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Customer Experience Representative Jobs in Ohio (NOW HIRING)

Tronair

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Customer Experience Representative Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a ...

Tronair

Customer Experience Representative

Swanton, OH

$15 - $20.50/hr

Position Summary Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for ...

Azelis Holding S.A.

OH · On-site

$15 - $20.50/hr

Customer Experience Representative FT Hourly Hybrid Summary * Customer Service Representatives are responsible for order management from our customer base. This includes all aspects of a customer ...

Tronair, Inc.

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Position Summary Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for ...

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Customer Experience Representative information

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How much do customer experience representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer experience representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Ohio?

The most popular types of Customer Experience Representative jobs in Ohio are:

What are popular job titles related to Customer Experience Representative jobs in Ohio?

For Customer Experience Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Experience Representative jobs in Ohio look for?

The top searched job categories for Customer Experience Representative jobs in Ohio are:

What are popular job titles related to Customer Experience Representative jobs in OH?

For Customer Experience Representative jobs in OH, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Experience Representative

Castle Metals

Bedford, OH • On-site

$22 - $24/hr

Other

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Customer Experience Representative

A. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including medical, dental, vision, 401K match, disability benefits and tuition reimbursement.

PURPOSE: The Customer Experience Representative coordinates with and supports our Inside Sales, Regional Sales Managers and Operations by handling non-sales customer interactions. This role will influence order tracking and customer communication processes as well as credit and return request handling. Critical to this role is efficient and timely responses to customer inquiries and efficient resolution of issues. The Customer Experience Representative will work efficiently to handle and resolve customer inquiries and ensure a high degree of customer satisfaction based on ratings and feedback from customers. Compensation: $22 - $24/hr + incentive eligible

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Contractual Admin & Quotation – Generate accurate and timely quotes for contractual customers based on agreement terms and maintain SLAs
  • Mill Reports & Certifications – Retrieve, manage, and send mill test reports (MTRs) and certifications while maintaining organized records
  • Credit & Returns Processing – Handle credit requests and product returns, working closely with finance to process refunds and replacements
  • Customer & Subcontractor Account Management – Set up new customers and subcontractors in the system, maintain ship/bill information, and update contact details
  • Customer Communication & Issue Escalation – Act as the first point of contact for order-related inquiries, including order status, proof of delivery, and shipment updates.
  • Cross-Functional Coordination – Work with Inside Sales, Regional Sales Managers, and Operations to ensure seamless order fulfillment and customer satisfaction as needed.

Required Qualifications:

  • Bachelor's Degree or equivalent years of experience
  • Strong Communication Skills
  • Customer Service – Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach.
  • Systems Knowledge – Proficiency in ERP, CRM, and order management systems to ensure accurate data handling
  • Detail-Oriented – Strong focus on accuracy in quotes, contracts, and account management.

We are an Equal Opportunity Employer Please view Equal Employment Opportunity Posters provided by OFCCP Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.

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