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Customer Experience Representative Jobs in Ohio (NOW HIRING)

Tronair

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Customer Experience Representative Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a ...

LHH US

Customer Experience Representative

Brecksville, OH · Hybrid

$24 - $25/hr

Customer Experience Representative Location: Northeast Ohio (Hybrid - 4 Days Onsite / 1 Day Remote) Job Type: Contract We are seeking a customer-focused Customer Experience Representative to serve as ...

LHH US

Customer Experience Representative

Brecksville, OH · Hybrid

$24 - $25/hr

Customer Experience Representative Location: Northeast Ohio (Hybrid - 4 Days Onsite / 1 Day Remote) Job Type: Contract We are seeking a customer-focused Customer Experience Representative to serve as ...

Tronair

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Position Summary Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for ...

Tronair, Inc.

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Position Summary Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for ...

LHH US

Customer Experience Representative

Brecksville, OH · On-site

$24 - $25/hr

About the Role We are seeking a customer-focused and detail-oriented Customer Experience Representative to serve as the primary point of contact between customers and internal business teams. In this ...

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All JobsCustomer Experience Representative JobsCustomer Experience Representative Jobs in Ohio

Customer Experience Representative information

See Ohio salary details

$9

$17

$25

How much do customer experience representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Ohio?

The most popular types of Customer Experience Representative jobs in Ohio are:

What are popular job titles related to Customer Experience Representative jobs in OH?

For Customer Experience Representative jobs in OH, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Experience Representative

Firelands Scientific

Huron, OH

$14 - $19.25/hr

Part-time

Posted 13 days ago

Job description

In this role your main responsibility will be to assist store guests in selecting appropriate medical or adult-use cannabis products for their specific needs. Reporting to the General Manager, Customer Experience Representatives are expected to provide best-in-class hospitality and consultation to every guest by engaging in one-on-one interactions from the moment a guest enters the store. Customer Experience Representatives should be friendly, upbeat, and approachable, much like a barista in your favorite coffee shop, a hotel concierge, or boutique retail sales consultant. Customers are drawn to our and dispensaries because every team member is committed to delivering exceptional hospitality, consultative services, and product knowledge. Compliance with applicable rules and regulations is required.

Essential Duties and Responsibilities:

  • Follow established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of every product and strain in the store
  • Consult with customers to make the best possible product suggestions by identifying their experience level, preferred method of consumption and desired effects.
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers
  • Accurate use and maintenance of the Point of Sale (POS) system; Accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification system
  • Maintenance of hard copy files (when required)
  • Assistance in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • Maintenance of open communication with the management team and other coworkers
  • Reporting of employee issues or customer situations
  • Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints.
  • Other duties as assigned.

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