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Customer Experience Representative Jobs in Virginia

AEG

Guest Experience Representative

Richmond, VA · On-site

$17.50/hr

Guest Experience Representatives will greet fans, check tickets, assist with seating, provide ... Greet and engage fans with a welcoming, professional, and customer-focused demeanor. * Scan and ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA · On-site

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA

$12.77/hr

Location Address: 4153 Plank Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA · On-site

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis Markets

Customer Experience Associate

Stafford, VA · On-site

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Stafford, VA

$12.77/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

TJX Companies

Customer Experience Coordinator

Norfolk, VA · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

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Customer Experience Representative information

See Virginia salary details

$9

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$26

How much do customer experience representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer experience representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Virginia?

The most popular types of Customer Experience Representative jobs in Virginia are:

What are popular job titles related to Customer Experience Representative jobs in VA?

For Customer Experience Representative jobs in VA, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Experience Representative

Springfield, VA • On-site, Remote

Ferguson Enterprises, LLC
Wholesale • 10K+ employees

9.2

Company rating: 9.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

24th of 427 rated retail wholesalers

Great coworkers

People enjoy working here

Good employer

Learn more about Ferguson Enterprises, LLCexternal

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
We have job openings in our Inbound Customer Experience Division! Your job will be taking care of the customer - "be the hero" as we say here at Ferguson Home Digital. You will be held accountable for your call quality and performance metrics within service. We expect each and every customer experience representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional Customer Experience representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team!
This role is approved to be fully remote within the United States in accordance with company policy.
Pay:
Earn a comprehensive compensation package, including:
  • Competitive base salary starting at $18.25
  • Eligibility for our annual bonus program
  • Excellent benefits package

Schedule Requirements:
  • This is a full-time role requiring 40 hours per week, scheduled over 5 days.
  • Our Operating Hours are:
    • Monday-Friday: 5am-6pm Pacific/8am-9pm Eastern
    • Saturday: 6am-4pm Pacific/ 9:00am-7:00pm Eastern
  • Your schedule will fall within these operating hours
  • Evening and weekend shifts are common and should be expected
  • We use a quarterly Schedule Bid to align business needs with employee shift preferences

Responsibilities:
  • Handle inbound call volume, with expectations of taking about 30-35 here post-sales calls/chats per day.
  • Provide single call resolution on all calls and handling escalations to the best of your ability.
  • Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
  • Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
  • Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow.
  • Work with a team of 5-10 Customer Experience representatives.
  • Success will be measured through call quality, calls per hour, adherence to schedule and de-escalation metrics every month.
  • Demonstrate strong verbal communication skills with the ability to engage customers.
  • Attend all scheduled small group trainings.
  • Complete all Brand Sales Trainings each month.

Qualifications:
  • High School diploma or equivalent is required.
  • Minimum of 1-2 years of experience in a customer-facing, fast-paced, service-related role.
  • Proven experience utilizing internal tools and resources to solve customer issues.
  • Ability to type 40+ WPM for phones and 45+ for chat is required.
  • Familiarity with Microsoft Office.
  • Strong organizational skills.
  • Must be highly meticulous and have outstanding interpersonal skills.
  • Self-motivated, great teammate, quick learner, detailed and adaptable.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$15.00 - $19.04
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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