ZipRecruiter

Log In

2

Remote Customer Experience Representative Jobs in Virginia

Nexora Talent

Remote- Customer Experience Service

Richmond, VA · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe ... Whether you're beginning a new career or bringing experience from customer service, healthcare, ...

MCI Military Recruitment

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

next page

Showing results 1-20

All JobsCustomer Experience Representative JobsRemote Customer Experience Representative JobsRemote Customer Experience Representative Jobs in Virginia

Remote Customer Experience Representative information

See Virginia salary details

$9

$18

$26

How much do remote customer experience representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer experience representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a remote customer experience representative?

A Remote Customer Experience Representative is a professional who works from a remote location, such as their home, to assist customers with inquiries, issues, and feedback related to a company's products or services. Their primary role is to ensure customers have a positive experience by resolving problems, answering questions, and providing guidance via phone, email, chat, or social media. These representatives use various digital tools and communication platforms to interact with customers and often collaborate with other departments to address complex issues. Working remotely allows them flexibility while still delivering high-quality customer support.

What are the key skills and qualifications needed to thrive as a remote customer experience representative?

To thrive as a Remote Customer Experience Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Outstanding active listening, empathy, and self-motivation help individuals excel in remote roles. These skills are vital to ensure customer satisfaction, efficient issue resolution, and consistent service quality in a virtual environment.

How does a remote customer experience representative effectively collaborate with team members while working from home?

Remote Customer Experience Representatives typically use digital communication tools, such as instant messaging platforms, video calls, and shared ticketing systems, to stay connected with their teams. Regular virtual meetings and scheduled check-ins help ensure alignment on company policies and customer service standards. Collaboration is also fostered through shared knowledge bases and peer support channels, where representatives can seek advice or escalate complex issues. This structure allows remote team members to maintain a strong sense of teamwork and provide consistent service to customers despite not being in a physical office.

What is the difference between Remote Customer Experience Representative vs Remote Customer Support Specialist?

AspectRemote Customer Experience RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical support via phone, chat, email
Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware support
Common Search IntentCustomer experience, satisfaction, engagementTechnical issues, troubleshooting, product support

The Remote Customer Experience Representative focuses on enhancing customer satisfaction and engagement through communication and problem-solving, often in retail or service sectors. In contrast, the Remote Customer Support Specialist handles technical issues and troubleshooting, typically in tech-related industries. While both roles require strong communication skills and remote work setup, their primary focus and skill sets differ slightly based on industry and job responsibilities.

What are popular job titles related to Remote Customer Experience Representative jobs in Virginia?

For Remote Customer Experience Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Representative jobs in Virginia look for?

The top searched job categories for Remote Customer Experience Representative jobs in Virginia are:

What cities in Virginia are hiring for Remote Customer Experience Representative jobs?

Cities in Virginia with the most Remote Customer Experience Representative job openings:

Remote Customer Experience Representative jobs near you
Infographic showing various Remote Customer Experience Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Experience Representative

Springfield, VA • On-site, Remote

Ferguson Enterprises, LLC
Wholesale • 10K+ employees

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

24th of 426 rated retail wholesalers

Great coworkers

People enjoy working here

Good employer

Learn more about Ferguson Enterprises, LLCexternal

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
We have job openings in our Inbound Customer Experience Division! Your job will be taking care of the customer - "be the hero" as we say here at Ferguson Home Digital. You will be held accountable for your call quality and performance metrics within service. We expect each and every customer experience representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional Customer Experience representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team!
This role is approved to be fully remote within the United States in accordance with company policy.
Pay:
Earn a comprehensive compensation package, including:
  • Competitive base salary starting at $18.25
  • Eligibility for our annual bonus program
  • Excellent benefits package

Schedule Requirements:
  • This is a full-time role requiring 40 hours per week, scheduled over 5 days.
  • Our Operating Hours are:
    • Monday-Friday: 5am-6pm Pacific/8am-9pm Eastern
    • Saturday: 6am-4pm Pacific/ 9:00am-7:00pm Eastern
  • Your schedule will fall within these operating hours
  • Evening and weekend shifts are common and should be expected
  • We use a quarterly Schedule Bid to align business needs with employee shift preferences

Responsibilities:
  • Handle inbound call volume, with expectations of taking about 30-35 here post-sales calls/chats per day.
  • Provide single call resolution on all calls and handling escalations to the best of your ability.
  • Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
  • Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
  • Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow.
  • Work with a team of 5-10 Customer Experience representatives.
  • Success will be measured through call quality, calls per hour, adherence to schedule and de-escalation metrics every month.
  • Demonstrate strong verbal communication skills with the ability to engage customers.
  • Attend all scheduled small group trainings.
  • Complete all Brand Sales Trainings each month.

Qualifications:
  • High School diploma or equivalent is required.
  • Minimum of 1-2 years of experience in a customer-facing, fast-paced, service-related role.
  • Proven experience utilizing internal tools and resources to solve customer issues.
  • Ability to type 40+ WPM for phones and 45+ for chat is required.
  • Familiarity with Microsoft Office.
  • Strong organizational skills.
  • Must be highly meticulous and have outstanding interpersonal skills.
  • Self-motivated, great teammate, quick learner, detailed and adaptable.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$15.00 - $19.04
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

What Ferguson Waterworks employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply