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Customer Experience Representative Jobs in Virginia

CRH

Customer Experience Representative

Richmond, VA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Experience Representative Architectural Products Group Richmond, Virginia, United States Job ID: 525729 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are ...

CRH

Customer Experience Representative

Richmond, VA

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The requirements listed below are representative of the knowledge, skills and/or abilities required ... Provide information requested by customers in a timely fashion * Ensure accuracy of invoices and on ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA · On-site

$12.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$12.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis Markets

Customer Experience Associate

Fredericksburg, VA · On-site

$12.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Weis

Customer Experience Associate

Fredericksburg, VA

$16.25 - $21.75/hr

... The Customer Experience Associate is responsible for the functions below, in addition to other ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

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All JobsCustomer Experience Representative JobsCustomer Experience Representative Jobs in Virginia

Customer Experience Representative information

See Virginia salary details

$9

$18

$26

How much do customer experience representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer experience representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.
What are the most commonly searched types of Customer Experience Representative jobs in Virginia? The most popular types of Customer Experience Representative jobs in Virginia are:
What are popular job titles related to Customer Experience Representative jobs in Virginia? For Customer Experience Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Experience Representative jobs in Virginia look for? The top searched job categories for Customer Experience Representative jobs in Virginia are:
What are popular job titles related to Customer Experience Representative jobs in VA? For Customer Experience Representative jobs in VA, the most frequently searched job titles are:
Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Experience Representative

Vacation Advertiser

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Re-posted 14 days ago

Job description

Remote Travel Customer Experience  Representative – Virginia

Turn Your Customer Service Skills Into a Flexible Remote Opportunity

Do you enjoy helping people, providing excellent customer service, and learning about exciting travel destinations?

We're seeking motivated individuals who are interested in customer service, travel planning, client support, and vacation coordination. Whether you're exploring a new career path or looking for a flexible remote opportunity to develop valuable travel industry skills, comprehensive training and ongoing support are provided.

No previous travel industry experience is required.

What You'll Do

As part of our growing remote team, you'll learn how to assist clients with planning memorable travel experiences while developing professional customer service and communication skills.

Responsibilities may include:

  • Assist clients with travel inquiries and vacation planning

  • Provide exceptional customer service throughout the client experience

  • Research cruises, resorts, hotels, tours, vacation packages, and destinations

  • Learn supplier booking systems and travel industry resources

  • Recommend travel options based on client preferences

  • Build positive relationships with clients

  • Maintain accurate client information and communications

  • Participate in online training and supplier education programs

  • Stay informed about travel promotions and destination updates

  • Utilize company-provided tools and educational resources

  • Collaborate with mentors and team members

  • Continue developing travel knowledge through ongoing learning opportunities

What We're Looking For

We're looking for individuals who are:

  • Friendly and customer-focused

  • Strong communicators

  • Organized and detail-oriented

  • Comfortable working independently in a remote environment

  • Willing to learn new skills through online training

  • Professional, dependable, and motivated

  • Interested in travel, hospitality, tourism, or customer service

Previous experience in customer service, hospitality, travel, retail, sales, or administrative support is helpful but not required.

Why Join Us?

  • Remote work opportunity

  • Flexible schedule

  • Comprehensive online training

  • Live mentorship and ongoing support

  • Access to travel industry education

  • Learn about cruises, resorts, hotels, and destinations worldwide

  • Opportunities for professional development

  • Supportive and collaborative team environment

  • Company-provided tools and learning resources

Work Arrangement

  • Remote / Work From Home

  • Flexible scheduling

  • Training completed online

  • Ongoing learning and professional development opportunities

What to Expect

Applicants selected to move forward will be invited to attend a virtual information session where additional details about the opportunity, training process, work structure, compensation model, and available support will be discussed.

The information session is designed to help candidates make an informed decision before moving forward.

Equal Opportunity Employer

We are committed to creating an inclusive environment and welcome applicants from diverse backgrounds and experiences. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

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