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Full Time Remote Customer Support Representative Jobs in Virginia

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

... Data Support Representative! We offer great benefits, a competitive salary, and growth ... customers, and most of all, our team members Location: Gainesville, VA (hybrid) or US Remote The ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

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Full Time Remote Customer Support Representative information

What is the difference between Full Time Remote Customer Support Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Support RepresentativeFull Time Remote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical issue resolution, often more specialized tools
Employer & Industry UsageCustomer service departments across various industriesIT, tech companies, software providers
Search & Comparison IntentUnderstanding roles, applying for customer support jobsTechnical troubleshooting, specialized support roles

While both roles are remote and involve assisting clients, the Customer Support Representative focuses on general customer inquiries and service, whereas the Technical Support Specialist handles technical issues requiring specific technical skills and certifications. Your choice depends on your technical expertise and career focus.

What are the most commonly searched types of Remote Customer Support Representative jobs in Virginia? The most popular types of Remote Customer Support Representative jobs in Virginia are:
What are popular job titles related to Full Time Remote Customer Support Representative jobs in Virginia? For Full Time Remote Customer Support Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Full Time Remote Customer Support Representative jobs in Virginia look for? The top searched job categories for Full Time Remote Customer Support Representative jobs in Virginia are:
What cities in Virginia are hiring for Full Time Remote Customer Support Representative jobs? Cities in Virginia with the most Full Time Remote Customer Support Representative job openings:
Full Time Remote Customer Support Representative jobs near you
Infographic showing various Full Time Remote Customer Support Representative job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Support Representative

Five Star Solutions

Chesapeake, VA • Remote

$14/hr

Full-time

Posted yesterday

New

Job description

We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Key Responsibilities
  • Assist customers with membership questions and account management.
  • Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
  • Process cancellation requests using one of two CRM systems based on the customer's location.
  • Navigate multiple CRM systems to review account history, transactions, and previous actions.
  • Update customer information and maintain accurate account records.
  • Complete and submit claim forms to appropriate locations.
  • Create and manage family membership plans.
  • Schedule services for customers at participating locations.
  • Add or remove vehicles from customer accounts.
  • Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.
  • Guide customers through their online account portals.
  • Send promotional coupons and submit refund requests to corporate offices when appropriate.
  • Locate equipment and location information using internal resources and approved scripts.
  • Stay current on company services, policies, and frequent updates.
Qualifications
  • 1 year of prior call center, office, or customer service experience required
  • Strong customer service and communication skills.
  • Comfortable working in multiple computer systems simultaneously.
  • Ability to learn and navigate various CRM platforms.
  • Excellent attention to detail and organizational skills.
  • Ability to adapt quickly to changing processes and policies.
  • Strong problem-solving skills and a positive attitude.
Work Environment

This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.

If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 10:00am-7:00pm (EST) ; Work Days - M-F and rotating weekends

Paid Training - typically 1 week in length from 9:00am-5:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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