interaction.

Posted today

aan

Customer Experience Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments ...

Brambles

Customer Experience Representative

Orlando, FL · On-site

$15 - $20.25/hr

The Customer Experience Representative acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves ...

Aaron's

Customer Experience Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments ...

aan

Customer Experience Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status: Hourly Summary The Customer Experience Representative (CER) will act as a liaison between various departments ...

AssuranceAmerica

Customer Experience Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

Customer Experience Representative Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years ...

BOTE

Customer Experience Representative

Destin, FL · On-site

$14.50 - $19.75/hr

Customer Experience Representative Destin, FL BOTE is looking to fill a role for a Customer Experience Representative responsible for executing industry-leading customer experiences across the ...

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Customer Experience Representative information

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$7

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How much do customer experience representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer experience representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Florida?

The most popular types of Customer Experience Representative jobs in Florida are:

What are popular job titles related to Customer Experience Representative jobs in Florida?

For Customer Experience Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Experience Representative jobs in Florida look for?

The top searched job categories for Customer Experience Representative jobs in Florida are:

What are popular job titles related to Customer Experience Representative jobs in FL?

For Customer Experience Representative jobs in FL, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Experience Representative

2020 Companies

Boca Raton, FL • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 hours ago

Posted today

2020 Companies rating

7.5

Company rating: 7.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

22nd of 52 rated marketing agency

Job description

About Coastal Waste & Recycling
At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.
Create Exceptional Customer Experiences
Do you enjoy helping people, solving problems, and making someone's day a little easier? As a Customer Experience Representative at Coastal Waste & Recycling, you'll be the voice of our company, building trust with our customers by delivering exceptional service with every interaction.
At Coastal, customer service is a team effort. Our Customer Experience Representatives work together to support customers across all of our markets, partnering with Operations to ensure every customer receives timely, accurate, and caring service.
Your Role
As a Customer Experience Representative, you'll help customers by answering questions, resolving concerns, processing service requests, and partnering with Operations to deliver a seamless customer experience. Through our technology and collaborative team approach, you'll support customers across multiple Coastal locations, helping ensure every customer receives the same great service no matter where they are.
What You'll Do
  • Deliver exceptional customer service through phone, email, and other communication channels.
  • Respond to customer inquiries regarding services, billing, account information, and service requests.
  • Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
  • Process account changes, new service requests, cancellations, and other customer transactions accurately.
  • Maintain detailed and accurate customer records within company systems.
  • Communicate clearly and professionally while building positive relationships with customers.
  • Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
  • Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
  • Support special projects and other customer experience initiatives as assigned.
What You'll Bring
  • Previous customer service experience.
  • Strong communication and active listening skills.
  • A positive attitude with a passion for helping people.
  • Excellent problem-solving and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Comfortable using computers and learning new technology.
  • Experience with Microsoft Office applications.
  • Bilingual (English/Spanish or English/Creole) is a plus.
Why You'll Love Working Here
  • Competitive Pay
  • Comprehensive Medical, Dental & Vision Benefits
  • 401(k) with Company Match
  • Paid Time Off & Holidays
  • Employee Referral Program
  • Career Growth & Advancement Opportunities
  • Collaborative Team Environment
  • Opportunity to make a difference for our customers every day

If you're someone who enjoys helping others, thrives in a team environment, and takes pride in delivering exceptional service, we'd love to have you join the Coastal family.
Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.

What 2020 Companies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 2020

Sourced by ZipRecruiter

2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.

Industry

Marketing

Company size

5,001 - 10,000 Employees

Headquarters location

Southlake, TX, US

Year founded

1991

Social media

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